Ipswich Unemployed Action.

Campaigning for Unemployed Rights.

Claimant Segmentation Survey: More Nosey-Parker Questions.

with 68 comments

Claimants to be Lab Rats for Iain Duncan Smith’s Latest Mad-Cap Plans.

We recently covered  the DWP’s intention to give claimants psychometric tests.

Boycott Workfare posts today on the department’s plans as they will soon be rolled out, to use so-called “segmentation survey”.

Now it’s first of all important to note that your answers are part of a test using you as lab-rats to sound out their plans to make your lives harder (if that’s possible…).

The DWP states, 

“The Claimant Segmentation Trial is being rolled out to 27 Jobcentre Plus (JCP) offices across  the country. It aims to test what the impact of weekly jobsearch reviews (WJRs), also known  as  weekly  signing,  is  on  claimant  success  in  finding  work,  and  most  importantly  identify  which groups of claimants respond best to WJRs.

The trial will use an approach known as ‘Randomised Controlled Trials’ (RCTs) to rigorously test  the  impact  of  WJRs.  This  means  that  we  will  need  to  randomly  assign  claimants  to  either  WJRs  or  standard  fortnightly  jobsearch  reviews  (FJRs),  also  known  as  fortnightly  signing,  and observe the outcomes.

This is the bit we’ll be interested in (all from DWP link above) with instructions for your lab technician (job ‘coach’):

NINO and consent 

To begin a new survey, click ‘Begin new survey’. You must then enter the claimant’s National Insurance number. Please ensure that this is correctly entered as this will be the only means we have  to  track  claimant’s  data.  If  the  number  entered  is  not  a
valid NINO you will be prompted to correct it.
You must then ask for the claimant’s consent for us to collect information  about  them.  This  is  necessary  because  we  are collecting additional information beyond what is necessary for the  claims  process  for  the  purposes  of  research.  Please  read out the passage to the claimant and ask if they are happy with this. Please click either the ‘Agree’ or ‘Disagree’ buttons.

If they disagree they will still be part of the trial using the data  we already have available and the questions about your views  on the claimant, and the NINO must still be entered.

If the claimant has any questions about this trial, see the FAQs below,  which  should  address  most  of  their  concerns.  If  the claimant  requires  further  information  still,  please  seek  advice from your SPOC or manager

The DWP repeats this point saying,

Q: What if the claimant refuses to take part? 
A:  The  claimant  may  refuse  to  answer  the  survey  questions;  however,  they  cannot  opt  to not take part in the trial. 

The trial is looking at the impact of receiving WJRs / FJRs, and as such  they  must  adhere  to  the  signing  regime  they  are  assigned  so  long  as  their  claim  is active.  If  a  claimant  is  worried  about  being  part  of  a  trial, explain  that  their experience  of claiming  JSA  will  not  differ,  except  in  the  frequency  of  the  signings  which  is  nationwide policy.

Boycott Workfare says,

These surveys are completely unethical. Attempting to classify people according to their feelings about work is being used to stigmatise and pathologize certain claimants. The tests are part of the DWP’s efforts to pretend that unemployment and a low wage economy are a result of individuals’ bad attitudes, rather than a deliberate policy. Esther McVey talks about ‘psychological resistance to work’.  The test assesses people’s attitude to work through just 20 widely varying and unrelated questions, placing claimants into in the following four bizarre rigid categories:

1 Willing but nervous Jobseeker
2 Eager Jobseeker
3 Ambivalent Claimants with few barriers
4 Other Jobseekers

You do not need to be a docile lab-rat.

Boycott states,

These are the facts:

  • If you are asked to agree to take part in the Claimant Segmentation Survey you can disagree to take part (see picture ) – it is an entirely voluntary survey.
  • Refusal to take part or answer will not affect your benefits in any way: you cannot get sanctioned for refusing to answer any of the test questions or for refusing to take part in this test [Link 3]:

“There is no obligation to answer these questions and it has no bearing on your entitlement to benefits whatsoever.”

  • Your advisor has to ask for your consent before going through the questions, because they ‘are collecting additional information beyond what is necessary for the claims process for the purposes of research’.

