Ipswich Unemployed Action.

Campaigning for Unemployed Rights.

No Mandatory Requirement for a Claimant to sign on electronically.

with 89 comments

Not Mandatory to Sign.

Hat-Tip: Obi Wan Kenobi.

Given the wave of obligations claimants are now shouldering this is intresting:

Department for Work and Pensions (DWP) 
Central Freedom of Information Team 

[DWP request email]

Our reference: VTR 1201
Date: 2 April 2015

Dear P Baker 
Thank you for your Freedom of Information request received on 26 March
2015. You asked:

Digital signature pads have been installed nationwide in Jobcentres & records
biometric information such as rhythm, speed, pressure, acceleration &
movement. The BBC & the manufacturer of the product SIGNificant ColorPad
6 available from xyzmod.com or Icon UK Limited advertises this product as an
equivalent to comparing fingerprints where more than just the signature is
extracted from its use.

Is there any information about a mandatory requirement for claimants to sign
using the digital signature pad which records personal biometrics comparable
to a fingerprint?

What information do you have on what gives JCP or DWP the authority to
terminate a claim or cease payment if a claimant refuses to sign using the
digital signature pad but the claimant is willing to sign in ink?

What information explains or authorises the use of these digital signature
pads without requesting a claimants consent?

You are correct in that the biometric software we use captures not just what
the signature looks like but also how it has been written, including the angle of
the stylus used, the pressure on the signing pad and the speed at which it is
written.  However, we don’t compare it to a fingerprint or use it as such – we
just check that the signature captured when a claimant signs on the pad is
validated by the system.  There are a number of benefits to this, including
reducing the scope for fraud.

There is no mandatory requirement for a claimant to sign electronically,
although we would encourage them to do so.  We do reassure anyone who is
not sure of why we are now using the signing pads and what it means for
them, but if they refuse, we do not insist.  A claim would not be terminated or
payment stopped if a claimant refused to sign electronically.

Providing signatures for both enrolment on the system and regularly signing
the electronic version of the declaration that they are actively seeking
employment is treated as their consent to using the system.

If you have any queries about this letter please contact me quoting the
reference number above.

Yours sincerely,

DWP Central FoI Team



Written by Andrew Coates

April 4, 2015 at 9:22 am

89 Responses

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  1. Going by that FOI even they don’t know what they’re for. Snake oil, do not use.

    Another Fine Mess

    April 4, 2015 at 10:19 am

    • Meanwhile JJ wins another cookie 🙂


      April 4, 2015 at 11:22 am

      • ?

        Another Fine Mess

        April 4, 2015 at 1:00 pm

      • Sorry, I put that message in the wrong place.


        April 4, 2015 at 2:44 pm

  2. I have now used these FoI’s twice successfully at my local JCP by producing them to the adviser when asked to use the Electronic Signing Pads.

    Once the adviser has read it they have no option but to let you sign on the old fashioned way as you always have.

    Obi Wan Kenobi

    April 4, 2015 at 10:39 am

  3. To be honest it’s a loss less intrusive than the Job Search record booklet a woman showed me a few days ago.

    That practically wanted an entry on when you blew your nose.

    Andrew Coates

    April 4, 2015 at 11:34 am

    • I don’t see what all the fuss is about. I mean it isn’t sinister or deadly!


      April 4, 2015 at 1:30 pm

  4. This link contains the full declaration you have to read through and agree with before you sign digitally. Bizarrely, it now actually takes longer to sign on than before. Whereas before all you had to do was confirm that you hadn’t done any work at all in the last two weeks and that your circumstances hadn’t changed at all. Now you have to read through this tripe.

