Ipswich Unemployed Action.

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DWP “unfit for purpose and should be axed” Demos “Provocation Paper.”

with 91 comments

Image result for dwp office

Unfit for Purpose? 

This Blog is, with good reason, suspicious of Demos.

Here are some reasons,

In the run-up to the 1997 general election it was seen as being close to the  Labour Party in particular its then leader Tony Blair defines itself, however, as independent of any political party. Geoff Mulgan went on to work inside  Downing Street in 1997. At that time Demos was seen as central to New Labour’s  vision for Britain.

But the excellent Welfare Weekly sumarises some of this paper in a way which makes it sound attractive.

In a new report, supported by the Joseph Rowntree Foundation, Demos says welfare reforms first introduced by the Tory-Libdem coalition and then continued by the Tory government have “caused more harm than good”, and demonstrate a “lack of compassion” that has become synonymous with the DWP and the welfare system.

The thinktank states: “The Conservative government and its predecessors promised transformation, yet their changes have amounted to little more than palliative tweaks.

“Universal credit and the replacement of incapacity benefit with ESA caused more harm than good.


a punitive regime of benefit conditionality has regularly left many people destitute.”

The report’s author Tom Pollard, formerly of the mental health charity Mind, has spent 18 months with the DWP and warns that staff have become afflicted by a “benefits lens”, where they see benefits as a tool for punishing people rather than helping them into work.

Sanctioning claimants for minor infringements, such as arriving late to meetings, has “created a confrontational dynamic of power asymmetries” – “benefits are the carrot, sanctions are the stick”.

This approach means claimants now see the DWP and Jobcentre staff as the enemy, rather than a friend that exists to help them in their hour of need.

“There’s such a rift between the DWP and hard to help groups that I don’t know how you could get back to engaging on meaningful terms – there’s too much baggage”, says Pollard.

The DWP’s narrow-minded focus on “weeding out instances of fraud and error” has been harmful to the Department’s relationship with benefit claimants, says.

This is what Demos itself says:

Is the DWP capable of moulding itself to a radical new agenda?

In a provocation paper that marked the start of Demos’ research examining the Department of Work and Pensions, Tom Pollard, formerly of the mental health charity Mind and fresh from an 18 months secondment to the DWP, depicts a bureaucracy blighted by historic dynamics and averse to radical thinking.

Pollard’s paper identifies three problems with the DWP. First, the department is afflicted by a “benefits lens”, where case handlers perceive employment support as a condition for receiving benefits, rather than a means of enabling claimants to pursue fulfilling work. Where benefits are the carrot, sanctions are the stick. Sanctioning claimants for misdemeanours such as arriving late to meetings creates a confrontational dynamic of power asymmetries.

Second, Pollard argues the department is impoverished in ambition. DWP staff are often promoted from frontline roles working in job centres. While such expertise is valuable, he argues that staff often seem “incapable of thinking about radical solutions”, and repeat the mistakes of the past, gravitating towards systems of conditionality and sanctions.

These factors contribute to the DWP’s injured reputation among frontline users. Productive engagement between case handlers and claimants is dependent on trust. “There’s such a rift between the DWP and hard to help groups that I don’t know how you could get back to engaging on meaningful terms – there’s too much baggage”, Pollard describes.

A question hangs over Pollard’s paper: Is the DWP capable of moulding itself to a radical new agenda? To find an answer and identify potential solutions, Demos recently hosted a roundtable discussion with industry experts and senior parliamentarians.

Participants described the DWP’s lack of compassion, which is exacerbated by the department’s focus on weeding out instances of fraud and error. Unlike many organisations that deal with vulnerable customers, the DWP has no special provisions for claimants with accessibility needs, they added.

Moreover, a culture of suspicion means the department often fails to serve the public. One expert noted that while the DWP has a child maintenance exemption for people suffering domestic abuse, staff “don’t tell claimants this up front”, and are guided instead by an institutional culture that pushes people outside of the system, rather than supporting claimants within it.

Where Universal Credit was supposed to update welfare for the 21st century, one expert said the policy was “exactly the same as the old days”, and only provided “small switches”. Instead of tweaks or fixes, they advocated for a broader change – making people “believe” in the welfare system again.

The practical recommendations barely scratch the surface of Universal Credit.

While the press releases do not make this clear the thrust of the report is directed only to one – important – side of UC problems.