They conclude, and we agree (repeating our earlier posts),

“Workfare and others have consistently called on the British Psychological Society to challenge the use of ‘psychometrics’ and ‘psychological surveys’ and ‘attitude profiling’ to scapegoat and coerce claimants. And we do so again.”



68 Responses

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  1. Reblogged this on Britain Isn't Eating.


    October 3, 2014 at 4:01 pm

  2. Yes I agree it is pinyin the finger of blame of unemployment at the unemployed and ignorin the role society plays in perpetuating unemployment of all kinds. I would be interested to find more out about this survey- you suggest it is a series of unrelated questions. To be running an RCT you would imagine that a pilot study has been carried out identifying whether the questionnaire has internal consistency. I it hasn’t then they are rushing in to an RCT and will find nothing that can be trusted.


    October 3, 2014 at 4:21 pm

  3. Yet another ill thought out disgusting attempt to panic the unemployed.

    Our chance to rid ourselves of this incompetent government will come on the 7th May next year, let’s make sure we do the job right.

    Obi Wan Kenobi

    October 3, 2014 at 4:34 pm

    • Obi

      Do you think if labour or ukip wins the election, that these schemes, even the benefit reforms, will be abolished?

      I don’t think so, I think what we see today will continue.


      October 3, 2014 at 6:59 pm

      • I have a horrible feeling that you’re right Enigma, though Labour it may be a bit better, with UKIP we can be absolutely sure that they’ll be worse!

        Andrew Coates

        October 4, 2014 at 8:31 am

      • Enigma:

        I know one thing, under Labour last time all we had was New Deal (a 13 week stint every 18 months of being unemployed and a few 2 to 6 week courses). As I’m sure you will agree this was a lot more preferable to the draconian and inept laughable crap that IDS has made people do since 2011.

        I’ll be voting Labour as I’m sure most of the country will after listening to the idiotic and stupid no hope in hell speeches made at the Conservative Conference.

        Obi Wan Kenobi

        October 4, 2014 at 9:36 am

    • It will be up to us, ourselves to rid these things.


      October 4, 2014 at 8:30 am

  4. I read somewhere recently that the banking industry is full of segmentation managers. Interesting.

    As I said already on here, the segmentation survey is to determine if people are sent to Cell Block A or Cell Block B as part of the new benefits prison service!


    October 3, 2014 at 5:17 pm

    • Cell block A = guaranteed compulsory so called job?
      Cell block B = supervised job search and other schemes?


      October 3, 2014 at 6:19 pm

      • Just to start with, because one day all benefit claimants will be working full time for their benefits.


        October 3, 2014 at 6:43 pm

  5. Refuse consent and try a FOI ‘Subject access request’ to obtain what they’ve written about you.


    October 3, 2014 at 6:46 pm

    • I would think everyone who is selected to do the test would want to know what they have written about them. it would involve a lot of lies of course.


      October 3, 2014 at 6:51 pm

  6. Weekly signings are intended to get people in front of advisors’ in the hope that more can be found out about them and build cases against claimants. this can include affairs that have nothing to do with the Dwp. people are being encouraged at these signings’ to talk about themselves.

    They are not one iota interested in the law,have no hesitation in breaking it. only as we see as above their own little silly inept ideas and busybodying in peoples affairs.


    October 4, 2014 at 5:13 am

    • Ken


      Getting claimants to talk about themselves is termed “Psychographic Segmentation”. It is measured by studying the lifestyle, attitude, activities, interests and opinions of customers; it also considers how people spend their leisure, and which external influences they are most responsive to and influenced by.

      The modern Jobcentre is like a business which treats people like commodities using elements of psychology and marketing to gather behavioural information. It’s like a human zoo!

      A zoo is a type of prison too – just like the jobsearch cells in Cell Block (segment) B!


      October 4, 2014 at 9:17 am

  7. If you “fail” the “attitude test” by being classed as despondent, then it is psychiatric treatment for you:


    The treatment is, of course “voluntary”, but we all know what that means! Note this excerpt from the above report:

    “Conservative ministers hope to persuade the Lib Dems to take the reforms even further and back making treatment mandatory for claimants with depression or anxiety who could find work.”


