Ipswich Unemployed Action.

Campaigning for Unemployed Rights.

Government Claimant Survey and Universal Credit Review Attacked.

Image result for universal credit cartoon

Happy Shiny People Like Universal Credit!

Here is a brilliant look at how the government gets its sense of self-statisfaction,

A critique of the recent government survey of peoples’ “satisfaction” with the DWP. Conservatives have been eager to cite this survey but it is flawed. The biggest flaw is that only people with an open claim who had interacted within a 3 month timescale with the DWP were included in the sample. Those whose claim had been disallowed were excluded. Yet those were the people most likely to register dissatisfaction. Because of sampling bias, which was intentional – no generalisations or inferences may be taken from the survey results. In other words, it serves only as a PR exercise for the DWP.

A critique of the government’s claimant satisfaction survey. Written by Kitty S Jones.

The Department for Work and Pensions Claimant Service and Experience Survey (CSES) is described as “an ongoing cross-sectional study with quarterly bursts of interviewing. The survey is designed to monitor customers’ satisfaction with the service offered by DWP and enable customer views to be fed into operational and policy development.”

The survey measures levels of satisfaction in a defined group of “customers” who have had contact with the Department for Work and Pensions within a three-month period prior to the survey. One problem is that satisfaction is an elusive concept, not easily definable, accessible or open to quantitative measurement.

Who carried out this well-rewarded task?

The research was commissioned by the Department for Work and Pensions and conducted by Kantar Public UK – who undertake marketing research, social surveys, and also specialise in consultancy, public opinion data, policy and also economy polling, with, it seems, multi-tasking fingers in several other lucrative pies.

I won’t give all Kitty’s post, which should be read in full, but this strikes the eye,

The Government says: “This research monitors claimants’ satisfaction with DWP services and ensures their views are considered in operational and policy planning.”

It doesn’t include those claimants whose benefit support has been disallowed. There is considerable controversy around disability benefit award decisions (and sanctioning) in particular, yet the survey does not address this important issue, since those most impacted negatively are excluded from the survey sample. We know that there is a problem with the PIP and ESA benefits award decision-making processes, since a significant proportion of those people who go on to appeal DWP decisions are subsequently awarded their benefit.

You get the impression this is the same method behind this pile of cack – don’t include losers and critics.

Universal credit project review full of ‘gobbledegook’, says Commons committee

The Independent.

‘They have produced no evidence to back up the key, central economic assumption of the biggest reform to our welfare system in 50 years. William Beveridge will be rolling in his grave’

The universal credit project review is full of “management gobbledegook” with ministers failing to make a full business case for the rollout of the Government’s flagship welfare reform, an influential Commons committee has warned.

Frank Field, who chairs the Work and Pensions Committee, said the architect of welfare state, William Beveridge, “will be rolling in his grave” at the failure to produce evidence to back up the key economic assumption of universal credit.

He said people are being expected to take it on good faith that the contentious overhaul of the welfare in Britain will deliver.

After examining internal project assessment reviews of the universal credit programme’s finances and delivery by the Infrastructure and Projects Authority (IPA), the committee expressed concerns about the situation.

While MPs said it was to the department’s credit that it brought universal credit back from the “brink of complete failure” in 2013, they said it continues to face major challenges.

Mr Field said that perhaps the most damning point emerging from the assessment of the Government’s progress on universal credit is that in its eighth year of the programme, the department itself “is yet to produce the full business case for its own mega reform”.

The world is waiting for Esther McVey’s response…

Opps, another problem popped up today:


33 Responses

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  1. If you havin’ welfare problems I feel bad for you son
    I got 99 problems, but your poverty ain’t one.

    I cant say im surprised 2 topics we spoke about in the past (well one and a half) have formed Mr Coates new center piece article.
    While it was more than obvious those happy with service percentage posters popping up were shall we say dubious, the angle of 35 hours wasn’t to many so clear.

    Now youve heard me mention before about claimants being taxpayers by default, that the conservatives don’t do anything unless there is a return (i used the word profit at the time) well here is but one example of how this plays into using a threshold to effectively tax by stealth. Well add taper measurements,repayable loans, forced into arrears dew to waiting periods,etc and it should all become quite clear this government are scraping the barrel in an attempt to sustain welfare,local councils, even to a point taxes itself to name but a few of the myriad of practicing going on.