Or as Disability Rights puts it, “DWP incapable of delivering a pathway from poverty for ill and disabled people.”

That is in the Demos language, the ‘harder to help’ groups, not in-work UC claimants, or the unemployed who were/are on JSA.

From the  report: Pathways from Poverty.

These are the three areas Tom Pollard suggests change in:

  • We need to look afresh at the challenge of supporting ‘harder-to-help’ groups into employment. In doing so, we must question the default assumption that the DWP should lead this work. The factors driving this assumption are the very ones which fundamentally undermine the department’s ability to effectively support these groups – the ‘benefits lens’ through which employment support is seen; and the presence of the existing infrastructure, staff, processes and approach, which I believe are not ‘fit for purpose’.
  • we must transfer responsibility for helping ‘harder-to-help’ groups away from the DWP. The responsibility (or opportunity) to provide support to
    these groups could instead be assumed to sit with a range of organisations who, working together, may be better placed to foster the type of
    engagement that the DWP is unable to. As this project evolves we will explore a variety of options, for example:
    • Greater onus could be placed on the Department for Health and Social Care, working with NHS England, to support people with healthrelated barriers to employment. This would also provide moreopportunity to the devolved administrations in Wales, Scotland and
    Northern Ireland to try different approaches.
    • Those who have substantial skills-related barriers to employment could be supported to access training and qualifications by the Department
    for Education, which holds responsibility for education and skills funding. • We could devolve more responsibility and funding for these groups to sub-national government, whether local or combined authorities. This would allow a place-based approach with collaboration across a
    range of local public services.
  • Note this: (third sector covering the usual chancers, worthy and respected by still charities  –Polland worked for Mind – and no doubt ‘social enterprises, profit making companies with a fancy name) With the right environment and contracting/payment arrangements, specialist third sector organisations could play a greater role in supporting these groups, making use of the expertise, trust and rapport they already hold in relation to their clients.
  • Thirdly, whoever leads or contributes to these new approaches should make use of modern design methodologies, including meaningful co-production with those they are looking to support, in order to ensure that systems and services reflect the reality of people’s lives, needs and aspirations. Although it is vital to take account of existing evidence on what works, imagination, creativity and bravery are also required to move on from the current orthodoxies and develop radical approaches that are commensurate with the challenge.

Waffle and more chancer designer’ opportunities….

Our suspicions prove rapidly justified.

Here is a pretty weighty objection:

Welcoming the new Demos paper, DR UK’s Welfare Rights and Policy Officer Ken Butler said:

“Disabled people will readily agree about the problems with the DWP Pollard identifies. Especially its focus on work conditionality and the threat of benefit sanctions. Many we also support his conclusion that the DWP is incapable of the radical reform and innovation that’s needed to take disabled people out of poverty.

And his proposed solutions are innovative and very worthy of discussion. Although those with experience of claiming tax credits will have grave doubts about benefit and pension payments responsibilities being moved to HMRC.”

Disability Rights. UK

Written by Andrew Coates

January 22, 2019 at 5:31 pm

Posted in Uncategorized

Tagged with , ,

91 Responses

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  1. We don’t need talking shops and think tanks. We need to be heard ourselves. Better yet we need to take over directly.

    ghost whistler

    January 22, 2019 at 6:58 pm

    • Agree Ghost, claimants are called customers, but they never ever have customer surveys to find out exactly how they could best serve them..

      Tom Pollard suggests change
      ‘’We need to look afresh at the challenge of supporting ‘harder-to-help’ groups into employment..’’

      Maybe try leaving them the fuck alone, when they get their lives together and a good job comes along they will take it .
      Also how about increasing wages and conditions, to attract them in that way,
      Stopping zero hours contracts being the norm too- ie some security.
      Also build some houses so accommodation costs drop along as would the housing benefits bill.
      Provide proper vocational training,courses, not useless punishment ‘employability’ courses.
      lattest one called the The Work and Health Programme , an excuse for the government to throw some money at their mates in the old boys network.

      ‘’we must transfer responsibility for helping ‘harder-to-help’ groups away from the DWP.’’

      That is already happening, they simply don’t help anyone . DWP just police the system , and try to get rid of claimants via stress and red tape.
      And mandatory send them to ‘providers’ who get rich boring the claimants silly with days of bullshit advice and intrusive coaching.

      ‘’Is the DWP capable of moulding itself to a radical new agenda?’’

