Ipswich Unemployed Action.

Campaigning for Unemployed Rights.

A4e Work Programme performance revealed

with 121 comments

Ipswich Unemployed Action can reveal A4e’s performance on the Work Programme.

Despite clear instructions not to reveal ANY information on the scheme, A4e decided to publish the statistics on its website. I assume they don’t understand the clear instruction of not to defraud the taxpayer either!


Written by Universal Jobmatch

March 1, 2012 at 3:25 pm

121 Responses

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  1. If accurate those figures are a complete and utter disaster for the odious turd Grayling. Worse than I think even the most ardent WP critics could have imagined.

    All 4 Emma

    March 1, 2012 at 3:44 pm

  2. Email this data to every journalist you can. This could be the final nail in the coffin of the WP.

    All 4 Emma

    March 1, 2012 at 3:49 pm

    • You might find it useful that the #1 ranked provider has only 5 referrals to their name whilst for example #2 has a 169. The scoring system seems to heavy on percentages than actual figures

      #1 = 5 referrals – 100% attachment rate – 40% Job Entry Rate (thats 2)
      #2 = 169 referrals – 86.4% attachment rate – 6% Job Entry Rate (poor figure but equates to about 9)

      Work Programme

      March 1, 2012 at 4:14 pm

    • Just to let people know as we speak this is being typed up to spreadsheet format meaning:-

      1) You will be able to download and sort the figures etc.


      2) We will be able to upload it in text form (rather than download only, or image by Left Foot Forward)

      Work Programme

      March 5, 2012 at 1:53 pm

  3. Its recommended you download a copy for safe keeping before viewing.

    The data isn’t broken down too bad so its quite useful.

    Work Programme

    March 1, 2012 at 4:07 pm

  4. Hi everyone,

    I have just received a letter from the Jobcentre asking me to attend an ‘office’ interview in 2 weeks time because “a query has arisen on my claim”. It further says they can suspend the payment of my paltry “benefits” if there is a doubt. This letter has me a bit worried because I cannot think why a doubt on my claim should exist. They are asking me to go into the office with my passport and 12 months bank statements FOR ALL ACCOUNTS HELD. I am a poor guy. Why are they intimidating and terrorising me like this? Why aren’t they asking Emma Harrison to come into the office after paying herself £8.1 million from taxpayers money?

    Nalik / Junis

    March 1, 2012 at 6:38 pm

    • Funny how everyone who is actively protesting or posting unfavourable comments about the DWP/providers are receiving these threatening letters? Co-incidence?

      Stasi State

      March 1, 2012 at 7:06 pm

      • The NHS and Welfare Reforms alone, without workfare considered will cause a second lot of riots in our cities.

        I am not looking forward to it.

        But maybe next time on a scale like the poll tax riots, could end up removing the Government. Sadly means London 2012 will be a disaster, but I gave up caring after they spent so much money on the crappiest logo ever!!! Money aside, its dreadful. Pay 10 times as much for a decent one would be fine LOL

        People even donated their time in a competition for FREE to design a better logo, had many good entries, several were brilliant… all they wanted was name attribution and all would have been great 🙂 But no…

        Work Programme

        March 1, 2012 at 7:26 pm

    • How silly, how many benefit claimants will keep 12 months of bank statements?! Its unheard of. Even if you do retain them the chances of misplacing them is rather high. This said many banks have online statements and do not send a paper statement any more. This now assumes you have a printer… you cannot just pop down your local library or internet cafe to sign into internet banking to print off all your statements!!

      Is it an interview under caution?

      This sort of activity will be on the rise – DWP have ordered this “routine check” in the last month or so. Before that jobcentres are becoming more strict on evidence provided. Where a jobseeker is used to verbal evidence they now insist in written evidence… that is all fair enough, but you cannot expect after say 6 months of being asked verbally for evidence (even if you had a written log) to be requested for written evidence only to be given a formal warning where next time you will be sanctioned!

      My advice is take your anger out on the state by peacefully protesting against workfare and welfare reforms in NUMBERS… do the damage you can without allowing someone to steal your money.

      Emma Harrison CBE? Well… the Government looks after the rich. Did you know rich people can get tax breaks from investing in “risky” (i.e. any venture where funding cant be got from a bank) businesses?? Let me see do I pay part of my taxes (say £50,000) to the state without control or ownership… or invest it into a business where I could get a ZERO return (like taxes) if unlucky or take a LARGE stake in some small business which could get a return of several MILLION??

