Ipswich Unemployed Action.

Campaigning for Unemployed Rights.

Deloitte and the Work Programme.

with 24 comments

Solomon Hughes writes in the Morning Star today,

This week the Times had a gripping report about Deloitte, the accountants who are supposed to get everybody following the rules, apparently twisting the rules to stop people getting compensation.

Lloyds TSB tricked people into buying useless payment protection insurance on its loans. This is a vast scandal, with the bank cheating customers out of cash on an industrial scale.

So far Lloyds has paid £4.3 billion to 1.3 million customers it conned.

Lloyds hired Deloitte to run one of its PPI claims offices, processing letters from people who were tricked by the bank into buying useless insurance.

Deloitte added insult to injury by obstructing their compensation claims.

This was good journalism by Times journalist James Dean. But it has a wider significance because Deloitte doesn’t just bamboozle bank customers.


This is available from their own site,

Ingeus Deloitte joint venture

The Work Programme

From June 2011 the Department for Work and Pensions’ flagship Work Programme will replace many of the welfare-to-work programmes currently being delivered across the UK.

The Work Programme, based on a partnership between government and providers from across the public, private and third sectors, seeks to bring a new dynamic to welfare-to-work in the UK and aims to support more people to move from benefits into lasting employment.

A joint venture between leading welfare-to-work provider, Ingeus UK Limited, and professional services firm, Deloitte, has been selected as a ‘preferred supplier’ under the DWP’s Framework for the Provision of Employment Related Support Services. The joint venture has submitted tenders to deliver the Work Programme as a prime provider in seven regions across the UK.

The Ingeus and Deloitte joint venture is also developing services in other areas, such as education, skills and training, and health and wellbeing.

The joint venture combines Ingeus’ strong track record of delivering high-quality employability services with Deloitte’s expertise and capability in public service delivery, particularly with regard to supply chain management and large-scale programme implementation.

Solomon Hughes continues,

eloitte helps to run Iain Duncan Smith’s programme for the unemployed in partnership with an Australian company, trading as Ingeus.

Its Work Programme contracts are worth a staggering £773 million.

When the first Work Programme performance figures were published last November, every one of Deloitte’s benefit-busting contracts failed to meet “minimum performance levels.”

It couldn’t get 5 per cent of its unemployed clients into work.

The Department for Work and Pensions estimated that 5 per cent would find work without their help, so Deloitte’s Ingeus were literally worse than nothing.

This is no surprise. Deloitte’s Ingeus also got loads of work on benefit-busting contracts from the last Labour government.

They were inspected by Ofsted, which found “inadequate” outcomes in five out of six schemes.

Ofsted’s description of the schemes sounds a little like Dean’s description of the PPI sweatshop.

Ofsted said: “The delivery of information is over-reliant on trainer-led presentations and is often uninspiring.”

The jobless had “insufficient access to computers, which they regularly require for jobsearch activities. They often have to wait for long periods to access them.”

Staff were especially bad at helping unemployed folk with health problems.

Deloitte’s benefit-busters have responded to its Work Programme failure by punishing the unemployed. It has high rates of “sanctioning” – that is, it keeps telling the DWP to stop the benefits of claimants on its scheme.

So money flows from the taxpayer to Deloitte via Ingeus without ever helping the unemployed, who often lose benefits in the process.

Deloitte’s reliance on taxpayer cash is especially galling as it advises big corporations on how to avoid tax.

 So how does Deloitte, a firm that seems to twist the rules it is supposed to uphold, thrive?

The answer is the same as for all the Unemployment Business.

In part it’s because it likes to give money to influential people. To widespread disgust, it gave former Revenue and Customs boss Dave Hartnett a job as an adviser.


Deloitte likes boasting about capturing politicians and officials. In 2009 it announced “the appointment of Lord Warner as a strategic adviser to its public-sector practice,” with particular focus on “health and social care.”

Norman Warner was a Labour health minister. Deloitte said: “Lord Warner’s wealth of experience in formulating and delivering successful health and social care policies will be invaluable to our clients.”

