Ipswich Unemployed Action.

Campaigning for Unemployed Rights.

Posts Tagged ‘Digital Exclusion

Universal Credit Claimants punished for not having Mobile Phones.

with 94 comments

Unite day of action against Universal Credit, Thursday 1st August

(Details of Actions, including in Ipswich, on the Saturday, to follow).

In the meantime somebody is happy:

While Amber Rudd basks in her success, and we await copies of the Boris Johnson Guide, Protect and Survive a No-Deal Brexit,  the mess that is Universal Credit continues to pile up.

Our newshounds have often posted about the “all digital” “on-line” problem-creating side of the madcap scheme to make everybody poorer.

Even the Boris Backing Currant Bun has admitted that,

PORTAL PROBLEMS 

Universal Credit’s online system ‘requires huge amounts of mobile data and doesn’t alert claimants’

A proper journalist for Third Force News reported only this year,

The shocking digital divide that punishes Universal Credit claimants

As many as one in three people seeking help with Universal Credit (UC) in Scotland don’t have access to the internet to make their claim.

Research carries out by the country’s network of citizen’s advice bureaux (CABs) point to a shocking digital divide impacting the most vulnerable.

The introduction of UC has caused myriad problems for claimants, plunging many into misery – not least because it is an online only system.

One side of this has just come up, from today’s Daily Record.

People without mobile phones facing delays on lifeline Universal Credit payments

Dedicated staff at Renfrewshire CAB say they are finding some of the most vulnerable people who do not have a phone are at risk of facing delays in their applications.

Having a mobile phone is something most of us take for granted.

But, for some of the most vulnerable people in our communities, being without a mobile phone could mean lifeline cash that keeps a roof over their head and food in their fridge, simply slips out of their hands.

Staff at Renfrewshire Citizens Advice Bureau, in Paisley, have laid bare the issues faced by Universal Credit applicants who don’t have access to a mobile phone.

The most pressing concern is that claimants can’t find out how their application is progressing and what steps they need to take next.

The Department for Work and Pensions (DWP) uses a call back system, which means that, without a mobile phone, some people who are in dire need can face their application being delayed as there are no means of contacting them.

Bureau manager Kay Taylor, who has worked at the Renfrewshire branch for eight years, insists the system makes the application process much more difficult for many.

She said: “Some of the clients who come here have complex issues and are dealing with chaotic lifestyles.

“And although, quite rightly, the DWP has this call-back in place, it can be problematic for people with complex issues as they may have no means for the DWP of getting in touch with them and it can stall their claims.

“If they don’t have a mobile phone, they can’t get the notifications about their applications telling them what next steps they need to take.

“They can come here to have the DWP call them back on a landline at a specific time, but sometimes that can be difficult or is not possible.”

Amber is still wafting away in the happy clouds of forgetfulness.

 

Written by Andrew Coates

July 30, 2019 at 10:36 am

Universal Credit, it’s Official, “all types of claimants” “benefit from the improved, personalised, one-to-one support that Universal Credit offers.”

with 63 comments

Image result for drones club

DWP MInisters Discuss Universal Credit.

The Conservative Party is having a nervous breakdown.

But, when they’re not having lunch at the Drones’ Club to get away from it all, they are sticking to Bertie Wooster’s policy of stout denial.

On the 21st of November this was said,

Amber Rudd insisted Universal Credit was a ‘force for good’ today and insisted tweaks would ensure it gets ‘cash into people’s hands’ more quickly.

Today the Mirror reports,

Universal Credit leaves applicants “scavenging in bins at night for food”

A tortuous process to sign up, an interminable wait without money after it and vulnerable applicants sidelined – new report highlights the human fallout of the new payment system being inflicted on the country.

Now a report from debt charity Christians Against Poverty (CAP) has revealed the shocking human cost of the key failures of the system, as people fall through the gaps.

“Some of the UK’s most vulnerable families are sinking in bureaucracy and we owe it to them to give them a voice and press for change,” CAP chief executive Matt Barlow said.

The charity, which helps people struggling to get by, found three key areas that urgently need addressing – as well as revealing some of the heartbreaking stories of the people who’ve been hurt by the mass-adoption of the new benefit.

CAP’s three biggest areas of concern are the online application, the wait for the first payment and the lack of understanding of how many people are truly vulnerable.

This is important, raising an issue many here have mentioned,

There is no paper form to apply to claim Universal Credit, you do it online. Worse, you can’t save the form half way through the process.

And that’s causing big problems for some people.

Those without internet access can be forced to travel to a library to use computers there. But this is typically only free for an hour a day.

You need details of past addresses and identification when filling it out, meaning if you’ve travelled to get to a computer, and have forgotten something, you need to go back only to return later and start the whole process again.

“This can lead to a real feeling of hopelessness and for someone very vulnerable be the difference between being helped by the welfare system and not,” CAP said.

This, now called ‘digital exclusion’ is a growing problem.

More on this report:

With one million people already claiming Universal Credit and another seven million still to transition, now is a key time to check in with these early claimants.

This series of papers explores the problems and hardship experienced by claimants and highlights areas where policymakers’ attention is needed.

The roll-out is a huge task and there have been changes made to improve the transition for many people (see CAP’s policy note here, but there is more to do. Download the papers below to read about the impact that claiming Universal Credit has had on people

Applying and waiting for Universal Credit


(December 2018)
Download now

  • Digital exclusion is a significant challenge, with access as well as capability a key issue.
  • Waiting for payments to start causes financial hardship and emotional distress.
  • There is considerable vulnerability amongst early Universal Credit claimants

Is the government listening?

Like hell – pardon padre – they are.

The Tory Government’s responses to us over Universal Credit are scarcely believable

Liverpool Echo.

When we asked about the fears and concerns of residents in the deprived areas of West Derby and Everton – where UC is rolling out this month – Work and Pensions Minister Alok Sharma painted a very rosy picture, stating: “Universal Credit is central to our commitment to help families improve their lives by moving into work.

“We know it’s working – with Universal Credit people are moving into work faster and staying in work longer than under the old system.

“And now we are rolling it out to a wider range of people in a safe and controlled way.

“In Everton and West Derby single jobseekers are already receiving support from their dedicated work coach to find employment or increase their hours and earnings.

“Now, all types of claimants will be able to benefit from the improved, personalised, one-to-one support that Universal Credit offers.”

The Echo, to their credit had done some serious digging into the dirt.

The problems with UC have been well documented and include delays in handing over vital cash, sanctions for simple mistakes and there simply not being enough money in the system.

We have told you about the man forced to eat out of supermarket bins because the jobcentre messed up his appointment.

Then there was the Bootle mum who suffers with agoraphobia – and doesn’t want to wake up most mornings because she can’t afford to feed her kids.

The problems with UC have been well documented and include delays in handing over vital cash, sanctions for simple mistakes and there simply not being enough money in the system.

We have told you about the man forced to eat out of supermarket bins because the jobcentre messed up his appointment.

Then there was the Bootle mum who suffers with agoraphobia – and doesn’t want to wake up most mornings because she can’t afford to feed her kids.

Their comment, in these conditions, is pretty mild,

Written by Andrew Coates

December 13, 2018 at 4:23 pm