      Work Programme

      March 1, 2012 at 7:20 pm

    • Not knowing exactly what the letter says it’s a little difficult to advise. This does sound a bit like an ‘interview under caution’ letter.
      Mind you, does it state such on the letter? Or do they call you in and then caution you at the JC? Who does the caution? Does an employment officer or JC manager have the ‘power’ to issue one? Dunno, just typing thoughts!

      I’m pretty sure that if this is the case you are entitled to have someone present. Whoever, a family member, friend etc. Daresay even a lawyer if you have one to hand! Although they should act as a witness to the event and not participate in the interview.

      If you are innocent then try not to worry. Though that’s easier said than done.
      Only answer questions that are relevant to what they are investigating. They may well take this opportunity to ask you whatever they feel like.

      And only supply the bare minimum of paperwork. If you don’t have 17 bank accounts then you cannot take any statements in now, can you?
      Do not get nervous and start talking too much. Keep it slow, give yourself time to think. Stay cool.
      This isn’t currently a police matter, just an intimidating interview in a jobcentre. Probably will be recorded, maybe you should record it yourself, for your own records. Maybe concealed, they may not want you to record.
      You should be entitled to a copy of the interview if recorded, A transcript of it at least.

      Have you been late or missed any appointments recently?

      Are you on the work programme? Have you been giving them any problems? Have they been giving you any problems?

      Just stay cool, think before you speak and don’t let them bully you. You do not have to stay and be interviewed if it gets nasty. You can leave at any time, but this could affect your benefits,
      But again, if you are not defrauding them then you have nothing to fear.
      If it were me and I was innocent (I am) I would be subtly and politely taking the absolute piss. But that’s just me. I laugh at the idiots. Though always nice to them if they are nice to me!

      Regarding savings I believe you are allowed to have up to 6 grand before it affects your entitlement to JSA. Though I’m not 100% sure. Thought it worth a mention and maybe you could check it out. Though if you have nothing like that then it wont be an issue. Just some thoughts.

      Best of luck mate.

      Mr No

      March 1, 2012 at 8:56 pm

      • Thanks for your reply. On my letter it does not say ‘under caution’ anywhere. The letter I have received from them has the following things written on it:

        – Jobcentre Plus Customer Compliance
        – Invitation to office interview
        – We need to see you in order to discuss the benefit we are currently paying you because a query has arisen on your claim. We need to ensure your payments are correct and it is essential that you attend this interview to discuss the matter
        – Things I need to see: Proof of identification, such as: Driving license, utility bill, rent agreement, etc bearing your name and address
        – We also need to see: 1) All your passports 2) 12 months of bank statements for all accounts held

        Nalik / Junis

        March 1, 2012 at 9:48 pm

      • We need to ensure your payments are correct and it is essential that you attend this interview to discuss the matter

        I would be cheeky… write back with the following…

        I can confirm that my payments appear to be correct.

        I am unable to make the date and time of your proposed meeting. If you would like to reschedule and disclose further details of why you are sending this letter I can be of more help.

        Feel free to refer the case to the police if you feel there has been any element of criminal wrong-doing, otherwise leave me alone. I have never had any problem with my claim and there is no reason why there should be now.

        I will not hesitate to pursue action against you for harassment under criminal law if making unfounded vexatious accusations for the purpose of bullying and causing anxiety.

        Dumb ******* a driving licence and passport?! Either are valid as photo ID. I assume they might think you left the country? Perhaps bank statements to see transaction for tickets etc?

        Work Programme

        March 2, 2012 at 12:58 pm

  5. my uncle had the same letter yesterday and has to go on Tuesday next week

    super ted

    March 1, 2012 at 6:59 pm

    • Something odd going on, wouldn’t you say so, Ted. Definitely needs investigating!

      Stasi State

      March 1, 2012 at 7:10 pm

      • just checked his letter and its just the normal stuff he has to take in.

        now thing is this letter is addressed to my mum and him as she has power of attorney over him and his benefit paid in to her account.

        aint got a clue what the jcp is going to say on that one don’t think they will either. lol

        super ted

        March 1, 2012 at 8:52 pm

    • Have saved everything for investigation

      All 4 Emma

      March 1, 2012 at 8:42 pm

      • Brilliant! How about posting to a file sharing site (like4shared.com) so we have preserved publicly for posterity? Asuuming this isn’t illegal?


