Ipswich Unemployed Action.

Campaigning for Unemployed Rights.

Universal Jobmatch: Bad for Employers too!

with 20 comments

So, you are a registered employer from the previous directgov job system and have submitted a recent job vacancy through EDon (Employers’ Direct online)… your job advert then gets migrated across to the new Universal Jobmatch system… we notice errors…

  • Universal Jobmatch now displays your company telephone number (without the first zero I must add). The reason you never disclosed this number you gave to Jobcentre Plus to register is it can result in non-stop phone calls… which for a small employer with one line that can only take one simultaneous call… is a big problem
  • Now displays “0.01 – 0.01 per month” under Salary… 1p per month… really? (I suppose that is still one shiny British penny than a lot of (workfare) offerings these days.)

So… what you can think of a quick call to the 0845 number to put right becomes a nightmare…

After waiting 15 minutes in the queue (not much different to the on hold notices at the jobseeker lines… despite employer services – I must add that they are still advertising http://www.direct.gov.uk on their phone systems) I then come to some big hurdles.

In this order of presence… (Please Note: I do not want to add a new vacancy… just want to get the phone number removed and the salary inaccuracies removed also)

  1. As an employer I had no right to withhold my company phone number. I then had to explain that customers cannot get through on the phone line as it wont stop ringing and that I couldn’t run my business having to keep answering the phone. Answer “Oh ok…”. When asked for them to remove it…
  2. I will need to register for Universal Jobmatch (as an employer through a Business Link subdomain) and accept the Terms and Conditions. Wait a moment… I had to tell the woman on the phone, I had absolutely no intention of registering for this new system and it relates to a job advertised through EDon (for the 8th time!) Answer “Oh ok…”.
  3. Requests my Government Gateway ID which I didn’t have to hand. I asked if my postcode and company name would suffice. Sends me an invite for Universal Jobmatch to accept the Terms and Conditions… Ironically, I never received the email!
  4. Sorry the system doesn’t recognise your postcode“. You got to be joking me?!
  5. “What town are you in?” Answer: Ipswich. “Where is that?” (You got to be joking me?! Seriously?) Answer: “Its the county town of Suffolk“. (*Another computer says no moment*) Answer: “It’s in East Anglia“. (Giving instructions adequate for them to draw a rather precise map…) After a few minutes longer she responded… “Anglia? East Anglia… Oh, its under Anglia” (None of the other regions on the drop down related to anything like Anglia). To this day I have no idea how its event relevant to the post code!
  6. After apologises about the new system and not knowing how to work it (fair enough, I didn’t expect any less) apparently the job vacancy details were changed… I thanked her for her time. 

As of 9.50pm the job advertisement hasn’t changed at all. What a waste of time. its of some irony how Jobcentre Plus treats both jobseekers and employers like shit.




Written by Universal Jobmatch

November 20, 2012 at 9:56 pm

20 Responses

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  1. If most employers have as much trouble as this, they just won’t bother advertising jobs through UJM – as it seems very difficult and flawed to use for employers and jobseekers alike.

    It will crash and burn hopefully.

    Obi Wan Kenobi

    November 21, 2012 at 11:11 am

  2. We have stopped displaying salaries, we now state: Wage Min: £0.00 Great British Pounds, Wage Max: £0.00 Great British Pounds.


    November 21, 2012 at 12:31 pm

    • If their not displaying salaries or wages, how are you supposed to know how much you will be paid for any advertised job? That’s definately unlawful and illegal.

      Obi Wan Kenobi

      November 21, 2012 at 12:46 pm

    • It probably leaves room for these “vacancies” to become workfare/apprenticeship provision. “We never said you’d get minimum wage! Get back to work or be sanctioned!” B**tards…


      November 21, 2012 at 6:13 pm

  3. They must be aware that people are forced to make so many applications, many not serious at all, and a waste of their time.