    Even something as innocuous as sharing medical data and it appears now planned, sharing welfare data with energy companies has its upside for this party if you root enough into their respective cavities.

    Poverty to this government is set at not being middle class or above but so as not to look blatantly obvious, changed policies and measurements to create a wonderfully inventive terms called relative poverty, near poverty because the old simply wouldn’t have played to their statistical narrative they enter as me lord, proof on a balance of probabilities.

    Now you get why we look so good on paper yet do so terribly on the ground, why when others say, government is running the country exactly like a business using 101 fundamental practices glean-able from any business study text book.

    Welcome to a creative class in cooking the books and bubbling a profit


    February 11, 2018 at 3:04 pm

    • I firmly believe the foundation of sharing medical data was laid in 1988 whenevery woman in the UK was entered onto open Exeter without even being asked so they could be coerced into the cervical scraping programme. Now Serco is taking over the programme and will be able to access our records. There’s no way I want them knowing ANYTHING about me…


      February 12, 2018 at 4:10 pm

      • Too much information!


        February 12, 2018 at 9:21 pm

      • Forget bitcoin, personal data is the fluid currency

        You cant go anywhere or do anything online without your data whether governments consider it personal or not being harvested and more importantly shared. Its the most mined product in the world.

        Now current regulations state it must be gained by consent but like flip flopping a person to have to redraw consent, people are actively coerced on the premise you don’t get the product if you refuse.
        Even as superted proved our very own government via a department actively in print threatened to sanction if such wasn’t given (DWP cannot claim they were unaware lawful consent was required).

        In no finer point, you are the true product who will till the day you die continue to be a coerced gift that keeps on giving.


        February 13, 2018 at 11:46 am

      • doug since the tribunal they have now changed there tune to not to bother with me at all i am not even on a coaches case load and see a different person every time i sign on they dont even bother to look at my job search anymore.

        it has gone from 1 extreme to get me sanctioned any way they can to not even bothering even to try it wonder why pmsl.

        seems i have been taken out the sheep pen and been set free to roam the fields any way i see fit as i sure as hell wont be used as a profit unit anymore because i wont sign provider contracts and there is nothing they can do about it.

        all i have got left is my personnel data and from now on it will be given to nobody not even the dwp has a phone number for me and i wont sign on with the digital pads because i dont have to.


        February 13, 2018 at 2:59 pm

      • Superted

        Enjoy the grazing as it usually last around only 6 months because DWP don’t want to give you grounds to launch an harassment charge at them.


        February 14, 2018 at 2:08 am

  2. The standard government reply is:

    (1) We have created hundreds of thousands of jobs and more people are in work than ever before.
    (2) Universal credit gets people into work faster and keeps them in work for longer than legacy benefits.
    (3) Poverty, rent arrears, foodbank usage and such like are caused by “complex issues” and cannot be attributed to one cause.
    (4) The best way out of poverty is through work.

    Trouble is most of the work created is too poorly paid and of too short a duration to help anyone get off Universal Credit after deductions; Universal Credit gets about 2% to 7% into work based on old surveys taken before 2015, which include only the simplest cases of claimant; Universal Credit and the benefit freeze are the two main drivers of poverty and rent arrears in the UK; and work is a way out of poverty when the work pays well enough to get you off Universal Credit entirely, i.e., work with a high enough hourly rate and enough hours with low enough costs to give you enough money after deductions to keep yourself.

    The country will have to face up to these facts eventually.

    Reliant Robin

    February 11, 2018 at 3:43 pm

    • Ive always said if you want to know what life will look like for you, go look at America.

      Poverty is the greatest wildfire America suffers year in year out but what would be most interesting to you is the fact most on welfare are working which by which i mean insecure, multiple jobs of the lowest pay legally possible.

      Whats even more frightening is not only is it here to stay but your situation is set to get worse.


      February 12, 2018 at 1:31 am

      • I think you’re right. Loads of Americans now have to hold down multiple part-time insecure low-paid jobs in order to make ends meet. Many work bother during the day, evenings and at weekends; some even work during the day and at night, getting by on catnaps, which has got to be disastrous as far as their health goes if they carry on like that for too long.