    October 4, 2014 at 9:32 am

    • Don’t you love the way that in the world of DWP, everyone who has an MH condition is homogenised into having depression/anxiety only? Both these conditions can be features of any MH condition. That’s a wide net cast to catch everyone (on purpose)

      The ways a mind and a life can be buggered up are myriad, this is all too complex for JCP drones or even most psychologists and counsellors to be allowed anywhere near.

      I am sick of seeing “talking therapy” written about. It is never any such thing. It is oppressive, tick box, serf compliance therapy delivered for tuppence by the unemployable dregs of healthcare, cbt.


      October 6, 2014 at 11:46 am

  8. Here’s a goodie:

    The Tories’ proposal for a British bill of rights is incoherent, but they don’t care.

    Even by the standards of contemporary politics, the Conservatives’ proposal for a new British bill of rights and responsibilities is incoherent. The prime minister’s conference speech attacked the European court of human rights in Strasbourg. The subsequent announcement is not what would have logically followed – a withdrawal from the convention system under which that court operates – but rather repeal of the domestic Human Rights Act, which has no institutional connection with it. All this will do is increase the number of cases that go to Strasbourg, and will almost certainly produce more, not fewer, negative rulings against the UK.

    The Tories don’t really care. This is not intended as a thought-out intervention in policy. At best, it is an empty rallying cry for an English nationalism that history has passed by, full of nasty echoes signifying nothing. At worst, it is a huge statement about where the Tories want to take England – not the UK (the rest of which will long have left). It settles the discussion about post-election agreements – the Liberal Democrats cannot conceivably prop up this lot after May 2015, and nor will anyone else.

    This “strategy” paper may well be a Tory death warrant.


    Obi Wan Kenobi

    October 4, 2014 at 10:10 am

  9. Just discovered a problem with Indeed. If you enter a particular job in ”WHAT” then yout home area in WHERE. On the top left where it says FIND CV’s. If you click you get ALL the CV’s that have been registered in your area. Names addresses the lot.


    October 4, 2014 at 10:38 am

    • Middlesex – cheers for that.


      And my adviser was trying to get me to go on ‘Indeed’. Not a chance in hell now!

      One for you to check out Mr Coates.

      Obi Wan Kenobi

      October 4, 2014 at 10:44 am

      • Mr Obi. I had an induction for a reclaim at my JCP. I can’t say where for obvious reasons. They were promoting http://www.indeed.co.uk The advice was- Use indeed but PLEASE log the information on your UJM Account. My jobcentre appears too want INDEED more than UJM


        October 4, 2014 at 11:09 am

      • Indeed has been like this for years! It is just another way of doing business!.


        October 4, 2014 at 12:23 pm

      • Saying that it is quite handy for checking out the competition, ideas for your CV etc.! Anyway, it is well posted that your CV WILL be visible to all and sundry when you post one up. It’s not like anyone is unaware of this. Some people just prefer to be ‘out there’; maybe they think it gives them an ‘edge’.


        October 4, 2014 at 12:26 pm

      • I have sent INDEED an email over the contact facility asking about this and the possible breach under UK Data Protection Law. I will post any reply if I get one


        October 4, 2014 at 1:59 pm

      • This absolutely true – I have just checked this out.

        Anybody, I mean anybody, can see the CVs, confidentially given.


        It is absolutely outrageous.

        Indeed should be hauled through the courts on this.

        More information needed until we make a separate post.

        Andrew Coates

        October 4, 2014 at 2:33 pm

      • But they do tell you that your CV will be visible publicly when before you post it up; the choice is yours – it is not ‘mandatory’. Different it if was the JC ‘mandating’ a jobseeker to post a CV up. Anyway, this is the way the yanks do things!


        October 4, 2014 at 2:41 pm

      • CHEVVY Thats not the point this constitutes a breach of UK DPA. These Cvs can be found WITHOUT logging in.