      How radical is this –
      Go back to the old system the one we had in the early 1980’s:
      where people got their pittance every 2 weeks and if they wanted a job, visited a separate office to one they signed on at , which was called a job centre ( a real one )
      There anyone could go in and get help finding work,
      without threats , G4SS guards on the door, gormless bullying clerks called ”job coaches” ..

      Thought Criminal

      January 22, 2019 at 10:06 pm

  2. The government mantra in respect to social security is: “Work is the best way out of poverty”. Yesterday on the news it was announced that the number of people in work has reached a new record, if you can believe it, and yet the number of people suffering food poverty and being referred to food banks is also at a record level having only ever increased since 2010, never peaking, never plateauing, never falling. I work really is the best way out of poverty then more people in work should surely mean less people in food poverty so what the heck is going on? There are only two possible explanations. First: Because working-age benefits have been cut, capped and frozen for three years, the money benefit claimants now receive has become inadequate to support more and more people, with ever more people falling into poverty as inflation destroys the purchasing power of benefits; Second: Work is no longer a way out of poverty and more and more working people, who are in jobs, find that they cannot support themselves by their own efforts even with help from top-up benefits from the state as cuts, caps and freezes cause them to progressively lose their value.

    A long benefits freeze progressively erodes the value of state benefits as prices rise meaning that there is no longer a bottom line in respect to poverty, because the purchasing power of entitlements continually reduces, plunging more and more people progressively into poverty. And that’s without mentioning the hundreds of pounds of frozen benefits lost by individual claimants every year in council tax payments working-age benefits were never designed to meet.

    Christ knows where this mess will end but if Brexit wasn’t sucking the air out of politics and squeezing pretty much everything else off the stage the abject failure of Universal Credit and many of the government’s previous “welfare reforms” would, by this time, be the major political scandal of the day.

    Helena Petrovna Blavatsky

    January 23, 2019 at 9:53 am

  3. Andrew Coates

    January 23, 2019 at 4:36 pm

  4. That is horrendous those four children have lost their mother all thanks to universal chaos and the tory scum!


    January 23, 2019 at 5:46 pm

  5. The Tory scum, the DWP scum and the JCP scum are all completely EVIL beyond belief.😈


    January 23, 2019 at 5:56 pm

  6. violet you got ur claim sorted out now lol 😉


    January 23, 2019 at 6:02 pm

  7. Yesterday I sent mandatory reconsideration by recorded delivery & also made a new claim for universal crap, I’m dreading going back to that **ithole 😈 😈


    January 23, 2019 at 6:15 pm

    • I’m dreading going back to that **ithole

      Thats what their hoping.


      January 23, 2019 at 7:49 pm

  8. Sent mandatory reconsideration to jc by recorded delivery & have made a new claim for universal carcrash I’m dreading going back to that evil dump 😈


    January 23, 2019 at 6:18 pm

    • no sanction then pmsl 😉


      January 23, 2019 at 6:30 pm

      • DSC_0597

        i was a bad bear i was lol they could not handle the fact i can stand up to them and also make them look totally stupid at the same time.;)


        January 23, 2019 at 6:51 pm

      • We are commited to treating you in a fair and polite manner.

        It would be interesting what lead up to that from their behaviour? of course G4s are always on hand telling someone to leave.


        January 23, 2019 at 7:53 pm

      • Violet

        Claim closed aside for the moment, have you lost any benefit payments as a result of this (not payment delayed due to waiting for new claim) ?

        Were you originally on the old benefits when they closed your claim ?


        January 24, 2019 at 12:47 pm

  9. Ted, how long does it take for the decision maker to get back to you? About a week I should imagine.


    January 23, 2019 at 6:59 pm

    • https://www.turn2us.org.uk/Benefit-guides/Challenging-a-Personal-Independence-Payment-decisi/Get-Mandatory-Reconsideration-Notice

      How long does it take?
      The DWP does not have a deadline for doing the Mandatory Reconsideration. Some reconsiderations take 2 weeks, some take several months.

      If you have not received your Mandatory Reconsideration Notice, it is a good idea to call the DWP after:

      2 weeks to check they have logged your Mandatory Reconsideration
      8 weeks to check how much longer it will take
      12 weeks to chase again
      If you are not happy with how long a Mandatory Reconsideration is taking, you may want to complain or tell your MP.


