Ipswich Unemployed Action.

Campaigning for Unemployed Rights.

The Universal Credit Journal – another Millstone in the System.

Image result for Universal credit journal

Access to Universal Credit now available on Star Trek Enterprise Communicator:

Image result for starship enterprise communicator

UC Journal Log-in.

A number of our commentators have talked about the Universal Credit ‘Journal’.

From a link given about how UC is social engineering to change people’s behaviour we find this:

The government is also determined that universal credit will require you to set up an online account and fill in an internet job search ‘journal’ before receiving any money. Even though one in ten UK households do not have internet access, it’s now the only way to get the benefits you are entitled to. Universal credit was the only benefit claim line with a paid-for phone number, the DWP said, because it is intended as an internet-only system: ‘the expectation is that claims are made online’. The charge was not there to make money, but to try to stop most claimants calling them at all. It was just another part of the dynamic model: tweaking the system’s rules to change your behaviour.

Universal credit isn’t about saving money – it’s about disciplining unemployed people

Tom Walker Red Pepper.

At last week’s Open Meeting about Universal Credit held by Ipswich Trades Council Mark Page from the PCS mentioned this issue.

Apart from the ‘digital exclusion’ for many people it’s often the case, it is said, that Coachy and the people specifically meant to read this account (Case Managers) do not have the time to look at it.

Now this may be a shame for would-be diarists who have now got a captive audience but it does strike the causal observer that it is a bleeding liberty that the DWP expects to know the ins and outs of our daily lives.

Plus that you have update the thing all the time, which for anybody not with easy computer access is a right pain.

This does not seem to crop up much in the media but last year there was this report

I work for the DWP as a universal credit case manager – and what I’ve seen is shocking

I see so much suffering on a daily basis. Case managers like me are well-trained to deal with any claimants threatening suicide, simply because it’s become such a frequent occurrence

Full-time case managers on average handle in the region of 300 claims each. We recently started a new way of working whereby tasks are prioritised in a “trigger” approach, meaning we often only have time to look at the highest risk cases. Payments and “payment blockers” are the first priority but many case managers struggle to make it past these on a daily basis. Claimants are told that they must fill out an online “universal credit journal” about their job searches and keep it up to date in order to release the benefit – their “work coach” is the person who’s supposed to keep in touch with them about those notes. But in reality, claimants are putting important journal messages about jobs and interviews online all the time, and the case managers and work coaches can’t reply. Each employee has dozens of other unseen journal messages they simply don’t have enough time to address.

The Nosey Parkers of the DWP demand this to start with:

“Your journal keeps a history of the actions throughout the lifetime of your account.

Your journal will show completed To Dos as well as messages between you and your Work Coach.”

“Your journal keeps a history of the actions throughout the lifetime of your account.
Each time a To Do is completed it is moved to the journal.
Some To Dos can be reviewed such as claim submissions, any additional information, upload a document or any conversations that
you have ongoing with a member of staff.
You can also add notes to your journal about your work search or other activities that you are doing to help improve your circumstances
such as careers advice or getting support to help you manage your money. ”

If you’re expected to look for a job you will need to record your work related activity. Record every job that you apply for in your Online Journal. It’s a useful record of what you’ve applied for. Examples of work related activity to record in your journal:
o Accept your commitments in your claimant commitments
o Attend your work search review
o Prepare for you claimant commitment meeting
Examples of a To Do
o Writing a CV, or spending time adapting your CV for a
particular job
o Completing a job application form
o Contacting employers to follow up from applications
o Travelling to job interviews

Keeping in touch
You’ll use your Universal Credit journal to keep in touch with your work coach.

Top tip: Send a message directly to your work coach by selecting
‘A message to my work coach’.

It is not hard to see that a system that depends on IT, a weak point at the best of times for Universal Credit, is bound to go wrong.

These are examples (from July this year), Universal credit IT system ‘broken’, whistleblowers say. Guardian.

  • Staff are not notified when claimants leave messages on their online journal; for example, if they wish to challenge payment errors. As a result, messages sent to officials can go unanswered for days or weeks unless claimants pursue the inquiry by phone.
  • Claimants are discouraged by staff from phoning in to resolve problems or to book a home visit and instead are actively persuaded to go online, using a technique called “deflection”, even when callers insist they are unable to access or use the internet.
  • Callers have often been given wrong or contradictory advice about their entitlements by DWP officials. These include telling severely disabled claimants who are moving on to universal credit from existing benefits that they must undergo a new “fit for work” test to receive full payment.
  • Although the system is equipped to receive scanned documents, claimants instead are told to present paper evidence used to verify their claim, such as medical reports, either at the local job centre or through the post, further slowing down the payment process.
  • Small delays or fluctuations in the timing of employers’ reporting of working claimants’ monthly wages via the real time information system can lead to them being left hundreds of pounds out of pocket through no fault of their own.