        When we leave the EU, could this be the future that the poorest in the UK will have to face?

        Reliant Robin

        February 12, 2018 at 9:41 am

      • Future – not years away, Self sufficient, which gov wants, no matter which gov, going from house to house asking for a bit of work, if you are able too. and sleeping in a tent or out in some doorway, the NHS forget it.


        February 12, 2018 at 1:51 pm

      • welcome to America

        A journey through a land of extreme poverty:



        February 12, 2018 at 3:48 pm

      • “Ressy Finley, 41, was busy sterilizing the white bucket she uses to slop out in her tent in which she has lived on and off for more than a decade. She keeps her living area, a mass of worn mattresses and blankets and a few motley possessions, as clean as she can in a losing battle against rats and cockroaches. She also endures waves of bed bugs, and has large welts on her shoulder to prove it.

        She receives no formal income, and what she makes on recycling bottles and cans is no way enough to afford the average rents of $1,400 a month for a tiny one-bedroom. A friend brings her food every couple of days, the rest of the time she relies on nearby missions.”

        Andrew Coates

        February 12, 2018 at 3:59 pm

      • Los Angeles is the homelessness capital of the USA. There are thousands upon thousands of workers holding down multiple jobs who doss down in a TENT at night.

        Skid Row

        February 12, 2018 at 7:45 pm

  3. Reblogged this on sdbast.


    February 11, 2018 at 3:44 pm

  4. The Tories have put 500,000 disabled people into work since 2010. Where are these disabled people raving about Disability Confident !!! There are no disabled people raving about disability confident because it is a tax haven for the Tories. The Tories say we invested £200Million in disabled people trading on the stock exchange & now disabled people are worth £1 Billion because the shares have gone up.

    So the Tories deny what is happening because it is fraud.

    Work does not mean getting paid to fiddle the disabled to Death Poverty. The Tories promote Death Poverty on Universal Credit by signing the Claimant Commitment to approve death poverty.

    Universal Death Credit. Suicide PLC.

    Another of my post that costs Tory lawyers £50,000 to cover their arse with fraud.

    Stepping Razor Sound Plate System

    February 11, 2018 at 5:57 pm

  5. The complex issue of poverty is all so simple for the Tories. What about Death Poverty being complex to cover up for the murdering Tories. £2 Billion in Tory Lawyers fees.

    Stepping Razor Sound Plate System

    February 11, 2018 at 6:00 pm

  6. OT: GOV Sites (and others) hacked… [Hacking Dole in future like Idiot Smith proposed Pay Cards?]

    “Hackers hijack government websites to mine crypto-cash”

    The Information Commissioner’s Office (ICO) took down its website after a warning that hackers were taking control of visitors’ computers to mine cryptocurrency.

    Security researcher Scott Helme said more than 4,000 websites, including many government ones, were affected.

    Mr Helme said he was alerted by a friend who had received a malware warning when he visited the ICO website.

    Bitcoin rival
    He traced the problem to a website plug-in called Browsealoud, used to help blind and partially sighted people access the web.

    Texthelp, the company which makes the plug-in, confirmed that the product was affected for four hours by malicious code designed to generate cryptocurrency.

    The cryptocurrency involved was Monero – a rival to Bitcoin that is designed to make transactions in it “untraceable” back to the senders and recipients involved.

    The plug-in had been tampered with to add a program, Coinhive, which “mines” for Monero by running processor-intensive calculations on visitors’ computers.

    Once the plug-in was infected, it affected thousands of other websites in addition to the ICO’s, which used it.
    ‘Serious breach’

    Mr Helme said: “It’s a very lucrative proposal. They infect one website and it infects close to 5,000.

    “This was a very serious breach. They could have extracted personal data, stolen information or installed malware. It was only limited by the hackers’ imaginations.”

    As well as the ICO website, the hacked script was found running on the site of the Student Loans Company, Barnsley Hospital and other websites in the UK and worldwide.
    Because the malware only runs while someone is actively visiting an infected site, there is no further risk to users’ computers, Mr Helme added.

    ME: That last says it all. An utter lie. It is a simple thing to make the code run in the background, even after leaving the infected website – how do you think Google et all track your internet movements, after you click on a Google link?