      January 23, 2019 at 7:06 pm

    • No doug I haven’t lost any payments as my payday is the end of the month.


      January 24, 2019 at 12:55 pm

  10. So I could be waiting for for up to 3 months bloody hell.

    Two and a half weeks ago I did my own FOI request to DWP asking if it is mandatory to fill in a providers documents. They said no it is not mandatory ☺️ but we already knew that didn’t we Ted. They sent me email earlier today.


    January 23, 2019 at 7:19 pm

    • it should not take long but you can ring them every week to hurry it along and yes it is not mandatory it never was thus why the say we MAY sanction you if you fail to comply pmsl.


      January 23, 2019 at 7:25 pm

  11. FOI says action will not be taken against a claimant if they refuse to sign any paperwork – but a failure to comply with any mandated actions could lead to a compliance referral being raised.

    So they are still using threats.


    January 23, 2019 at 7:44 pm

    • They tried to circumvent that by adding the signature signing to a commitment.Their must be horrendous cases’ at these tribunals.Well done for standing firm and showing this behaviour will not be tolerated and that Universal Credit isn’t working.


      January 23, 2019 at 7:59 pm

  12. A compliance doubt referral.


    January 23, 2019 at 8:04 pm

    • if you receive a letter saying this and that is mandatory then it is but like a job seeker direction it only covers that day date and time you are to attend.

      so if you turn up at the providers the mandatory part is now completed same as a jsd but if you refuse to sign contracts then provider does not get paid and will not let you participate.

      i have even done this in the jcp where i was sent to see a ncs adviser to redo my cv as was given a jsd to attend which i did but the person wanted access to my ujm account and cv and i point blank said no chance as dont even give that to jcp staff let alone a 3rd party and did not like that then the sanction threats started to which i pointed out i was to attend here on this date and time which i have done so thats me covered and have done what was asked of me, said this is going no where and im leaving and out comes the you must sign this bla bla bla and again said no as i am not required to sign 3rd party paper work and left.

      did they try a sanction for it yup did it stick nope as the only time i have lost a mr is when i done it over the phone as wanted to go to tribunal.

      to date they have raised 28 sanction doubts and they have not got 1 to stick pmsl 😉


      January 23, 2019 at 8:22 pm

      • 28 sanction doubts they should put you in the Guinness book of world records 😉


        January 23, 2019 at 8:34 pm

      • i spent a hole 20mins on the first wp in 2 years and won the last tribunal in 9 mins and wiped out 2 staff members in the process.

        they dont wanna play ball with me no more 😉


        January 23, 2019 at 8:38 pm

  13. You would think with all that money that he would get himself a decent syrup!



    January 23, 2019 at 8:15 pm

  14. That is definitely a syrup of fig 😉


    January 23, 2019 at 8:35 pm

  15. I’ve just been reading about mas locin on the whatdotheyknow site it sounds like they put him through hell with multiple sanctions, this is the stuff of nightmares.


    January 23, 2019 at 8:58 pm

    • if i have to sign in to any building for hs and insurance purposes i just put s,t. thats where he went wrong.

      have a read of frank zolas foi requests 😉


      January 23, 2019 at 9:11 pm

  16. I’m that stressed out I keep forgetting my email.


    January 23, 2019 at 9:01 pm

    • i dont give them a email address or phone number uc will not change this as i am not required buy law to use the journal or give them this information.

      they wont like that either pmsl 😉


      January 23, 2019 at 9:37 pm

  17. Too much of our thinking on welfare seems to come from the United States.

    I can’t help thinking that managers have read Larry Winget not realising that he is being deliberately provocative. His way of thinking leads to the conclusion that ‘if you are (still) unemployed…you are not trying hard enough’. This places the blame firmly on the shoulders of the claimant, leading to increasingly unachievable job search targets and the awarding of benefit sanctions when targets are not reached. This also has the effect of ignoring other external factors, such as the state of the economy and the lack of suitable jobs.

    At the end of another week in which it is claimed that the number of people ‘in work’ has reached record numbers and the unemployment total is at an all-time low, how do you explain the complete lack of any feel-good factor in the economy and levels of consumer spending that you would normally expect in periods of near-full employment?

    John Costello
    Activist for ‘We Are Shadows’

    John Costello

    January 24, 2019 at 10:43 am

    • Also: Why have food bank referrals only ever increased since 2010, never peaking, never falling, in parallel with people supposedly moving into work? How many people have to secure gainful employment for food bank usage to begin to fall in demand?