        October 4, 2014 at 2:45 pm

      • May be it’s like Universal Jobmatch, you can choose to have a public profile. But even so, there also seems to be quite a lot of personal data contained on some of these CVs; too much in fact.

        Or may be some of the daft buggers just didn’t bother to read the small print. I mean, who does!

        jj joop

        October 4, 2014 at 2:47 pm

      • Plenty of ideas for your own CV, anyway.

        jj joop

        October 4, 2014 at 2:49 pm

      • Nothing like UJM. You DO NOT even have to login. All you need is the Indeed homepage. Put a job in WHAT and a place in WHERE. Click on FIND CVs {Top Left Corner Of Page} and they all appear. As Mr Coates Said in his post we need more information 1st. I have emailed Indeed and I wait for a reply{!}


        October 4, 2014 at 2:51 pm

      • Exactly it’s public for anybody, anybody, who cares to look at the site.

        This means, finding your personal details up there for all the world to see.

        If you don’t believe me just go to the link I gave.

        Here it is again: http://www.indeed.com/resumes/administration-assistant/in-Stowmarket

        It is very far from normal for a job site to do this.

        Andrew Coates

        October 4, 2014 at 3:47 pm

      • This is interesting 🙂 :

        Contract Administrator
        Working Links – Glasgow
        July 2013 to October 2013

        Duties and Responsibilities:
        • Contacting customers and employers
        • Data input to our CRM system
        • Updating claims spreadsheet and spreadsheet review
        • Data Protection
        • Building customer relationships
        • Verifying job outcomes 😀
        • All other duties given to me by my employer

        Employment Advisor
        Life Skills Central Ltd
        April 2013 to June 2013

        Duties and Responsibilities:
        • Dealing with customers over the phone for regular appointments
        • Conducting in work support
        • Complying with all aspects of the work programme
        • Keeping systems and records up to date and organised
        • Calling employers to confirm job outcomes and sustained employment
        • Data protection
        • Dealing with sensitive issues
        • Keeping confidentiality
        • Working on Working Links and Ingeus Systems
        • General office admin duties
        • All other duties given to me by colleagues


        October 4, 2014 at 2:55 pm

      • Admittedly, it is quite interesting because you can see what ‘career path’ people have taken; for instance, what does it take to become a ‘consultant’ with working links, in terms of work experience, qualifications etc. Answer: Not a lot 😀


        October 4, 2014 at 3:00 pm

      • “Level 2 and Level 3 in Business Administration
        Modern Apprenticeship at Lifeskills
        Standard Grades in English, Maths, Biology, French, Computing, History, Physics, Art
        Lesmahagow High School
        Intermediate 2 B in Administration
        South Lanarkshire College”

        Bingo! working links ‘consultant’. I bet most of their ‘customers’ are better qualified than that lol 😀


        October 4, 2014 at 3:03 pm

      • Left school with one o level in General… next stop 14 years in the Police… next stop a ‘personal adviser’ with reed in partnership… upwards in reed… now working as an ’employment adviser’ with ingeus…. and still only with one o level in general. There are jobseekers with PHd coming out of their ears picking up dog-shit on workfare…. what gives?


        October 4, 2014 at 3:11 pm

      • Some people probably think that if their CV is made public, it will only be seen by employers,(which should be the case) not just anyone.


        October 4, 2014 at 5:47 pm

      • Middlesex, you shouldn’t have sent an email to Indeed regarding the Indeed issue, they may change it before it’s reported. we don’t want that!


        October 4, 2014 at 6:29 pm

      • Indeed has been like this for years and nobody has ever complained. It is a an excellent resource for jobseekers and a fantastic site to aid in building a CV. A lot better than UJM where only employers 🙂 get access your CV and all your personal information.


        October 4, 2014 at 6:45 pm

      • CFin82 is your CV on it?


        October 4, 2014 at 6:57 pm

    • DWP should also be taken to court as well as indeed, for telling claimants to put their cv’s on indeed.


      October 4, 2014 at 4:00 pm

    • DWP should also be taken to court for telling claimants to put their CV’S on indeed.


      October 4, 2014 at 4:04 pm

  10. Claimant Segmentation Survey:

    Lets challenge Iain Duncan Smith and Esther McVey to take this test, lets see them squirm in the hot seat for a change.