Written by Andrew Coates

November 23, 2018 at 5:11 pm

78 Responses

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  1. Reblogged this on michaelsnaith.


    November 23, 2018 at 5:13 pm

  2. https://www.whatdotheyknow.com/request/338946/response/834319/attach/html/2/2121%20Reply.pdf.html

    There is no legal requirement for a claimant to provide a mobile telephone number or email
    address in order to make a claim to Universal Credit (UC). Depending on where they live will
    affect how they claim UC.

    If they make a claim in an area offering the full UC service then they will be unable to proceed
    without entering a telephone number in the mobile phone box. A landline number would let you
    proceed further. However, everyone who makes a claim will need an email address. This is to
    enable a security feature which uses a code, sent via email, to progress the claim.
    We would actively encourage people to use the service in a digital manner in every instance
    but we understand there are circumstances in which this is not an appropriate means of
    claiming and so alternative routes are on offer such as telephony or visiting a Jobcentre where
    a work coach is on hand to offer support and assistance.


    November 23, 2018 at 5:47 pm

  3. I’m on UC, at the moment I have got to do my worksearch review over the phone. Coachy was supposed to call me last week but didn’t as she was off ill, got a call the other day saying she’ll ring Tuesday so I suppose I’ll get a grilling for not signing poverty pimps paper work a fortnight ago, I am bloody dreading it.


    November 23, 2018 at 5:51 pm

    • they try to get me out the place as fast as possible as they dont like it when the sheep overhear me telling them what they can and cant do pmsl 😉


      November 23, 2018 at 5:59 pm

      • 😉


        November 23, 2018 at 6:22 pm

  4. Why the f*ck should we have to explain ourselves to those lowlifes in the jokecentre, our jobsearch is OUR business so what bloody right have they got to police it… b@st@rds.


    November 23, 2018 at 6:06 pm

    • they have no right as it is your personnel data and you can provide it any way you like just make sure you can back it up if they try a sanction.

      as long as you take 3 steps per week like apply for 3 jobs the dwp will loose at tribunal and already have over the 35hr week job search as only 3 steps are required to be enough.


      November 23, 2018 at 6:12 pm

      • Is three steps enough to satisfy the universal credit conditions, ted?


        November 23, 2018 at 9:08 pm

      • the person was on uc and got sanctioned for not doing 35hrs of job search even tho they had applied for work.

        the dwp lost at upper tribunal because they had done enough to be actively seeking work and had taken enough steps to find paid employment given there circumstances and as the 35hr job search is a expectation and not law the steps they had taken was enough for the dwp to loose.

        its in frank zolas foi requests if you want to read all of it but that sums it up.

        tho on the other hand if you do 35hrs job search and dont apply for any jobs they will raise a ase doubt and you will loose because you never applied for any jobs. anything you did to look for work there not interested in no matter how many pages you fill in and show to them.

        you have to actively seek employment that means apply for paid work and be able to prove it anything else is just to waste ur time and stress ppl out.


        November 23, 2018 at 9:19 pm

  5. Reblogged this on BertieS.


    November 23, 2018 at 6:31 pm

  6. Reblogged this on sdbast.


    November 23, 2018 at 7:29 pm

  7. https://www.whatdotheyknow.com/request/427278/response/1034199/attach/html/2/FOI%203555%20reply.pdf.html

    3. There is no recorded information on this issue because it is not a legal requirement of
    claiming UC that a claimant provides a mobile phone number or an e-mail address. UC
    can be paid to a claimant without either of these recorded.



    November 23, 2018 at 9:02 pm

  8. I don’t get uc at the moment, and I don’t own a mobile phone, there would have to pay me 1000s to have one.

    One of the providers years ago wanted us to have an answer machine at home, this did not go down well with my parents (as I live at home because of my disability) incase I miss a phone call.

    Once and if I moved onto uc as I don’t get housing benefit etc because I live at home with my parents (as I am not the house owner) if we are required to have a smart phone job centre and providers can get stuffed


    November 23, 2018 at 9:43 pm

    • the dwp has not had a phone number or email address for years now as buy law im not required to give it to them to keep on record.

      same as a cv i am required to have them or get a jsd to show them this but they cant keep it on record with out ur permission.

      like ujm you had to open a account and prove this via screen shot ect but you never had to give them access as its your personnel data at risk.


