5. There were calls among even a number of Conservative MPs for the roll out to be delayed. Why is the roll out going ahead anyway?

The DWP spokesperson said this was a political question which it couldn’t address and referred us to the speech at the Conservative party conference in Manchester.

At it Work and Pensions Secretary David Gauke said he recognised concerns over prolonged waiting periods. He said people in hardship will now be able to have their payments ‘fast tracked’ – meaning they’d get a payment within five days – or on the same day in emergency cases.

But he said the system’s roll-out would go ahead as planned, despite calls for a delay until all issues – including problems with the Universal Credit helpline are addressed.