      Helena Petrovna Blavatsky

      January 24, 2019 at 12:36 pm

      • Man hits out after ‘harsh’ treatment in Universal Credit case

        A UNIVERSAL Credit claimant has spoken out about his “harsh” treatment at Andover Jobcentre which he says failed to accommodate for his handicap when processing his case.

        Richard Kidd struggles to look at computer screens due to the strain on his eyesight as a sufferer of Diabetic retinopathy, but when he visited the Beech Hurst office they “point blank” told him he had to use one like everyone else.

        Mr Kidd, who transitioned from Employment Support Allowance to Universal Credit in September, said he was then accused of “winding up” a supervisor due to making mistakes using the technology.



        January 24, 2019 at 4:17 pm

      • I cannae work computers like.

        Daniel Blake

        January 24, 2019 at 4:21 pm

      • I cannae work computers like. I’ve always worked with me hands. A was a carpenter like.

        Daniel Blake

        January 24, 2019 at 4:22 pm

      • Ye jest but I, and I bet most people here, know people who can not.

        Andrew Coates

        January 24, 2019 at 5:14 pm

      • Birmingham food banks at ‘crisis point’ because of Universal Credit

        Birmingham City Council and the The Trussell Trust have jointly written to Work and Pensions Secretary Amber Rudd demanding changes to the controversial system



        January 24, 2019 at 4:24 pm

  18. Andrew Coates

    January 24, 2019 at 12:15 pm

  19. Just had a call from the gestapo asking me to phone to make an appointment to do a mandatory reconsideration surely I shouldn’t have to do this as I’ve already done it in writing WTF.


    January 24, 2019 at 3:33 pm

    • the process might be different on uc but a mr should be done in writing but it can also be done over the phone.

      is this a phone appointment or face to face ? id ring them and see if they have received ur mr in writing first and take it from there as it will take a few days to get to the right department or lost on purpose in the bin lol.


      January 24, 2019 at 3:40 pm

    • Violet

      A face to face RM, i wonder if its held in a room with a recording device and that perhaps if DWP are going to eventually give an adverse decision and reply on this in any tribunal proceedings you may take.

      If this is the case Violet you have to be very clear in what it is your putting across and not allow yourself to be lead. I suspect although i cannot say at this juncture, DWP will lead with the regulation regarding a claimant having to accept a CC inorder to be eligible for receipt of benefit but what needs to be confronted before getting/talking to that point is the events leading upto which was a work coaches malpractice to attempt to use a CC to force acquiescence in a situation by virtue of law, contrary to how such should be gained/given.
      This premise is the whole basis of how DWP were in such a position to be able to close down said claim to begin with. Its the linchpin they cannot avoid.


      January 25, 2019 at 1:48 pm

      • Tribunals are recorded. If it is recorded it is as good as written. Do you really think a face-to-face RM is a good idea. It means Violet has to think on her feet. The Gestapo will have their strategy all planned out.
        It may be even two interrogators. The Gestapo are in the wrong anyway. Let them put whatever they have to say in writing.


        January 25, 2019 at 2:07 pm

      • I will just speak the truth the whole truth and nothing but the truth I won’t let them trip me up on anything so these cheka b*t*rds can go to hell. Thanks for your concern doug.


        January 25, 2019 at 2:26 pm

      • Violet

        Many a man has swung despite telling the truth.
        Saying something and proving it are two different roads. You were given no pretext that you can show or DWP demonstrate you were given that fully explains what is meant by you must sign. Nor were you given any pretext on what happens if you dont sign said providers paperwork.

        This is important and a very tricky set of questions for DWP to navigate.

        Just imagine how impotent such a statement would be if DWP work coach has to add it because of health and safety,fire law, contractual agreement with insurer,government education department,etc,etc followed by while we understand the importance of this for the provider we do reserve your right legally abstain for whatever reason and wont sanction/reduce or close claim.

        This is always what needs to be confronted, that when in doubt a work coach or other DWP employee must explain to the point of a claimants complete understanding otherwise you are uninformed at the point of consent.

        You wouldn’t let a person cross a motorway despite not understanding what your saying would you and if you did, what does that say about you.