      November 23, 2018 at 9:51 pm

      • DSC_0004


        November 23, 2018 at 9:53 pm

      • they never phoned me as not got the number telling porky’s on the lms labour market system!


        November 23, 2018 at 9:56 pm

  9. There is no legal requirement for claimants to use the journal, full stop. How you provide written evidence of your work search and what format it takes is up to you, the claimant. You’ll only have to use the journal if you allow the coaches to include it in your CC and then let them bully you in to signing it.



    jj joop

    November 23, 2018 at 10:45 pm

    • jj joop

      November 23, 2018 at 10:56 pm

    • That’s right. In fact the DWP cannot make anybody keep a record of their jobsearch in any particular way; it’s up to claimants to do that as they choose. You absolutely can refuse to record your jobsearch online as long as you can produce it if asked somehow. I absolutely would advise everybody NOT ever to agree to use the UC Journal to record their jobsearch. Why? Because anybody at the DWP, any time, anywhere, with the right permissions can look at your jobsearch locally or remotely and use it against you. The journal is not editable and so anything you commit to it is recorded indelibly and will be stored for years and years; if you make a mistake or change your mind about an entry you will not be able to delete of edit it and could end up in a world of hurt as a consequence.



      November 24, 2018 at 9:23 am

      • And since it is attached to your claim it is not like you can have umpteen accounts or just delete it if you want to start afresh. There is no way to back out!

        Wrong Turn - DWP

        November 24, 2018 at 10:00 am

      • Thanks for that Rose.

        If there is a definite piece of paper saying this we should circulate it.

        Andrew Coates

        November 24, 2018 at 12:58 pm

      • It would take only a few lines of code to parse the uc journal through an algorithm or in the case of ARI (Artificial Roach Intelligence) no lines of code to dole out sanctions automatically.

        HAL 9000

        November 24, 2018 at 2:00 pm

      • Universal Credit has to follow the law not the law follow Universal Credit,of course if anyone complain’s G4s are always at hand to usher.


        That is a very good point they will use someones own words against them and is viewable through the department and beyond.People with learning difficulties are going to have problems here.


        November 24, 2018 at 2:50 pm

      • Check out this FOI 408 attachment 1:

        “DWP has been clear that there is no specific information or legal requirements that compels all
        Universal Credit claimants, in every case, to use the journal. However some claimants can
        have a requirement set, to provide information and evidence as part of their work-related
        requirement for claiming Universal Credit. This requirement can be set by a Work coach under
        Section 23 of the Welfare Reforms Act 2012, Chapter 2 but it does not compel this evidence to
        be supplied in a particular way, only that it must be supplied if and when requested”


        November 24, 2018 at 4:23 pm

      • Rose

        November 24, 2018 at 4:24 pm

      • @Wrong Turn – DWP

        The journal is part and parcel of claiming UC and there’s no getting away from it. However you do not have to use it to pony up evidence of your work search, and that’s it. Just upload the FoI replies on to your journal.



        jj joop

        November 26, 2018 at 8:00 am

  10. It is not a mandatory requirement for the claimant to provide the required work search evidence via their journal.


    jj joop

    November 23, 2018 at 10:49 pm

    • If it isn’t in the regulations then there is nothing they can do but all know about walking on water.


      November 24, 2018 at 2:37 pm

      • And yet, the coaches continue to insist that using the journal is a mandatory requirement for claiming UC. We’ve been having group signings at my JC for over a year now. Whenever the subject of UC comes up, they always trot out the same line about it being mandatory. I don’t bother challenging them. I’m saving my energy for when I’m transferred over. Then they’ll know it.

        jj joop

        November 24, 2018 at 4:15 pm

      • mandatory my ass it is only mandatory if you agree to it and sign on the dotted line same as providers it is up to you how you let your personnel data gets processed.

        id recommend everyone that has any phone cv or email address taken of the lms as this will make it impossible for them to get you to use the digital online service that is the journal.


        November 24, 2018 at 4:36 pm

      • It could be tricky if you refuse to use the journal for everything. For example if you have something added to your claimant commitment by your Work Coach you are supposed to go to the journal and click a button which appears in the “Things to do” section to accept the change before the DWP will pay you. Don’t know what happens if you can’t or refuse to do this; maybe you can do it in the Jobcentre and sign something to accept the change(s) you agree to.