    Not a bloody chance, if they were to take the test they would probably fail massively and the results would probably indicate they both needed to be hauled off to the funny farm with no chance of ever being released.

    Obi Wan Kenobi

    October 4, 2014 at 10:40 am

  11. Why Did My Avatar Change ?


    October 4, 2014 at 11:12 am

  12. Benefits Card

    October 4, 2014 at 1:50 pm

  13. ….

    Benefits Card

    October 4, 2014 at 1:51 pm

    • Not valid for:

      Asda, Tesco, Morrisons, Sainsbury’s, Co-op, or any other major supermarkets.

      DWP assy, – Aldi or Lidl or B and M’s or every Pound Shop fucking going.

      Cheap fattening food to make the benefit’s claimant’s die off faster!

      Obi Wan Kenobi

      October 4, 2014 at 4:57 pm

  14. Indeed.co.uk – in breach of Data Protection Act.

    Please nobody ever, ever put your C.V. on their site…Ever!

    Obi Wan Kenobi

    October 4, 2014 at 5:02 pm

    • It’s a good idea that everyone on here and off check it out to see if their CV is on there as public, I never put mine on there but I looked for it on that website for we just never know when uploading their CV on a website.


      October 4, 2014 at 5:26 pm

    • And we now see people copy and pasting peoples CV’S on this website.


      October 4, 2014 at 5:35 pm

    • and dont give one to the jcp or when they send you to a provider it will be sent as well and pasted all over the place if u sign there paper work. or not, done it to me.

      if the jcp mandate you to show them a cv then do just that and show it to them.

      same goes with the job search they have no right to keep it under a jsa claim. or cant photo copy it with out ur permission.

      and do not email the jcp or give them a email addr or phone numbers as it will be passed to the providers.

      jcp adviser told me they just push a button and it all gets sent to them, go check my file bach 😉

      super ted

      October 4, 2014 at 8:49 pm

      • They used to have my number, until I got myself a new number. they won’t get my email add.


        October 4, 2014 at 9:02 pm

      • I gave my adviser a paper copy of my CV earlier this year but now she can’t find it. Oh dear. Every time I see her now, she will say we don’t appear to have a copy of your CV on record. I tell her I gave her a copy months ago and she gently hints that may be I’d like to email her another copy. I say I will but never do. She won’t push it, i.e. mandate me because then I’ll drop her in it for losing my personal data.

        jj joop

        October 5, 2014 at 9:41 am

  15. So much for Data Protection.


    October 4, 2014 at 5:37 pm

    • i have my advisers full name address and phone number via 192.com.


      super ted

      October 5, 2014 at 10:06 am

      • Me too. What a world, eh.

        jj joop

        October 5, 2014 at 10:23 am

  16. “We have left the part time workers out of our reforms, their getting away with being sanctioned, it’s high time we changed that”.



    October 4, 2014 at 8:00 pm

  17. Enigma And Others. I have emailed the data protection commissioner and the information commissioner’s office. I await their replies which I will post.


    October 5, 2014 at 9:46 am

    • Middlesex, if these people have posted willingly I don’t see what the ICO can do. Indeed’s get out will be that it’s in the small print – in black and white. While we all know that most people don’t bother with the small print, I think Indeed may escape censure.

      jj joop

      October 5, 2014 at 10:27 am

      • Lets hope they don’t escape.


        October 5, 2014 at 10:52 am

    • I now have done something about it. the small print should not be “small” I know of many who have put their CV’S on Indeed, I know from talking to them they just don’t know their CV is as public as it is, most of them assume that only employers will be able to see their CV’S. others though just don’t think about it, remember too that if a jc advisor tells someone to put their CV on Indeed that person will do because they probably think (probably told) that if they don’t do it, they will be sanctioned.


      October 5, 2014 at 10:42 am

      • We have now posted on this – see next entry!

        Interesting past for the parent company of Enigma.