Under Warner, the Labour government mortgaged many hospitals under PFI schemes. This was disastrous for the NHS, but made millions for accountants like Deloitte.

Deloitte boasted that hiring Warner “follows a series of high-profile business appointments.”

They included hiring Nick Prior, the head of the Ministry of Defence private finance unit, where he too organised many accountant-enriching but poorly performing PFI contracts.

Deloitte also made friends by giving the Conservatives around £430,000 worth of staff help since 2009. This included a member of staff in Chris Grayling’s office when he helped to draw up the plans for the Work Programme.

You get the message…


Written by Andrew Coates

June 14, 2013 at 3:13 pm

24 Responses

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  1. I can also remember when Deloitte were going to take over other parts of the DWP – what happened to that?

    Andrew Coates

    June 14, 2013 at 3:39 pm

    • Deloitte is an anagram of TOILETED Read into that what you will

      Mr Middlesex

      June 15, 2013 at 8:41 am

  2. Is it just me, or does anyone else think Deloitte sounds like toilet paper? And should they make it? ‘Because it takes a real arsehole to understand this industry’.

    something survived...

    June 14, 2013 at 5:33 pm

    • See Above Post


      June 15, 2013 at 9:22 am

    • It’s full name is Deloitte Touche Tohmatsu which is surely a give away.

      Andrew Coates

      June 15, 2013 at 10:17 am

  3. I was made redundant by HMV (via Deloitte) in March. The day the store closed no-one was given a redundancy pack (without which I was told I couldn’t start a Job Seekers Allowance claim). It was a week before it arrived in the post and when I tried to back-date my JSA claim (so it started from the date I was laid off) I was told that claims start from the day they’re handed in and only back-dated in exceptional circumstances. I explained that the sole reason I hadn’t claimed earlier was because I wasn’t given the forms but apparently that wasn’t exceptional enough. So Deloitte have cost everyone it laid off in my store AT LEAST one week of JSA for a start. In addition, they told the Insolvency Service that everyone was given one weeks notice before redundancy when none was given. I saw that my compensation for notice was a week shy and after haggling got it corrected (they looked into it and found that no notice had been given at all). They corrected mine but everyone else I’ve spoke to had their money paid incorrectly and are now fighting to get it fixed (incidentally, when I first raised it with them the lady from Deloitte said “Oh, so you worked at “X” store? Someone else has already complained about this…). When they corrected mine (and the person’s who complained before me) why didn’t they correct everyone else’s (those laid off from the same store)? Added to the (at least) one week’s JSA they cost everyone, this means they saved the govt 2 weeks money per person laid off in my store – about 13 people.
    I have had the misfortune to have been made redundant a fair few times now and all I saw from Deloitte was them dodging questions and shirking their responsibilities. Anyone who has them coming into their company needs to keep one eye on everything they’re entitled to because – from what I’ve seen – Deloitte couldn’t care less.

    Jim Parker

    June 14, 2013 at 5:40 pm

    • Jim Parker:

      I would suggest you have been lied to by your JCP office or adviser, your JSA claim can be backdated to the day after your last day of employment – even if that falls on a weekend or bank holiday.

      I would go to your local JCP and ask to see a floor manager – they will give you the true story.

      Obi Wan Kenobi

      June 14, 2013 at 7:43 pm

  4. Oh yes let’s all rant on the web but what I want to no is what the fec can any one do about it these tossers are in all the positions of power and ifluance so as to rob the masses no jail for them just a good package .with a real good pension .ah well same ha no morals


    June 14, 2013 at 6:47 pm

  5. List of British organisations who have participated in workfare programmes.


    Obi Wan Kenobi

    June 15, 2013 at 4:56 pm

  6. Two more should be on that list, Pertemps and Remploy. They’re all poverty pimps – bastards!

    A. Ellis

    June 17, 2013 at 2:38 pm

    • This is important, from the Void,

      “A recent response to a Freedom of Information request reveals the first clear details of what will be expected of claimants when Universal Credit is launched.