        You definitely don’t have to keep your jobsearch record in the journal though.


        November 25, 2018 at 3:30 pm

      • if they want to change my cc then thats fine and they can do it at the jcp the same as checking my job search as they do it now.

        anything else then they can post it because when you go down the online rout its going to be impossible to get out of it if you agree to use it like that.

        a coach could put anything on there and then refuse benefits b4 you click ok is blackmail!

        you can refuse to sign a cc if you think what they are asking is unreasonable and done it many times in the past.

        and dont forget if you do have to go to a tribunal you are going to need a printer to get it of the journal to submit to the tribunal so another thing thats going to cost you.


        November 25, 2018 at 4:24 pm

      • The only problem I have with the journal is recording my job search. As for the using the journal to keep in contact with my coach, I don’t have any problems with that. If they leave a message in the ‘Things to do’ section requesting you upload your work search, then just upload the FoI replies stating you don’t have to use the journal. That way they’ll be a record of it. And for your own records, take a screenshot.



        jj joop

        November 26, 2018 at 7:47 am

  11. jj joop

    November 23, 2018 at 10:50 pm

  12. superted

    November 24, 2018 at 12:14 am

  13. Thanks for the info!

    Heather Hooper

    November 24, 2018 at 3:41 am

  14. […] The Universal Credit Journal – another Millstone in the System. […]

  15. […] The Universal Credit Journal – another Millstone in the System. […]

  16. Reblogged this on Britain Isn't Eating!.


    November 24, 2018 at 11:23 am

  17. Any hint of learning problems here and the DWP will face problems at a tribunal simply because they didn’t take into account circumstances of the claimant.

    What could well happen is when the unemployed with learning issues become transfered onto this system at a future date more situations will come to the forefront of these conditions being reasonable.

    3)The Secretary of State may, for the purpose of verifying the claimant’s compliance with a work-related requirement, require a claimant to—

    (a)provide to the Secretary of State information and evidence specified by the Secretary of State in a manner so specified;

    (b)confirm compliance in a manner so specified.

    This doesn’t mention the journal by name and contradicts the latter because they cannot specify a method in itself,it appears they are attempting a one way for one person and one way for another ,this can lead to an appeal because of a wrong judgment by the “coach” their sidestepping here which suggests a possible legal issue.



    November 24, 2018 at 9:41 pm

  18. […] The Universal Credit Journal – another Millstone in the System. […]

  19. Andrew Coates

    November 25, 2018 at 1:27 pm

  20. Another case involving ‘IT skills’:

    Andrew Coates

    November 25, 2018 at 2:27 pm

  21. DWP: Stockton whistleblower alleges Universal Credit claimants only paid ‘if they call to complain’



    November 25, 2018 at 2:43 pm

  22. One in three Universal Credit applicants have their claim rejected (400,000 claims for the new benefit have been knocked back in the past year!)



    November 25, 2018 at 5:52 pm

    • i know plenty of ppl that tried to claim even jsa that they had not enough ni contributions to claim jsa and told them to make up the difference b4 they could put a claim in for jsa benefits and told there was no other option.

      tho if you rang up and said wanted to claim income based jsa not a problem.


      November 25, 2018 at 11:15 pm

  23. […] The Universal Credit Journal – another Millstone in the System. […]

  24. Andrew Coates

    November 26, 2018 at 4:33 pm

  25. Here is saying “If you have a Universal Credit online account” given that Superted’s appeal was upheld on safety fears of personal data its hard to see if this is any different and who else has access?


    by making an entry on your online journal (if you have one)


    The cookies could be problematic for some.




    November 26, 2018 at 5:53 pm

    • power of attorney would render it useless 🙂


      November 26, 2018 at 6:00 pm

  26. […] The Universal Credit Journal – another Millstone in the System. […]

  27. […] The Universal Credit Journal – another Millstone in the System. […]

  28. I already been told, not to keep posting everything daily, as my advisor don’t want get 100 messages per day, don’t forget to add if you been sent to do a course and need to know where the place is stick that in your log.