    What an age we live in!


    jj joop

    April 4, 2015 at 12:24 pm

    • o I declare that since I made my claim or last provided a signed declaration (if
      later), unless I have told you otherwise:

       there has been no change in circumstances which might affect the award
      of Jobseeker’s Allowance, or the amount payable;

       I have been available for employment, or have satisfied the rules for being
      treated as available for employment; and

       I have been actively seeking employment to the extent necessary to give
      me the best prospects of securing employment, or have satisfied the rules
      for being treated as actively seeking for employment.

      o I also declare that since I made my claim or last provided a signed declaration
      (if later):
       I have done no work, paid or unpaid, unless I have told you otherwise;

       I have reported any changes in the circumstances of my dependants, if I
      claim Jobseeker’s Allowance for them; and

       the information I have given is correct and complete.

      jj joop

      April 4, 2015 at 12:27 pm

      • Very tell don’t you think jj joop how both the available and actively parts have an or ?

        Looking at the last part you could say I cant sign that as I can only honestly say its correct and complete to the best of my recollection.

        I say this as everybody forgets from time to time which is an honest mistake and not one they should really be punished for unless regular and not the by product of an illness or incapacity.


        April 4, 2015 at 12:48 pm

    • It’s more time in the JC but that’s all it is, no worries.


      April 5, 2015 at 11:30 am

  5. Food banks: no, they’re not a ‘popular welfare solution’

    David Cameron’s discomfort over food banks typifies the right’s panic, confusion and denial over the causes of food insecurity.

    Notoriously, David Cameron recently admitted to his inquisitor Jeremy Paxman that he did not know how many food banks there were in the UK, a clear sign, many concluded, that when it comes to poverty he is desperately out of touch, incompetent, in denial, or all three.

    He did not know, or think to say, that no-one else knows exactly how many there are either (best estimates are in the thousands). But then food banks provoke blind panic in the Tories: they can’t decide whether they admire or despise them; they fear them and with few exceptions, their default position is to try to ignore them.

    Indeed, one of the last acts of the coalition was to confirm that it was not in the least bit interested in finding out how many food banks there are, or why there has been an explosion in the number of people using food banks.



    April 4, 2015 at 1:51 pm

  6. Families worse off under Tories by £1,100 a year on average, says Ed Balls.

    Labour highlights figures showing cost to families with children from rise in VAT and cuts to tax credits under Conservatives.

    Households are worse off to the tune of £1,100 a year as a result of the rise in VAT and cuts to tax credits, according to Ed Balls.

    Balls has released a new poster with the figure of £1,100 superimposed over the black door of the chancellor’s official Downing Street residence. The poster says: “£1,100. The cost of a Tory chancellor.”

    The Labour poster is designed to pre-empt the Tories who are expected to mark the beginning of the new financial year with warnings that Labour would increase taxes on ordinary families.

    The figures show that a couple who are both working and on average earnings, with two children, will be £1,700 worse off in 2015-16. A lone parent with two children working 25 hours a week on the minimum wage will be £1,800 worse off in 2015-16.



    April 4, 2015 at 2:58 pm

  7. 216 shops and 7,500 jobs – the cost of supermarket and DIY chaos.

    Scale of store closures revealed as Tesco, Morrisons, B&Q and Homebase cut back



    April 4, 2015 at 8:21 pm

  8. “When Cameron talks about “finishing the job”, be afraid.”



    April 4, 2015 at 10:23 pm

    • They would like to see us cleaning the pavements with toothbrushes you mean….

      Andrew Coates

      April 5, 2015 at 11:14 am

      • Annos, not toothbrushes, someone would have to pay for that.
        How about our tongues?


        April 5, 2015 at 1:25 pm

      • Our teeth, keeping the lawns tidy 🙂


        April 6, 2015 at 5:22 pm

      • If you no longer have teeth, 😦


        April 6, 2015 at 5:26 pm

    • How many people are no longer here?, due to the sanctions system.


      April 5, 2015 at 11:32 am

    • Dear Department for Work and Pensions,

      I was disturbed to read people in different parts of the country
      with depression have been asked by their work capability assessor
      (one case with Atos and one case with Capita) a specific question
      in relation to their condition.

      “Why have you not tried to commit suicide?”