    November 21, 2012 at 12:39 pm

  4. Indeed, but it hasn’t stopped the likes of the CBI calling for ever more “cracking down on the scroungers”, has it?


    November 21, 2012 at 7:03 pm

  5. when I tried to register 2 jobs online on Monday it didnt recognise my details, I called on Tuesday but gave up after 46 minutes waiting to speak to someone, today it took me 32 minutes, only to be told, everyone is expereincing problems, your account is locked, and we have no idea when technical support can unlock it – ok then can I give you the vacancies verbally and you can put them on the system, – no because your account is locked!!!!!! they should have messed with the orginal system

    Tina Hamilton

    November 21, 2012 at 7:16 pm

    • Yeah, Indeed. It seems they will no longer accept verbal requests by the telephone any more. The employer number had long hold queues. The system is in meltdown. I notice many “third party” listings (such as Monster) making a big proportion of the listings. Seems real employers (except the jobs added on through the old EDon system) cannot get round to posting vacancies.

      Universal Jobmatch

      November 21, 2012 at 8:37 pm

  6. I may be reading this wrong, but I think the DWP have backed down on Universal Jobmatch – If I’m correct I think we’ve won lads – give it a read.


    Requiring Jobcentre Plus customers to use the services

    10.7 When the Services are implemented, Jobcentre Plus customers (including potential jobseekers) will not be mandated to register and create a profile.
    Discussions are ongoing with the Authority and Ministers, and requiring customers to use the services may be introduced at a later date. The Contractor shall ensure the design of the Services is such that they are scalable in the event of such a change in policy.

    10.8 At implementation of the Services, Jobcentre Plus customers will be encouraged to use the Services, via their ongoing interactions with Jobcentre Plus staff.

    10.9 For the avoidance of a doubt, there no requirement to migrate any Jobcentre Plus customers information to the Services to create a profile/record.

    From: DWP TLMS Schedule 2.1, Authority (Universal Jobmatch) Requirements

    Obi Wan Kenobi

    November 21, 2012 at 7:32 pm

  7. Understand your frustration, are having the same problems, they hadn’t heard of Wells, Somerset, was asked “Which City is it near” “Have never heard of it”. It will not accept my password and cannot get through to a technical person to talk about the problem. Employers will start posting jobs elsewhere.


    November 23, 2012 at 1:09 pm

    • The Universal Jobmatch site is under attack – Anonymous are on its case 🙂


      November 23, 2012 at 2:55 pm


        IN THE MONEY

        January 23, 2013 at 5:10 pm

    • It was already happening. People simply cannot login – both employers and jobseekers.

      The employer phone number has a longer waiting time than the jobseeker one as of late.

      Universal Jobmatch

      November 23, 2012 at 5:43 pm

  8. I have just been reading that UJM has had a Wind-up job advert posted on it.

    Employer: Secret Intelligence

    Position: Target Elimination Specialist

    Found this on http://technology.automated.it

    Obi Wan Kenobi

    November 23, 2012 at 7:02 pm

    • There has been many… not sure its a PR stunt all the fact they been accepting all job adverts without checking.There was one for an Government Assassin. Got removed after a day.

      Universal Jobmatch

      November 24, 2012 at 10:03 am

      • A day when there were 100,000 applications no doubt.

        Andrew Coates

        November 24, 2012 at 12:35 pm

  9. Universal Jobmatch is NOT compulsory and any Jobcentre staff that pretend it is could be guilty of “official misdirection”:



    December 4, 2012 at 2:31 pm

  10. The system is awful ! I am still unable to advertise my jobs !
    There is an unemployment Crisis happening and I CANT ADVERTISE VACANT POSITIONS !
    Worse still, MONSTER, who pay a fraction of their tax bill – have charged £20MILLION !!!!


    January 14, 2013 at 3:02 pm

  11. absolutely shocking service, advertised a job on monday night at 5pm (after much confusion about not being able to use my email address as it was not unique?) told it would be live within 24 hrs. checked wed at 12 30pm still not on, phoned up jobmatch they said it was online, i asked them to put the job ref number in and see if they could find it, they could not find it. they had reposted a old job of two weeks earlier which was already filled so i had to readvertise the job which they said will take another 24 hrs to go live, i need staff for friday night . what a absolute shambles, how many out of work!

    jeff moutter

    January 23, 2013 at 12:53 pm

  12. It a dreadful system that needs improving making recruiting hard work as job seekers are told to apply for any vacancy and as a result the wrong peolpe applying for jobs no matter how detailed the advert


    January 22, 2014 at 9:01 am

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