        What if you did sign it but straight away declared force being used and got it null in void. Its not on your CC, would DWP walk away. Do you ever think DWP could ever get away with adding you must not contest consent,declare force,threat,etc to a CC.

        This is the discussion that needs to be brought into the light.


        January 25, 2019 at 3:55 pm

      • Violet

        Make a point-by-point list of everything want to say and what has been said between you and your coach. And secondly, and this is most important, make an audio recording of your MR.

        jj joop

        January 25, 2019 at 4:04 pm

  20. It’s a face to face appointment. JC called earlier & said they received mr by post. I have made appointment & it is in 2 weeks.


    January 24, 2019 at 3:51 pm

    • well thats a new one as a dm should take care of mr as to be non biased to the jcp you go to so sounds like they want to keep this in house as what they have done is totally unacceptable regarding the cc.

      just have to go and see what there up to i guess and take it from there.


      January 24, 2019 at 4:00 pm

      • sounds a bit suspicious, decision making and mrs are supposed to be processed at a different office. appeals are processed by the disputes and resolution team pmsl again at a different office. this face2face seems iffy. what would be the point because they never read, instructed to? any fois etc that you bring in


        January 24, 2019 at 4:12 pm

      • it could be that they know that it is game up for them and they are desperately trying to hold onto their miserable jobs. they want to snuff it out in house so it doesn’t go any further. you never know what these bastards are up to. only time will tell. i can smell fish.


        January 24, 2019 at 4:17 pm

      • they KNOW they are in the wrong!


        January 24, 2019 at 4:17 pm

      • but they will try and twist, re-frame things, move the goalposts to put Violet in the wrong. bastards.


        January 24, 2019 at 4:19 pm

    • That’s what I’m planning to do jj.


      January 25, 2019 at 5:33 pm

      • Violet

        I put this link on previous posting. I don’t know if you saw it. Regardless of whether you’re a claimant or not, you can still make an extra claim for financial redress.

        How do I make a claim for financial redress against the DWP?

        jj joop

        January 25, 2019 at 7:27 pm

      • should take the complaint letter to the mr face to face meeting should be funny, bombs away b4 you even get started 😉


        January 25, 2019 at 11:04 pm

  21. I think they are making sure I can’t start tribunal proceedings against them crafty fckrs.


    January 24, 2019 at 4:06 pm

    • you can still log an appeal with the tribunal service if they wont play ball and give you the dm letter to send in with the sscs1 form.

      there just digging there hole even deeper as i bet they thought you was stupid and not able to challenge them and just give up.

      at the end of the day they have broken there own rules and regs 😉


      January 24, 2019 at 4:13 pm

  22. I know people who have done a mr face to face at my jokecentre & they have been totally ignored, it more than likely ends up in the shredder.


    January 24, 2019 at 5:41 pm

    • well i have never heard of this as i also can find nothing about this happening as emma said but do a foi about this and see what comes back 😉

      it sounds like they are braking procedure and trying to do it in house and keep it under the radar as never heard of a mr done face to face in the same jcp you go to b4 lol.

      its just more ammo to throw at them at the end of the day 😉


      January 24, 2019 at 5:53 pm

  23. Superted

    I’ve done a mandatory reconsideration in the jobcentre, face to face. After a while when I hadn’t heard anything I asked a roach and it said I had to phone dwp to chase it up.


    January 24, 2019 at 7:23 pm

    • yes you can do that or over the phone ect to log a mr, but violet has done it in writing and they have received it so should be going to the disputes and resolution team not for a meeting about it at the jcp.

      it seems they dont want the disputes and resolution team to get involved as i bet she wont be seeing a dm about her complaint.

      remember they want to avoid tribunals at all costs but the way this jcp are handling things is a joke tbh as i bet not many have challenged them b4 and just caved in.


      January 24, 2019 at 7:31 pm

      • Now that Violet has called their bluff these joke centre fuckers are in panic mode. The harsh realisation that they have backed themselves into a corner and are up the proverbial Shit Creek without a paddle has dawned on them, hence this containment exercise has swung into action with a view to damage limitation. They now realise that they have picked on the wrong claimant and are now trying to back out, plan an escape route. Have NO MERCY on these fuckers. A vulnerable claimant in Violet’s situation would be dead by now, frozen to death on the streets or by their own hands and all the while these fuckers would chuckle and collect their bonuses.