      April 5, 2015 at 12:22 pm

  9. Have faith in Obi Wan’s most useful power of the ‘FORCE’! – It won’t guide you wrong.

    Or put better ‘Don’t Use The Electronic Pads to sine on’

    Obi Wan Kenobi

    April 4, 2015 at 11:09 pm

    • Don’t use electronic pads, why not ?i


      April 5, 2015 at 11:40 am

      • Just don’t…. 😉

        Donna Corleone

        April 5, 2015 at 2:58 pm

      • Reason, from OBI.


        April 5, 2015 at 3:22 pm

      • OBI

        Since your saying to everyone “don’t use” you should also tell everyone as to why everyone “shouldn’t use”


        April 6, 2015 at 10:11 am

      • Enigma:

        Here’s one extremely good reason,

        Should you sign on using the pads, you’re signature is then stored on the DWP/JCP database.

        If they wanted to the DWP/JCP could then write a letter for example stating that someone has committed benefit fraud, they could then copy and paste ‘YOUR’ signature on to the bottom of that letter from their database, then print it off.

        You would then be totally screwed without a leg to stand on because it would actually be ‘YOUR’ signature.

        Obi Wan Kenobi

        April 6, 2015 at 11:39 am

      • That’s why I tell everyone to have a separate signature for signing on electronically only.

        Your example is extreme to say the least and for so many technical and legal reasons just wouldn’t succeed if DWP tried it and was pursued by the claimant.

        The reason to not give it or give an individual one for an individual purpose is incase DWP get hacked and its stolen.


        April 7, 2015 at 8:01 am

  10. Osborne (if re-elected) intends to raise VAT in order to fund tax cuts for the rich!

    Murnaghan - Sky Snooze

    April 5, 2015 at 9:48 am

    • The one tax we all pay because we all purchase goods.

      As I and so many others have stated, we have a 1.4 trillion debt, despite claims (use old working out method) the deficit has risen so whoever gets in government, I cant see how tax cant rise, can you ?


      April 7, 2015 at 8:06 am

  11. “biometric software we use captures not just what the signature looks like but also how it has been written, including the angle of the stylus used, the pressure on the signing pad and the speed at which it is written.”

    If anyone’s already signing digitally and wants to go back to pen-and-paper signing but the work roach won’t let them, then just sign your signature in a slightly different way and the pad won’t recognise it. Then they’ll have to let you revert back to pen-and-paper signing. Don’t press hard enough or leave a loop or line off your signature. And then watch the roach lose it, as you try over and over again. Should be amusing.

    jj joop

    April 5, 2015 at 3:14 pm

    • … or just use your other hand – that will totally fuck it up 😀

      Bio Metric

      April 5, 2015 at 3:27 pm

      • Way to go, my friend, way to go!

        jj joop

        April 5, 2015 at 3:38 pm

      • JJ, this digital signing is also about, “identity” you mess your signature up, by using your other hand, or as AFM said, leave a loop or line off your signature, then they “COULD” as OBI put it, say “you didn’t sign on, because that signature isn’t yours, ……………………

        Sure mess it up but you know what it may mean.


        April 6, 2015 at 4:15 pm

      • You don’t have to use just your other hand, just write much slower or faster dependant on how you already sign, sign heavier or lighter handed than usual, make it lean, add a capital on a letter that looks the same except for size (ie C,c for example) and so forth.


        April 7, 2015 at 8:11 am

    • Biometrics are for one reason only – a way to get ID cards into circulation and accepted by the masses by slowly extending its use. Unemployed first [hoodwink into thinking its a requirement], next will be use of hospitals, then local services then bobs your uncle. Its already inplace with drivers [Photo ID & details on national database].


      April 5, 2015 at 4:21 pm

      • Slow steps, voluntary – trial ………………


        April 5, 2015 at 6:34 pm

      • You know, a lot of people just don’t understand what “going digital” means, they think somehow that they won’t have to be included in the digital scheme of things. “don’t do this, don’t do that” then one day your benefit stops, because you didn’t do this and didn’t do that in this digital scheme of things, then those people wonder why their benefit stopped.

        So listen to those who tell you “don’t do this, don’t do that” of course that’s up to you.


