Ipswich Unemployed Action.

Campaigning for Unemployed Rights.

Posts Tagged ‘Digital Exclusion

Universal Credit, it’s Official, “all types of claimants” “benefit from the improved, personalised, one-to-one support that Universal Credit offers.”

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DWP MInisters Discuss Universal Credit.

The Conservative Party is having a nervous breakdown.

But, when they’re not having lunch at the Drones’ Club to get away from it all, they are sticking to Bertie Wooster’s policy of stout denial.

On the 21st of November this was said,

Amber Rudd insisted Universal Credit was a ‘force for good’ today and insisted tweaks would ensure it gets ‘cash into people’s hands’ more quickly.

Today the Mirror reports,

Universal Credit leaves applicants “scavenging in bins at night for food”

A tortuous process to sign up, an interminable wait without money after it and vulnerable applicants sidelined – new report highlights the human fallout of the new payment system being inflicted on the country.

Now a report from debt charity Christians Against Poverty (CAP) has revealed the shocking human cost of the key failures of the system, as people fall through the gaps.

“Some of the UK’s most vulnerable families are sinking in bureaucracy and we owe it to them to give them a voice and press for change,” CAP chief executive Matt Barlow said.

The charity, which helps people struggling to get by, found three key areas that urgently need addressing – as well as revealing some of the heartbreaking stories of the people who’ve been hurt by the mass-adoption of the new benefit.

CAP’s three biggest areas of concern are the online application, the wait for the first payment and the lack of understanding of how many people are truly vulnerable.

This is important, raising an issue many here have mentioned,

There is no paper form to apply to claim Universal Credit, you do it online. Worse, you can’t save the form half way through the process.

And that’s causing big problems for some people.

Those without internet access can be forced to travel to a library to use computers there. But this is typically only free for an hour a day.

You need details of past addresses and identification when filling it out, meaning if you’ve travelled to get to a computer, and have forgotten something, you need to go back only to return later and start the whole process again.

“This can lead to a real feeling of hopelessness and for someone very vulnerable be the difference between being helped by the welfare system and not,” CAP said.

This, now called ‘digital exclusion’ is a growing problem.

More on this report:

With one million people already claiming Universal Credit and another seven million still to transition, now is a key time to check in with these early claimants.

This series of papers explores the problems and hardship experienced by claimants and highlights areas where policymakers’ attention is needed.

The roll-out is a huge task and there have been changes made to improve the transition for many people (see CAP’s policy note here, but there is more to do. Download the papers below to read about the impact that claiming Universal Credit has had on people

Applying and waiting for Universal Credit


(December 2018)
Download now

  • Digital exclusion is a significant challenge, with access as well as capability a key issue.
  • Waiting for payments to start causes financial hardship and emotional distress.
  • There is considerable vulnerability amongst early Universal Credit claimants

Is the government listening?

Like hell – pardon padre – they are.

The Tory Government’s responses to us over Universal Credit are scarcely believable

Liverpool Echo.

When we asked about the fears and concerns of residents in the deprived areas of West Derby and Everton – where UC is rolling out this month – Work and Pensions Minister Alok Sharma painted a very rosy picture, stating: “Universal Credit is central to our commitment to help families improve their lives by moving into work.

“We know it’s working – with Universal Credit people are moving into work faster and staying in work longer than under the old system.

“And now we are rolling it out to a wider range of people in a safe and controlled way.

“In Everton and West Derby single jobseekers are already receiving support from their dedicated work coach to find employment or increase their hours and earnings.

“Now, all types of claimants will be able to benefit from the improved, personalised, one-to-one support that Universal Credit offers.”

The Echo, to their credit had done some serious digging into the dirt.

The problems with UC have been well documented and include delays in handing over vital cash, sanctions for simple mistakes and there simply not being enough money in the system.

We have told you about the man forced to eat out of supermarket bins because the jobcentre messed up his appointment.

Then there was the Bootle mum who suffers with agoraphobia – and doesn’t want to wake up most mornings because she can’t afford to feed her kids.

The problems with UC have been well documented and include delays in handing over vital cash, sanctions for simple mistakes and there simply not being enough money in the system.

We have told you about the man forced to eat out of supermarket bins because the jobcentre messed up his appointment.

Then there was the Bootle mum who suffers with agoraphobia – and doesn’t want to wake up most mornings because she can’t afford to feed her kids.

Their comment, in these conditions, is pretty mild,

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Written by Andrew Coates

December 13, 2018 at 4:23 pm