No Mandatory Requirement for a Claimant to sign on electronically.
Not Mandatory to Sign.
Hat-Tip: Obi Wan Kenobi.
Given the wave of obligations claimants are now shouldering this is intresting:
Our reference: VTR 1201
Date: 2 April 2015
Dear P Baker
Thank you for your Freedom of Information request received on 26 March
2015. You asked:
Digital signature pads have been installed nationwide in Jobcentres & records
biometric information such as rhythm, speed, pressure, acceleration &
movement. The BBC & the manufacturer of the product SIGNificant ColorPad
6 available from xyzmod.com or Icon UK Limited advertises this product as an
equivalent to comparing fingerprints where more than just the signature is
extracted from its use.
Is there any information about a mandatory requirement for claimants to sign
using the digital signature pad which records personal biometrics comparable
to a fingerprint?
What information do you have on what gives JCP or DWP the authority to
terminate a claim or cease payment if a claimant refuses to sign using the
digital signature pad but the claimant is willing to sign in ink?
What information explains or authorises the use of these digital signature
pads without requesting a claimants consent?
You are correct in that the biometric software we use captures not just what
the signature looks like but also how it has been written, including the angle of
the stylus used, the pressure on the signing pad and the speed at which it is
written. However, we don’t compare it to a fingerprint or use it as such – we
just check that the signature captured when a claimant signs on the pad is
validated by the system. There are a number of benefits to this, including
reducing the scope for fraud.
There is no mandatory requirement for a claimant to sign electronically,
although we would encourage them to do so. We do reassure anyone who is
not sure of why we are now using the signing pads and what it means for
them, but if they refuse, we do not insist. A claim would not be terminated or
payment stopped if a claimant refused to sign electronically.
Providing signatures for both enrolment on the system and regularly signing
the electronic version of the declaration that they are actively seeking
employment is treated as their consent to using the system.
DWP Central FoI Team