        Andrew Coates

        October 5, 2014 at 10:56 am

  18. Obviously, Reed in Partnershit has told a ‘customer’ to upload their CV lol

    Work Experience
    Senior Employment Trainer
    To • leaskeddie(at)yahoo.co.uk

    • 1 Attachment
    • 37KB

    • Save to



    Hi Edward
    Please find attached a copy of your ammended CV

    (See attached file: LEASK JOSEPH EDWARD.doc)

    Regards Vikki

    Victoria Hall
    Senior Employment Trainer
    JCP Support Contract
    Reed in Partnership

    A; Savoy House 4th Floor 140 Sauchiehall Street Glasgow G2 3DH
    P: 0141 331 6405
    F: 0141 331 6406
    E: victoria.hall(at)reed.co.uk


    Reed in Partnership works with others to change people’s lives for the better

    Proudly supporting Keep Glasgow Working – working with local employers and partners to preserve and create jobs throughout Glasgow.
    Find out more at xxx.keepglasgowworking.com


    Reed in Partnership Ltd. Registered Office: Academy Court, 94 Chancery
    Lane, London, WC2A 1DT. Company Number: 851645. Registered in the UK.

    This email and its contents are confidential. Please read the disclaimer at xxx..reedglobal.com/email_disclaimer


    Download All


    • 0″

    Who in their right mind would sign a Reed in Partnershit Data Protection Act waiver? You would have to be nuts! And learn to smell amended! Fucking typical provider illiterate!


    October 5, 2014 at 12:33 pm

    • lo forgot to upload the attainment – uploaded the email instead lol


      October 5, 2014 at 1:26 pm

      • attachment lol


        October 5, 2014 at 1:27 pm

  19. Oh Dear, advice still not taken on board, still reluctant to read, still being regularly abused ?

    4. Consent

    Indeed offers any user the choice to utilize the Indeed website. If you create a resume on, upload your resume to or apply to a job through or otherwise use the Indeed website, you are specifically consenting to the use of any personal information you have provided to Indeed as set forth herein and in the Terms of Service.


    This is whats known as IMPLIED CONSENT, ive mentioned it numerous times yet not a single peep out of anyone, not even a what is that.

    I suspect HARDLY ANYONE read point 4 let alone the whole lot so I will tell you what any advisor wont or maybe will,

    “You’ve got yourself to blame for it”.

    This notion that you weren’t told needs to stop as no one taught you about murder laws or any laws for that fact yet your still be judged by such and data protection laws are no different.

    It is up to you to address your data controls even if it means emailing/posting a websites owner to express them prior to any signup. If they refuse your lawful controls then simply post a Notice in the place of the CV giving an email address the employer/agency can contact for a fully disclosed CV.




    Data protection act is only enforceable on british soil so if your CV is posted on a server from the good old USA, YOUR NOT PROTECTED BY LAW.


    October 6, 2014 at 7:18 am

    • Before judging me, try putting in a FOI letter to DWP or ICO on whether or not DWP or any government department for that fact can over ride DPA law in relation to attaining a lawful consent.


      October 6, 2014 at 7:21 am

  20. As I read through here I’m reminded

    on how politics come shining through, yes its related granted but to say voting for someone else every time we come across problems with some other service makes my blood boil.

    I am nearly fifty years old and I can tell you the days of help and understanding are well and truly over, a long time ago. Conservative Labour and the libs are all part of the same English pound coin, three sides all in one.

    And even ukip, who are now having conservatives jump over bloody funny as hell. You just need to look at the most recent vote blunders in Scotland rigged votes it’s been like it for years in Britain.

    Please folks stop fooling yourself power needs to be taken away from these sick twisted bastards and brought back in the hands of the people for good.

    I for one will never vote again until most of it has been reversed or redone.
    Anyway just my thoughts boys and girls.

    Monday the 6th today -Wednesday have my interview with my adviser not sure what it’s going to be.

    Could be the survey will not consent to it



    October 6, 2014 at 11:09 am

  21. No survey , but MWA it was written all over her face

    30hrs over 4 weeks.

    Missed the phone call yesterday from county training got to ring back today will have to see what shit they put me on.

    wish me luck:)



    October 10, 2014 at 7:43 am

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