    December 23, 2018 at 12:40 pm

    • If you are Universal Credit you can only contact them by the Net…

      Andrew Coates

      December 23, 2018 at 3:01 pm

    • myfinalusername

      I would be inclined to ignore that advice, if I were you. Anything that could effect your claim, I should message your advisor via the journal. If only to cover yourself. Just don’t use the journal to evidence your job search, otherwise it could come back to bite you on the backside at a later date.

      jj joop

      December 24, 2018 at 5:52 pm

  29. I have to go into the job centre last to get my claim started as I needed to verify my id, having no knowledge how to do a screen shot of passport (as I don’t own a mobile etc) and more to the point getting it right, my ID was checked by my coach.

    The journal may be useful, but prefer the good old back up of pen and paper to log what I do for job search. I been told whether or not if it true if you go abroard you can still get uc providing you still do job search yeah likely I will do my job search on the beach by the pool whilst females are trying to chat me up.


    December 23, 2018 at 9:36 pm

    • there not coaches there agents that work for a corporation called the dwp.


      December 23, 2018 at 10:44 pm

    • **** IMPORTANT! **** IMPORTANT! **** IMPORTANT! **** IMPORTANT! **** IMPORTANT! ****

      You DON’T have to use the journal to record your job search and if I were you I wouldn’t. You CAN still keep a record of job search using a pen and paper, which is what I do, and would very seriously advise you to do the same. You should refuse to use the journal for keeping detail of your job search and not ever agree to use it for that purpose as a condition included in your claimant commitment.


      I would caution everyone not to do so and to keep a job search record in any other way that suits them.

      Hammer on the Mountain

      December 24, 2018 at 6:45 am

      • Spot on. This link confirms that. But coaches will still tell you that you have to use the journal, which is bollocks. Only two weeks ago at a group signing, a coach said that using the journal is mandatory. They do love playing their silly games!


        jj joop

        December 24, 2018 at 10:44 am

      • What is likley to happen is that the journal will be added to the commitment without the claiment being given a chance to read or have the contents explained or their rights explained.

        What happened here to me was the Jobseekers Allowance commitment was signed with a previous stock signature from the signing pad without changes explained or no chance to examine its contents.


        We are starting to see this with Universal Credit,an appeal is likely to conclude rapidly.


        December 24, 2018 at 2:39 pm

      • Too right, ken! Roach will just add it to the claimant committent with no discussion whatsoever. Then they ‘need’ two signatures on the electronic pad – one for your payment and one for the cc. You could be signing your own Death Warrant,for all you know ken!

        Judge Rinder

        December 24, 2018 at 2:50 pm

      • you dont have to use the digital pad to sign on as i do not use it as never works anyway pmsl

        Electronic Signing is not mandatory under legislation; however it brings significant benefits for
        both Claimants and the Department in terms of paper reduction, security and preventing
        payments errors.



        December 24, 2018 at 3:24 pm

      • Ken

        At my Jobcentre, they always read the commitment out to me before I sign it. And I always record all my signings/reviews, anyway. I have also been told there is no electronic signature pad with UC because the UC software is incompatible. But we shall see. I’ll let you guys know what happens with me when I go over. I don’t think it will happen anytime too soon because at the moment, it’s only new claimants who are going on to full service UC. But who knows!

        jj joop

        December 24, 2018 at 5:48 pm

      • You don’t sign anything very often with universal credit. When your claimant commitment gets changed by a work coach you have to “accept” any such changes by clicking a button in the “To do” section of the journal or they won’t pay you. Work coaches ARE supposed to inform you of any changes added, electronically, to your claimant commitment before they are made although I have no idea whether things you have agreed to are binding forever and cannot be revoked, or whether you can change voluntary things, like the way you record your job search, after agreeing to them. For example: If you have agreed to use the journal to record your job search I have no clear idea whether you can revoke such a commitment and start keeping a record of your job search by other means; I would imagine that you must be able to alter any commitments that cannot be mandated because a lot of people who gave the DWP access to their universal jobsearch account later went back on those commitments, by simply clearing a checkbox, denying the DWP future access which was after all optional under the law.

        My advice would be to use the journal as little as possible because it’s like a lobster pot: everything that you put into it stays in it forever. Anything that you add to the journal is stored indefinitely and cannot be deleted, edited or changed and can be scrutinised by anybody, anywhere, who works for the DWP and has the right privileges. If you make a slip or a mistake or enter something that you wish you hadn’t you cannot change it or erase it. Why give the bastards ammunition that might be used to incriminate or sanction you in the future?

        It’s not paranoid to believe people are out to get you when they are out to get you and believe you me the DWP most certainly will hang you out to dry if they can manage it. The best policy is to co-operate and help them as little as possible and to keep your personal data as private as possible.

