Ipswich Unemployed Action.

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Posts Tagged ‘Smartphone

Jobcentre Goes Mad: Demands People Have Smartphones.

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eople are starving over Universal Credit – telling me to use a credit-hungry smartphone is beyond the pale

Arthur Chapple. The ‘I’. Today.

This story keeps developing

See, Man on Universal Credit says he was told by Jobcentre he had to get a smartphone to search for a job )

 

I am long-term unemployed. Few employers take me seriously: I’m 56, a credit risk due to high debt, can’t drive and therefore dependent on public transport which means I cannot pursue jobs with shift patterns outside the bus or train times. A history of agency temping jobs makes running a full five-year history check for potential employers too demanding. A degree in literature and philosophy makes me over-qualified by not being very vocational.

I was moved to a proto-version of Universal Credit (from Jobseeker’s Allowance) in Manchester a few years before moving to Preston in 2016.

I am transferring to the ‘full roll out’ of Universal Credit on 27 September 2018. I learned this at my last meeting with advisers at the Preston Jobcentre on 6 September.

Every fortnight I have a meeting with an adviser who looks at my job search activity, suggests a few job leads for me to consider and makes my next appointment. My job search log is on a flash drive which I can show advisers by clipping the drive to my tablet. T

he Department for Work and Pensions (DWP) can’t check my records on their computers for data protection reasons but can absurdly look at my own devices directly if I lug them in. On 6 September, I was sent to an adviser – not my usual – who had no interest in my job search record at all. He looked at my tablet in disdain. He insisted that I use an iPhone instead.

I told him I don’t have an iPhone, just a basic mobile – which he saw – and a landline at home. “I questioned [the smartphone’s] affordability. He told me of one going cheap at Argos and said the DWP would contribute up to £40 towards a new model.” It’s a very simple phone that will only take calls and texts, but it’s good enough for somebody phoning me up to say we’ve got a job you might be interested in. I’ve got a computer at home as well.

‘Must get a smartphone’

The adviser told me my full roll-out signing session is on 27 September and that by then I must get a smartphone, which he said would be easier to carry and access. I questioned its affordability. He told me of one going cheap at Argos and said the DWP would contribute up to £40 towards a new model.

I asked if this included its top-ups or a contract, but no. Credit for my current phone costs an average of £5 every three months. I doubt if a smartphone would be as cheap. I was given no indication that I had a choice or that this decision was not mandatory.

Such power-play strikes me as highly unethical and bogus. I feel intentionally misinformed.

A Department for Work and Pensions spokesman said: “There is no requirement for UC claimants to own a mobile phone, nor is a mobile phone required for a UC claim. Computers and free WiFi are available in all Jobcentres to enable claimants to maintain their accounts.”

‘Red tape hell’

With people starving and dying of suicide over the Universal Credit changes, forcing us to use credit-hungry phones is really beyond the pale. Many see the unemployed as scroungers but I do extensive voluntary work, have a book due for publication soon and Christmas work lined up for November and December. This is great but sadly temporary.

By January I will almost certainly be claiming benefits again and once more plunged into red tape hell, just as it seems to settle down from the last time. The whole, horrible process could be repeated on me.

Personally I rarely use even an ordinary mobile….

2013. Background.

Dear Jason Davies,

Thank you for your Freedom of Information request received on 16th July and your subsequent email of 19th July.

You asked for:

Are there any circumstances when a jobseeker (a JSA/ESA claimant) may be mandated by Jobcentre plus, by way of a Jobseeker’s Direction for example, to provide a telephone number and/or an email address on which the Jobcentre may expect to be able to contact them, if the jobseeker does not wish to provide this information?

Specifically, are there any circumstances in which a jobseeker would (note: not could, or may) be sanctioned for refusing to provide a telephone number and/or an email address?

If the jobseeker does not have a telephone (landline or mobile) is there any circumstance in which the Jobcentre can force the jobseeker to obtain one, even if this is being supplied at no cost to the jobseeker by, for example, the Jobcentre or a Work Programme provider? Would the jobseeker have to accept this or otherwise face a sanction?

Furthermore, are there any circumstances where a jobseeker would be sanctioned for refusing to allow the Jobcentre/DWP to keep a copy of their CV such that it would be permanently accessible to advisers etc?

If the jobseeker is not legally obliged to give a permanent copy to the Jobcentre/DWP is there a legal requirement to show a copy of a CV to the Jobcentre and, if so, would it be considered reasonable for a jobseeker to redact any personal information, such as telephone numbers, email addresses, employer details etc., from a CV being shown to an adviser?

Additionally, in the specific circumstance where a jobseeker is refusing to register with Universal Jobmatch, would the jobseeker be sanctioned if his reason for refusal is not wanting to supply an email address during the registration process (bearing in mind that supplying an email address is mandatory to set up a Government Gateway account and without which registration with Universal Jobmatch is impossible)? 

Reply: 

Providing a CV, email address or telephone number is not mandatory, therefore is not sanctionable.

However, a Jobseeker’s Allowance claimant may be issued with a Jobseeker’s Direction, requiring them to take a reasonable, specific activity that will help them find work, e.g. getting a

CV, telephone number or email address will help a claimant get a job. The decision to issue a Jobseeker’s Direction must always take into account the claimant’s individual circumstances.

Furthermore, claimants must demonstrate they have undertaken what is required in a Jobseeker’s Direction. Where the evidence provided is considered to be insufficient, the case will be referred to a Decision Maker for them to determine if the claimant has complied with the Jobseeker’s Direction. Failure to comply with a Jobseeker’s Direction, without good reason, will
affect benefit.

This is supported by Section 19A of the Jobseekers Act 1995, which can be found at the following internet address, via the DWP Website:
http://www.dwp.gov.uk/docs/a11-0101.pdf

It is for a Decision Maker to determine whether a Jobseeker’s Allowance claimant has good reason for refusing to create a profile and public CV in Universal Jobmatch, taking into account
the circumstances of each particular case.

If you have any queries about this letter please contact me quoting the reference number
above.
Yours sincerely,
DWP Central FoI Team

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Written by Andrew Coates

September 20, 2018 at 11:37 am