        Judge Dredd

        January 24, 2019 at 8:24 pm

      • How can the joke centre justify their position in a written MR? They can’t, can they. Let the bastards put their ‘justifications’ in writing. They won’t. Because they can’t. So they want to bury it verbally “We’re dreadfully sorry. There has been a mistake. Please do accept our apologies.” Then move on to their victim. These scum need to be brought to book and severely punished for their actions.

        Judge Dredd

        January 24, 2019 at 8:34 pm

      • Then move on to their next victim. These scum need to be brought to book and severely punished for their actions.

        Judge Dredd

        January 24, 2019 at 8:35 pm

  24. https://www.whatdotheyknow.com/request/192913/response/482736/attach/html/5/DRT%20Mandatory%20Reconsideration%20Guidance.pdf.html

    Mandatory Reconsideration (MR) Requests
    7. On receipt of the MR request referral take the following action:
    Record the MR request on DMACR. (Decision Making & Appeals Recording System
    Check if the request was made within the required time limit.
    If the request was made within the required time limit:
     note on Legacy Notepad that an MR request has been
     if not already recorded, update LMS to show receipt of an
    MR request against the original doubt, and
     undertake the MR.
    Time limits and late requests
    8. A claimant has one calendar month from the date of the decision
    notification to request an explanation and an MR.


    January 24, 2019 at 8:11 pm

  25. I have copied Superted’s letter of appeal and needs to amended as necessary. making sure to print name in any signing book to avoid any superfluous claims at any future date at these companies .




    January 24, 2019 at 10:18 pm

    • i was asked to sign in at reception at adult education as it was a fire log for the building but you can print or just use s.t. ect and time and date. if you refuse then they can not let you in the building so you stuff ur self if you do that as you cant get to the providers office in the first place.


      January 24, 2019 at 10:36 pm

    • So what happens if the joke centre close a persons UC claim, and they have to re-apply, and also put in a MR.
      Does the claim restart continuing the old month, or is it all new, starting afresh , losing any owed days.
      if you get what i’m trying to ask,,,

      Also can a freedom of info answer, asked by another person be used to point out the law, or do you need to
      send for your own.

      Thought Criminal

      January 24, 2019 at 11:19 pm

      • So what happens if the joke centre close a persons UC claim, and they have to re-apply, and also put in a MR.

        you reapply as not got no choice as claim has been closed, tho if you do it within 7 days its like a rapid reclaim so should keep the claim open and uc account.

        as for the mr i dont know as the claim should of not been shut down in the first place as this only should happen if you dont agree the first cc you are given when you first claim uc.

        if a ongoing claim has the cc changed and it is not agreed to then a sanction should be applied but as what they was asking was taking the piss and unlawful they have just turned her claim off and given no reason other than wont accept the new cc which must be accepted in 5 days.

        Also can a freedom of info answer, asked by another person be used to point out the law, or do you need to
        send for your own.

        yes,as i won my tribunal with one that was asked buy another person but helps if you get a up to date one in ur name but it is there rules and regs at the end of the day and if a work coach thinks they can do what they like anyway good luck with that one pmsl 😉


        January 24, 2019 at 11:37 pm

      • 👿 I wanna play a game 👿 with the 👿 Jobcentre 👿


        January 26, 2019 at 12:12 am

    • Good, work, ken 🙂 Many thanks 🙂


      January 25, 2019 at 9:48 am

  26. For anyone wanting to email their coach or Jobcentre:

    The Government Secure Intranet (GSi) network is being phased out across government.

    One thing’s for sure, the Jobcentre won’t tell you.

    jj joop

    January 25, 2019 at 10:27 am

  27. What It’s Like To Lose Your Local Job Centre

    Between 2016 and 2018, more than 100 job centres – about 15% of the network – were closed for good.

    The rationale was, of course, to save costs. The government was projected to save over £140m a year for the next 10 years from the country-wide closures. When announcing the decision, the DWP claimed fewer job centres were needed anyway because people are now more likely to submit claims online. They said the number of digital users would only increase as the controversial Universal Credit scheme continues to roll out.



    January 25, 2019 at 11:15 am

  28. Andrew Coates

    January 25, 2019 at 12:09 pm

    • Just telling a few people the reality of the DWP and how they operate.


      January 25, 2019 at 12:25 pm

  29. Rigorous working standards, really

    Pregnant women and parents returning to work to get better job protection

    The P M added: “People in this country already benefit from some of the most rigorous workplace standards in the world, including parental leave and pay entitlements, but we are determined to do even more as we leave the EU.