        Hammer on the Mountain

        December 25, 2018 at 9:50 am

      • Yes. I’ve met more than my fair share of bastard work coaches in my time. Although in all fairness, I’ve met a few decent ones, to.

        jj joop

        December 25, 2018 at 12:12 pm

  30. All

    Is there anyone here on UC who has to use the electronic signing pad? I’ve been told by more than one coach that the pad is obsolete in relation to UC because of software incompatibility.

    jj joop

    December 24, 2018 at 5:56 pm

    • the pads wont work with the uc software package as the old system cant talk with the new one pmsl.

      yet another complete waste of money to achieve nothing.


      December 24, 2018 at 6:12 pm

    • You don’t sign much physically if you’re on UC. Everything is “digital by default” and supposed to be done via the online journal. Only 10,000 people on legacy benefits are being moved onto UC next year so most of you reading these words, unless you are unlucky, won’t be migrated to the “full digital service” until later. And based on the chaos currently going on with UC you might not move across until very much later if at all.

      Hammer on the Mountain

      December 25, 2018 at 9:54 am

      • Yeah. Sounds about right. What a world, eh.

        jj joop

        December 25, 2018 at 12:09 pm

      • On UC your claimant commitment gets changed digital by the work coach (or whomever) and in your own time you have to log into the journal and are supposed to read through the new commitment online by clicking a button and then accept any changes by clicking another button in the “to do” section of the journal. When you go back to the “to do” section a new button appears about directing you to read about “sanctions” that might (will) be imposed on you if you fail to carry out everything you have “agreed to” included in your new claimant commitment.

        Work coaches really try hard to do something to every claimant commitment every time they see you, e.g., give you some job(s) to apply for, because they are also monitored by the “full digital service” and do their best to look busy by finding some hoop or other to make you jump through. Work coaches must know that making people chase their tales like dogs isn’t going to help them but always try to make it look as if they are efficient and active insofar as providing “personal support” is concerned. It’s all bollocks. They know it and we know it, but they go through the motions anyway because the DWP demands it.

        As more and more people – eventually millions of people, most who will be employed in some way – get transferred to UC the jobcentres are going to find it harder and harder and probably eventually impossible to behave like this with the vast numbers of people (“customers”) they have to deal with.

        UC is so f*cked it’s difficult to see anybody ever rolling it out completely without massive change.

        Hammer on the Mountain

        December 26, 2018 at 3:49 pm

      • This sounds like a right nightmare.

        jj joop

        December 26, 2018 at 4:16 pm

  31. The signing on pads never worked for me, I preferred the good old fashion way signing by pen and paper. those electric pads went to quickly and each time before I signed I asked what I was signing for, I do the same on providers what this, whats that, if I am not happy my advisor has to changed things to I am happy.


    December 24, 2018 at 9:52 pm

  32. That Journal should be fought at all costs,Its merely a sanction tool .There are some tips on closed claims also.

    There is good reason to think that most of the decisions to ‘close’ claims in this way are unlawful and should be challenged



    December 26, 2018 at 1:37 pm

    • Thanks for this, ken. It’s helpful and informative.

      jj joop

      December 26, 2018 at 4:17 pm

  33. The staff at the job centre used to complain about not be able to read my handwriting, tough I wrote down what I did, jobs I applied for. your signing pads don’t work, what a waste of money


    December 26, 2018 at 6:03 pm

    • Those pads were a terrible idea,as mentioned my claiment commitment was signed by a stock digital signature from signing highlighting digital as risk.I would not have expected a Jobcentre employee to behave in that manner,I wonder were the failed signatures’ logged also .They at times gave the impression that they were simply there to frustrate people.

      “upstanding and integrity” was in very short supply.


      December 28, 2018 at 7:34 pm

      • To answer your question, ken. ALL your signatures are kept. The initial six signatures are just to get you ‘up and running’. The ‘algorithm’ averages out the parameters of all your signatures with a greater ‘weighting’ to the most recent samples; the ‘deviation’ from the ‘true’ value is called the ‘jitter’. Given an infinite number of signature n +1 your ‘true’ signature’ will be known. The ‘percentage’ is an expression of the ‘deviation’ from the ‘true value’ of the collected samples. The more you ‘samples’ it collects the more accurate it becomes and that is why the more samples that are collected the harder is it to fool it


        December 28, 2018 at 9:17 pm

  34. I always asked the staff is the signing pad working today, quite often the staff had to use the older fashion way of paper and pen,


    December 28, 2018 at 8:34 pm

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