        April 6, 2015 at 3:53 pm

      • There’s 10 types of people in the world, those that understand digital, and those that don’t. 🙂


        Another Fine Mess

        April 6, 2015 at 5:20 pm

      • “These Parameters of a signature, are unique to every individual” to those who want to mess it up 🙂


        April 6, 2015 at 5:44 pm

      • Here’s another one.

        “Documents are processed if the signers are authenticated, proving who signed which document and when” – no, we’re not screwed.


        April 6, 2015 at 6:18 pm

    • Thats just it JJ, the slightest variation in signature and its rejected.I tried ten times and it was not accepting it.

      They dont tell you you dont have to use it,when asked he just started stuttering.


      April 5, 2015 at 5:40 pm

    • or leave a loop or line off your signature.
      I leave letters out even when I sign on a piece of paper, I’ve no chance on elec pads.

      They only have the signing pads because they think it’s something to do with
      going digital so it must be better. Like DAB must be better because it’s digital.

      When is the IUA site going digital?

      Another Fine Mess

      April 5, 2015 at 9:02 pm

      • We currently have no plans to go digital. IUA is still running on analogue computers 😀

        Andrew Coates

        April 6, 2015 at 2:27 pm

      • Yippee ki-yay, Andrew, Yippee ki-yay!

        jj joop

        April 6, 2015 at 6:59 pm

      • Meanwhile the DWP have finally updated their computer systems.

        Obi Wan Kenobi

        April 7, 2015 at 12:12 pm

      • Obi Wan Kenobi

        April 7, 2015 at 12:13 pm

  12. Austerity has never happened. The cost of welfare admin and the massive IT projects spawned by it has meant the Tories have spent more and raised national debt, not decreased it.

    That money could have all been plowed into the economy with paying benefit without conditionality and without the 750 Jobcentres and the trebling of staffing for DWP sanction decision-makers.

    Work programmes where blogs have found CV s for basic jobs of workfare co-ordinators at £20,000 per year.

    How much of all this nonesense could have been used to generate public sector jobs to service the community.

    The Tories and Lib Dems are making the same mistake as they did with the 19th century with the workhouse and the New Poor Law.

    UK in 1920s tried austerity and it failed and caused food poverty and homelessness and unemployed.





    April 5, 2015 at 3:27 pm

  13. Teachers warn of ‘Victorian’ poverty among pupils.

    Teachers say they are seeing “Victorian conditions” with pupils arriving at school hungry and not wearing the right clothes needed for the weather.

    The NASUWT teachers’ union says schools and teachers are increasingly having to deal with the consequences of poor housing and poverty.

    Teachers reported bringing in their own food to school to give to children.

    Tristram Hunt, Labour’s shadow education secretary, warned of the “quiet indignity of poverty that can wreak havoc with a child’s confidence”.



    April 5, 2015 at 4:26 pm

  14. Law changed (when it’s in “their” best interest) so nuclear waste dumps can be forced on local communities.

    Legislation rushed through in the final hours of parliament allows local planning laws to be bypassed, seriously alarming anti-nuclear campaigners.



    April 5, 2015 at 7:44 pm

  15. The number of women in low-paid jobs has increased since the last election, figures have revealed. Since 2010, nearly 60 per cent of new jobs for women have come from low-paying industries, compared with 39 per cent of new jobs for men.

    Fifty-nine per cent of jobs paying at most the minimum wage are held by women; and 27 per cent of jobs held by women pay below the living wage, against 17 per cent for men, the Commons Library figures show.

    Rachel Reeves, shadow Work and Pensions Secretary, said: “We’ll tackle low pay by raising the minimum wage to £8 an hour, and giving tax rebates to firms who pay a living wage. To give working people greater security at work we will ban exploitative zero-hour contracts.” “really”



    April 5, 2015 at 8:39 pm

  16. Greece plan to release 3,500 illegal immigrants from asylum centres sets it on a collision course with Europe.

    Many inmates die from illnesses because of neglect and the lack of any healthcare at Amygdaleza, If anyone got sick, no one cared – we’d get beaten up when we asked for a doctor,” he tells The Independent. Other migrants also talk of widespread physical abuse in Greece’s detention centres. For years, Athens has repeatedly been condemned for the treatment of migrants by the European Court of Human Rights.

