Tax Credit Company Concentrix, from Reign of Terror against Claimants, to Reign of Terror against Critics.
Band of Terrorising Thieves Not Going Quietly.
Concentrix, whose contract was opposed by PCS members, was very quickly notorious.
This week the story got into the national papers.
It’s not often that something like this comes up and you hear, the next day, about somebody in Ipswich in the thick of the problem.
Last night somebody I know told me about a friend directly affected.
It is, as people can imagine, somebody in a really desperate plight.
Welfare Weekly reports,
Frank Field, the chair of parliament’s welfare committee, has said that a company’s “reign of terror” over British tax credit recipients will be drawing to a close after HMRC decided not to renew its contract.
US company Concentrix was accused of making a string of mistakes including stopping a teenage single mum from receiving tax credits after wrongly claiming she was married to a dead pensioner.
Field had called on the government to investigate and act on concerns about Concentrix’s handling of tax credit claims.
Following HMRC’s decision not to sign a new contract with the company, Field said: “Concentrix’s reign of terror is drawing to a close. Again the government has acted decisively in protecting vulnerable Britain. This holds out huge prospects and, for some exploiters, horror, in the near future.”
The company won a multimillion pound payment by results contract to prevent incorrect or fraudulent claims in a bid to save government money, earning more money the more claims it stopped.
Now you’d think this would be the end of it.
But this band of thieves are not going quietly,
A private contractor running part of the benefits system has blocked a flagship BBC television programme on Twitter after the show ran a story about its alleged failures.
Concentrix – which has been accused of stopping innocent people’s tax credits – was the subject of an investigation by the BBC’s Victoria Derbyshire programme on Tuesday morning.
HMRC on Tuesday night announced that it wouldn’t renew Concentrix’s contract in May 2017 after a string of failures allegedly left people out of pocket.
On Wednesday morning the Victoria Derbyshire programme’s twitter account wrote: “That’ll teach us. Concentrix have blocked us after our exclusive tax credits story.”
The programme posted a screenshot of the company’s page showing they were blocked.
A Concentrix spokesperson defended the company’s record and said it had saved taxpayers £300m in fraud and error throughout the course of its contract.
Perhaps this is a related story (Independent):
The firm is being dropped by HMRC but not until May 2017.
The private contractor dropped by HMRC from running part of the tax credit system will still be paid tens of millions of pounds before its contract runs out, new figures show.
HMRC’s chief executive Jon Thompson said on Tuesday night the department it would not be extending Concentrix’s contract after a series of high profile failures regarding the non-payment of tax credits.
The contractor is supposed to root out fraud and error in the tax credit system, but reports suggest innocent people on low incomes are having their payments stopped, sometimes for no reason at all.
Figures obtained by Labour MP Louise Haigh show that Concentrix is failing on 120 out of 1625 minimum performance indicators set out in the contract – yet has still already been paid £15.8m in commission.
With the contract only set to end in May 2017 the company will still reap tens of millions of pounds in payments from the three-year contract – despite a so-called “payment by results” system. The total contract pays a total of between £55m and £75m depending on performance indicators met