    January 25, 2019 at 12:11 pm

  30. But we are determined to kill even more as we leave the EU she means, May should be at home knitting jumpers & scarves which would be more appropriate for a woman of her age.


    January 25, 2019 at 1:31 pm

  31. Street homelessness in Wales is at crisis point according to a “charity”. Great Britain is governed by a the murderous Tory mafia & all the gutter rags can report is the brexit farce.



    January 25, 2019 at 1:44 pm

  32. Living on UC is as hard as Surviving on JSA,

    But it can be Done, 😉 Ignoring my “Side-Line” incomes :whistle:
    Im a Big Fan of Skips, Part furnished Many Homes, Recently Did a “House Clearance” Told take the lot up the Tip, :ohmy:
    Well apart from a few bits of junk, I acquired 3 full size bookcases, 1 easy chair, Lots of table Lamps (And my 1st bedside lamp for 40 years),
    as well as Duvets, pillows, and a Good Double Bed, Fridge & Freezer; Take it up the Tip Indeed ! :ohmy: :ohmy: :ohmy:
    Have NEVER owned a new settee, !
    Any thing I get offered I Have, If I have no need/use for it I Barter it on, A Lot to be said for Skips & Bartering. B)

    There is a Great many ways to Save Money, Check your local supermarket just before they Close, Lots of Big Price Cuts on Fresh Food, Vegetables, Bread and lots of Donuts Yum Yum; 🙂
    Stock up on Spam, Spam and even more Spam – A good staple, cheap as chips and highly nutritious
    And chips to go with the Spam. Frozen chips and Spam for a Perfect Meal
    I also check out the Rubbish Bins at the back of Supermarkets (Late at night after they have shut) Amazing lot of Perfectly good Food gets thrown away,
    Soon finding its way into my Freezer or food Cupboards, And Never overlook Hunting & Fishing. B)
    UC or JSA It makes anyone a “Good Survivor”.
    That way you can spend a little of your limited funds on the important things in Life, Weed & Booze

    Pauline - UB40

    January 25, 2019 at 1:47 pm

  33. And Never overlook Hunting & Fishing. B) For a tasty treat go for Salmon, Swan, Wood Pigeon, Squirrel, Mallard Duck, Geese, Deer. A Swan in the Freezer will last for ages 🙂

    Pauline - UB40

    January 25, 2019 at 1:49 pm

  34. And Rabbit is really tasty. Lots of them Bunnies around Yum Yum. Hope you have some Food for Thought 🙂

    Pauline - UB40

    January 25, 2019 at 1:51 pm

  35. Universal credit has now been rolled out across Suffolk, with nearly 30,000 people signing up to the scheme.

    Ipswich Citizens Advice, said: “The main topic that we help people with is if they should go onto Universal Credit or if they should not. Once you are on it, you can’t get off it can be a difficult decision.

    “Most often, we help people in the first instance with their application. All of the application is online, so people who don’t have the internet or have language difficulties can struggle to apply. It is online discrimination.

    “Our research shows that 50% of all people who go on to Universal Credit are in debt.



    January 25, 2019 at 3:05 pm

  36. They even have zero tolerance for someone claiming meagre benefits.


    January 25, 2019 at 5:39 pm

    • They even have zero tolerance for someone claiming meagre benefits.

      wait until ai starts taking it over, computer says no pmsl.


      January 26, 2019 at 12:07 am

    • evil: I wanna play a game :evil:with the 👿 Jobcentre 👿


      January 26, 2019 at 12:11 am

    • 👿 I wanna play a game :evil::with the 👿 Jobcentre 👿


      January 26, 2019 at 12:11 am

  37. Looking through the above posts if an unemployed person behaved in this manner it would be nothing but ridicule and contempt and looked down on (if there wasn’t enough of that already).Totally ashamed of this country and to born in it.To stand within the same shores as the Tories makes me feel sick and ashamed.


    January 26, 2019 at 8:06 pm

    • Agree I hate even walking the streets knowing there’s Tories about.
      Just as bad is visiting the ‘Job’ Centre , full of nasty bullying collaborator staff who vote Labour ( card carrying union members too! ) all just carrying out orders…

      Thought Criminal

      January 27, 2019 at 12:21 pm

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