    “neglected, malnourished and living in isolation without even knowing what the future held for them”. He cites as an example the day his NGO visited; it was snowing, yet some immigrants were still wearing the clothes they were wearing when they were arrested last summer.

    In its recently published report after visiting Amygdaleza in February, the NGO Médecins du Monde (MDM) lamented the poor living conditions but noted there was no evidence of violence. “It was really the image of a concentration camp,” the head of Greece’s branch of MDM, Nikitas Kanakis, said



    April 5, 2015 at 9:11 pm

  17. Reblogged this on Britain Isn't Eating.


    April 5, 2015 at 10:58 pm

  18. Fit-For-Work Tests Discriminate Against Women.

    DWP guidance suggests that men and women at risk of suicide should be assessed for sickness benefits differently.

    Mental health campaigners have criticised new Department for Work and Pensions (DWP) guidance, which could make it more difficult for women to claim sickness benefits than men.



    April 6, 2015 at 10:20 am

  19. More than 50,000 people affected by the so-called bedroom tax have fallen behind on rent and face eviction, figures given to The Independent show.

    The statistics reveal the scale of debt created by the Government’s under-occupancy charge, as one council house tenant in three has been pushed into rent arrears since it was introduced in April.

    Figures provided by 114 local authorities across Britain after Freedom of Information (FoI) requests by the campaign group False Economy show the impact of the bedroom tax over its first four months. The total number of affected council tenants across Britain is likely to be much higher than the 50,000 recorded in the sample of local authorities that responded to the FoI



    April 6, 2015 at 11:07 am

    • You can’t kid me, I always check the date and author before reading it. 🙂

      Another Fine Mess

      April 6, 2015 at 11:32 am

  20. OT.

    “Last November, Spain’s social housing occupants got letters ‘consulting’ with them about a done deal: the government had sold their apartments to a group going by the name of Cibeles. Cibeles was a Greek goddess of nature and fertility, so given Lloyd Blankfein’s interest in doing God’s work, it will come as no surprise to you to know that Cibeles is….Goldman Sachs.”


    Coming to the UK…SOON!.


    April 6, 2015 at 12:18 pm

  21. “The missing link in the UK general election – corruption”



    April 6, 2015 at 12:51 pm

  22. I’d say the missing link is all the fuss about people cashing in their pensions: a field day for fraud and/or the financial industry.

    Andrew Coates

    April 6, 2015 at 1:35 pm

  23. OT: Beware ConMen Conservativs bearing Gifts.

    This gov only ever changes things in a way that rewards themselves. DO not take up the kind offer of cashing in your pension. Its purpose is to boost the ecomony, drive pensioner to penury [plus get some pensioner apprentices from those who would therefore be forced to work].

    The denial will be you had a choice.

    Here ends this ConMen Warning Party Political Broadcast.


    April 6, 2015 at 2:33 pm

    • “your own fault” don’t expect any state benefits. – “but you have another choice, you want to eat and a roof over your head, but you’ll have to work for it”.


      April 6, 2015 at 4:35 pm

  24. Reblogged this on Lindas Blog and commented:
    Biometric Software used by DWP to validate signatures of Social Security Claimants is not Mandatory says DWP…… Is this choice being made known to Claimants by the DWP?


    April 6, 2015 at 8:01 pm

    • No, of course not, just like not telling people they don’t have to sign any paper work at any providers.


      April 6, 2015 at 8:48 pm

    • I signed on this afternoon at Ipswich Job Centre. I was told that next time I would have to use electronic signing as well as providing proof of my identity. When I pointed out that this procedure is not mandatory, the advisor disagreed with me and told me it was. I provided her with a printout of an earlier FOI request to the one above, here:


      and after she had read it she not surprisingly agreed with me.