      The new benefit, which will be rolled out nationally from October, will replace all unemployment and sickness/disability benefits along with housing benefits and working tax credits. All claimants who are unemployed or working part time will be expected to sign a ‘Claimant Commitment’ detailing how they will try to find a job or ‘more or better paid work’ if already employed.

      Those who do not have a significant health problems will be mandated – under threat of sanction – to take part in Work Related Activity (meaning work, workfare, jobsearch or training) for 35 hours a week. Single parents with children between the ages of 5 and 13 will usually be required to spend 24 hours a week looking for work. Even those with serious disabilities or health conditions, currently in the Work Related Activity Group and claiming ESA, will have some form of mandated jobsearch.

      Much of this activity will be centred around Universal Jobmatch, the DWP run website which is littered with spam, scam and spoof vacancies and could even place vulnerable jobseeker’s at serious risk of harm. At present there is still no requirement to tick the box giving the Jobcentre access to your Universal Jobmatch account.”

      More: http://johnnyvoid.wordpress.com/2013/06/17/details-of-claimants-commitments-emerge/

      Andrew Coates

      June 17, 2013 at 3:11 pm

  7. Slightly off topic…

    If you can still find a library which hasn’t been closed down, or if you can manage to access a computer in those remaining libraries which have regular “computer classes” taking them over for several days each week, then have a read at the following report.

    That’s all that’s needed now – charging the penniless to use a computer to seek jobs which don’t even exist. How much longer can this madness continue:



    June 18, 2013 at 10:37 am

    • The Crap Has Already Started. In Ipswich library in Northgate Street a majority of the computers are on the ground floor. These limit you to HALF AN HOUR then a 15 minute break. The ones on the top floor are For 1 Hour. You can of course pay £1 to have an extra HALF HOUR should you use up your ALLOTTED two hours a day free use.


      • Forward it to the IDS at the DWP as well and tell him it’s impossible to do 35 hours jobsearch every week due to restrictions on computers at libraries.

        Then tell him he is an Asshole!

        Obi Wan Kenobi

        June 18, 2013 at 4:48 pm

  8. “A situation which is now out of control”


    “Before you dismiss the possibility of a 90% drop in the stock market as unrealistic, consider Wiedemer’s credentials.”



    June 19, 2013 at 1:50 am

  9. ALLEGEDLY ALLEGEDLY It’s one of his minions that reads his mail 1st. Maybe Allegedly it’s them that decide policy for him. {civil servants advisors et-al allegedly} No one person could even dream up the crap we get fed

    Big Ears

    June 19, 2013 at 7:44 am

  10. Annos

    June 19, 2013 at 10:14 am

  11. Copied this from another forum.

    “HM Government e-petition
    Save UK Justice

    Responsible department: Ministry of Justice

    The MOJ should not proceed with their plans to reduce access to justice by depriving citizens of legal aid or the right to representation by the Solicitor of their choice.


    Another seven thousand signatures will force a parliamentary debate.”


    June 19, 2013 at 1:03 pm

  12. Wind-up or real, you decide!

    Obi Wan Kenobi

    June 19, 2013 at 5:34 pm

  13. the work programme has fallen onto more controversy.its not just esa its jobseekers that are being pushed to one side,it has to be asked why did job centre plus continue to refer people to this scheme when it was clearly unsuitable.

    “we need greater use of skills and health budgets.” no doubt they would and grab all they can,sending people who have health problems into a hoity toity environment with staff who have no understanding,couldn’t care less and treat people less then is clearly wrong.



    June 19, 2013 at 9:37 pm

  14. Anti-Workfare protesr stickers templates – free to download and stick on firms windows who use Workfare free labour.

    Anti-workfare protest stickers template 2013

    Obi Wan Kenobi

    June 20, 2013 at 2:22 pm

  15. BBC News Warning over Work Programme costs.

    Published on 20 Jun 2013

    Providers of the government’s flagship Work Programme have warned ministers that the costs of helping sick and disabled jobseekers to find jobs can not be met under the scheme.

    Obi Wan Kenobi

    June 20, 2013 at 3:39 pm

    • Obi, did you read my post today on “Work Programme Leavers Face More Misery”?


      June 20, 2013 at 3:47 pm

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