    February 12, 2018 at 1:01 am

    • I don’t know how many browsers do this but Opera includes a thing called NoCoin which stops sites from mining cryptocurrency. Pirate bay is one such site and there are plenty of others. I wonder how long it will be before the full digital Universal Service gets hacked and personal data stolen: it’s bound to be a target since about 8 million will be on it eventually, claiming and managing benefits digitally.

      Reliant Robin

      February 12, 2018 at 8:29 am

  7. DWP spent £100m on disability benefit appeals, figures reveal

    Data for two-year period shows something is ‘seriously wrong’, says former Tory minister

    Guardian – 12th Feb 2018

    The Department for Work and Pensions (DWP) has spent more than £100m in just over two years on administering reviews and appeals against disability benefits, figures show.

    Tens of millions of pounds a year are also spent by the Ministry of Justice on the appeals, about two-thirds of which were won by claimants in the past 12 months.

    The costs were described as “staggering” and a former Conservative minister said “something is seriously wrong with the system”.

    The DWP said a small proportion of decisions were overturned and most employment and support allowance and personal independence payment claimants were happy with their assessments.

    But the department is facing questions from the work and pensions select committee over the figures, following claims that it was not given similar information for MPs’ inquiry into PIP and ESA.

    Figures obtained through a freedom of information request show the DWP has spent £108.1m on direct staffing costs for ESA and PIP appeals since October 2015.

    Read More:

    Stepping Razor Sound Plate System

    February 12, 2018 at 9:38 am

    • “”””“Meanwhile, we continue to spend more than £50bn a year on supporting people with disabilities and health conditions.”””””

      It’s called Disability Confident Stock Exchange Fraud because disabled people see none of that £50Billion.

      Stepping Razor Sound Plate System

      February 12, 2018 at 9:40 am

      • 7 years x £50 Billion = £350 Billion spent of disabled people since 2010. Really it cost £350 Billion to hide 120,000 DWP related deaths.

        Stepping Razor Sound Plate System

        February 12, 2018 at 9:43 am

  8. Reblogged this on seachranaidhe1.


    February 12, 2018 at 10:28 am

  9. Andrew Coates

    February 12, 2018 at 4:35 pm

  10. […] Pingback: Government Claimant Survey and Universal Credit Review Attacked. | Ipswich Unemployed Action. […]

  11. Violet

    February 13, 2018 at 3:16 pm

  12. Andrew Coates

    February 13, 2018 at 3:41 pm

    • I’m going to get myself one of those and will wear it in this Tory town I’m in, hows that!


      February 14, 2018 at 10:51 am

  13. Tory ministers chose to celebrate Valentine’s Day by threatening to send loved-up couples to jail



    February 13, 2018 at 8:43 pm

    • The needs of the many outweigh the needs of the few.

      Shame Ester like government don’t inform the public taxpayer the outweigh is actually it costs more to take them to court let alone imprison them than it is to let them live in sin.


      February 14, 2018 at 2:04 am

    • It’s sick but not unexpected. Remember a few years back councils sending out cards and advertising at xmas time happy xmas but don’t forget to pay your rent or else you could be homeless come new year?


      February 14, 2018 at 11:15 am

  14. Another case of DWP lying.

    Martin Corr, who lost his sight after contracting an infection when he was 11 days old, was told his health would be re-examined as part of plans to transfer all Disability Living Allowance claimants to the new Personal Independence Payment (PIP).

    But when he asked the Department for Work and Pensions if he could fill in the application in braille or online – so he could read and write it himself – he was told printed forms were the only option.



    February 14, 2018 at 11:14 am

    • Disability benefit assessments must be recorded, says Work and Pensions Committee

      An investigation into face-to-face assessments for Employment and Support Allowance (ESA) and Personal Independence Payment (PIP) by the Commons Work and Pensions Select Committee received an “unprecedented” amount of responses from sick and disabled benefit claimants, with many effectively accusing assessors of lying in reports sent to the DWP.

      The Committee makes the following recommendations:

      1. Immediately institute recording of face to face assessment and provide a record and a copy of the assessors report to claimants



      February 14, 2018 at 11:20 am

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