      This particular advisor is actually one of the decent ones but if she is making up a load of lies on this subject you can bet your boots they all are. I foresee a lot of aggravation for me in two weeks time.


      April 7, 2015 at 5:26 pm

      • Now I’m not one for rocking the boat at the Job Centre because I previously took the view that if I did I’d be put on one of the useless schemes or, worse, be referred to a Decision Maker (sanction). The problem is that six weeks ago I had to do another Claimants Commitment with ‘Kate’, which is probably a made up name because the PCS Union made an agreement 10 years ago that their members could use pseudonyms, where I wasn’t allowed any input, I wasn’t told about any changes, I wasn’t allowed to review it, I had to justify a 35 hour a week job search even though it doesn’t apply to me because I’m on JSA and then at the end told to sign here.

        Job Centre staff with one or two exceptions are arseholes who are only interested in hitting their sanctions targets. I’m 60 and I’m thoroughly fed up with being kicked about by these Berkely Hunts.


        April 7, 2015 at 7:06 pm

      • I wish you well in your struggle x


        April 8, 2015 at 9:35 pm

  25. A former RAF dog handler from Lincoln who has heart failure, has won an appeal to have his benefits reinstated, after being deemed fit to work by the Government.

    Alex Smith, who is 37 and has to be constantly linked up to a special machine to stay alive, challenged the Department for Work and Pensions following a medical assessment. He is now keen to warn others to take a stand if they are faced with the same situation.



    April 6, 2015 at 9:09 pm

  26. What has happened to Wayne and our other ”friends” Police Officer and Police Inspec{k}tor ?

    Mr X

    April 7, 2015 at 7:48 am

  27. Well this Pad is coming to Ipswich, for real: just got a form about it when I signed on.

    Andrew Coates

    April 7, 2015 at 9:36 am

    • Well you posting about the electronic signing was just in time, after all the comments you’ll know what to do Andrew.


      April 7, 2015 at 9:48 am

  28. Don’t Expect Benefits If You Spend Your Pension, Warns DWP.



    April 7, 2015 at 9:59 am

    • Well it is obvious that this was the plan behind it. not forgetting the tax.

      Savers who spend all their pension pot should not expect to be able to rely on means-tested state benefits, the Department for Work and Pensions (DWP) has warned.

      A fact sheet issued by the DWP warns that should savers cash in their pension pot as a lump payment and either spend, transfer, or give it all away they will be treated as still having that money for benefit entitlement purposes.

      However, the DWP fact sheet reads: “If you spend, transfer or give away any money that you take from your pension pot, DWP will consider whether you have deliberately deprived yourself of that money in order to secure (or increase) your entitlement to means-tested benefits.

      “If it is decided that you have deliberately deprived yourself, you will be treated as still having that money and it will be taken into account as income or capital when your benefit entitlement is worked out.”


      April 7, 2015 at 10:09 am

  29. OT.


    April 7, 2015 at 10:10 am

    • Doesn’t look like Jackie Baillie skips a meal 😀


      June 12, 2015 at 8:47 am

  30. Hi.Just read the article.Fantastic. I was suspicious of that electronic signing! I have not yet gone onto it, but I will now tell my Job Centre, I refuse to electronically sign.And indeed, because this thing, can measure the writing  pressure, of the individual, what would happen if one day, you hurt your writing hand, and tried signing? The already stored ‘profile’ hand writing settings of yourself (  as I was told you have to do 6 signatures calibration signings, for it to first register you) would register a different signature pattern. And therefore not accept your different signature pattern. And therefore not register one, to get paid their Benefit. And because it is not mandatory to sign the electronic way, one can exercise the Human Rights , under Articles 8 and 10 of ECHR 1998, NOT TO USE IT.

    mike azur

    April 7, 2015 at 6:54 pm

  31. Everyone “on here” knows that electronic signing is not mandatory, so with the link to the information which states that it isn’t mandatory, which is posted above, so we can all present this doc to any adviser, ,,,,,,,,,,,,,,,,,,,,,,,,,, use your other hand and all the rest of it whereby you mess your signature up when using the electronic signing pad. do I need say anymore.


    April 7, 2015 at 8:13 pm

    • enigma:

      No, my pretty. You don’t need to say any more. Here endeth the lesson. For now, anyway.

      Parker Pyne

      April 8, 2015 at 1:50 pm

  32. hi i signed this week and was told it was the only way to do it now. the advisor seemed like an alright person so i think this is what they’ve been told. Can i ask them to delete my signature?


    June 12, 2015 at 1:35 am

  33. Something fishy about this digital signing. Is this a means to ‘facsimile’ jobseekers signatures on to other contracts/documents. For instance; further jobcentre ‘agreements’ ‘contracts’ with third-party ‘providers’, mwa/cwp etc. Will the Data Protection Act waiver come pre-signed?


    June 12, 2015 at 8:52 am

  34. Like once you’ve signed one document you’ve signed them all!


    June 12, 2015 at 8:54 am

  35. I refused electronic signing and have had my benefit stopped and my claim has been terminated. Just off to find a quiet place to starve to death,


    June 22, 2015 at 5:31 pm

    • I made a written complaint to the DWP and have now had my benefit reinstated together with an apology. The Job center staff “Claimed” they didn’t know the rules. It seems obvious they were trying to bully me into electronic signing. So it looks like if you insist on refusing electronic signing and stick to it, the DWP will support your choice (eventually).


      July 1, 2015 at 5:28 am

  36. Every time I try to sign on electronically I have problems. Apparently I’m the only person who has problems with it, as I asked my jobcoach! When it goes wrong it makes me feel so low, I can’t even sign my own signature properly and when I go onto Work Program and only have 10 minutes to be signed on it will cause problems. According to my advisor I have to sign on electronically. I don’t want to get sanctioned as I need the money to live.


    July 17, 2015 at 5:56 pm

    • Lucy

      Print this…..


      Take it with you to the jobcentre and the work program,

      As it states in the pdf, Elecronic signing is not mandatory, which means it’s voluntary.

      When your signature goes wrong when your using the signing pad, it’s not your fault, it’s the signing pad.

      You can go back to using paper to sign on. if you can get someone you know to go with you to the jobcentre or work program it will be better for you.


      July 17, 2015 at 8:21 pm

  37. Thank you, I have printed a copy and will take it on Friday. I hate the way they treat me when I can’t write my signature accurately enough, the more I try the more I feel pressured and that makes it worse. They suggested me re-enroling on it but that probably wouldn’t make any difference, I always feel nervous when I have to sign on and this electronic signing thing makes it even worse. I can’t usually take anyone with me as my friends are busy then and there’s noone else I can take. I will post on here after I’ve signed on Friday to let you know what happened.


    July 21, 2015 at 6:33 pm

    • Ok Lucy.


      July 21, 2015 at 6:46 pm

    • Lucy,

      I signed on at my local job centre for the first time today. The only reason I had to go there is due to sciatica/back trouble and ESA claim was closed after they decided I was fit for work which is where I originally was until my back got really bad. But I approached the job centre today thinking, ah, nothing to it, sit down and agree to everything the rather vague advisor says and then get the hell out as I know the ropes from the past.

      However that electronic signing device which I never realised I had to sign caught me out big time. My advisor said if you have a wonky signature then just to put my initials in the box instead otherwise I could be there for an hour but It didn’t make any difference and I left the job centre stressed as if god had just taken all of my confidants away from me, what should have been an easy going appointment turned out to be so stressful just because of an electronic device that wouldn’t accept my signature. So she said I’ll have to sign next Monday within a half hour appointment period which kind of makes me feel under more pressure but apparently it won’t affect my benefits which obviously I haven’t seen any payment yet. You shouldn’t have to win your benefit money, besides if I was anywhere near 100% fit I’d go back to my old job but I may have to print enigma’s evidence that it apparently is not mandatory to sign the electronic device.


      March 7, 2016 at 8:15 pm

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