        March 1, 2012 at 9:48 pm

  6. From 20362 referrals only 1.9% outcome rate / 8.9% Job Entry Rate…

    20,362 total
    386 for outcomes
    1,812 got a job of some description (sustainability/length unknown – 1 day/week?)

    What is the contractual figure for work programme? 40%?

    http://www.mya4e.com/2012/02/21/a4e-today-clarified-its-track-record-following-recent-criticisms-in-the-media/ :-

    We fully anticipate meeting the minimum performance levels set by DWP on Work Programme.

    hahahahahahahaaaaaaaaaaaaaaaaaaa good luck with that! On par with Pathways to Work figure of 9%

    Although it could be nearer 2% (as at current) the outcomes could grow to 9%.

    Work Programme

    March 1, 2012 at 8:39 pm

    • Say the 386 figure is for 6 months.

      Lets be kind to double it to make it for a year (I am sure performance wont be so linear, likely to deteriorate)… I make that 772.

      We will be kind and disregard the fact it is a leap year. makes around 2.11 … lets say 2… 2 jobs per calendar day or simply a person in a job every 12 hours.

      So where is the assumption of one every 7 minutes or one every 10 minutes come from? A4e has international operations, however, the few number, and in some cases rather small contracts, isn’t going to change the one job per 12 hours figure into one every 7 minutes!

      Of course, we cannot prove this because statistics isn’t held available for overseas… I am sure they are internally with A4e, but they aren’t published (or as far as we are aware)

      I make the every 7 minutes figure (I am terrible at maths, bare with me) around 205 per day. (772: if you missed it is our doubled figure… to account for a year) Do A4e only operate for 4 days a year?

      You would have thought someone wouldn’t just take their word for it especially after very poor performance in their history.

      Work Programme

      March 2, 2012 at 9:42 am

      • The “one job every 7 minutes” crap was trotted out yesterday on my mandatory Neuro Linguistic Progrmming “course”. I attempted to challenge it by saying “allegedly” but was overidden by the other participants and ignored by the presenter (probably got myself a reputation as a troublemaker by then!).
        It’s amazing how the Goebbels technique still seems to work – tell a whopper and keep telling it and people believe you. The statement was even scrolling on the monitor in reception! Wonder if it’s still there today?


        March 2, 2012 at 10:11 am

      • “If you tell a lie big enough and keep repeating it, people will eventually come to believe it. The lie can be maintained only for such time as the State can shield the people from the political, economic and/or military consequences of the lie. It thus becomes vitally important for the State to use all of its powers to repress dissent, for the truth is the mortal enemy of the lie, and thus by extension, the truth is the greatest enemy of the State.”

        “Make the lie big, make it simple, keep saying it, and eventually they will believe it”

        – Joseph Goebbels

        Joseph Goebbels

        March 2, 2012 at 10:23 am

  7. It ain’t gonna get any prettier!!!!!!!!!!!!!!!!!!!!!!
    good work boys!

    Green Garland

    March 1, 2012 at 8:52 pm

    • The ironic thing (excuse me I am not a mathematician, accountant, rock scientist etc.) is their so-called “specialists” group looks to have done worse than the rest – from a quick glance anyway.

      Work Programme

      March 1, 2012 at 8:58 pm

  8. http://www.mya4e.com/wp-content/uploads/2011/



    PS. These are also crawled by Google so I am assuming that they are in the public domain………..

    They are not password protected and on the web for anyone to view

    Green Garland

    March 1, 2012 at 8:57 pm

    • Yes, indeed… some people have suggested the document above was “leaked” but I came across it in Google.

      In addition to not being restricted, password protected and on the web, its hosted on a wordpress blog which powers their site. If it was intended to be confidential etc. you wouldn’t upload it to a blog, a blog which is your main point of contact with the public.

      Work Programme

      March 1, 2012 at 9:01 pm

    • I came across the Work Programme memo telling providers to ignore (and how to deal with) the refusal letters, LOL!

      Also found a document with a spoof company. “£galore” (pound galore), email address of a adult/porn site domain, telephone number which turns out to be a solicitor…

      On further investigation it appears to be an example, as suggested in their manual. Although the example isn’t clearly an example, its a first row of an relatively important document. Seems a bit dodgy (but isn’t everything with A4e?)

      Work Programme

      March 1, 2012 at 9:07 pm

      • We really, really need to preserve ll this stuff in a way that makes it available to all of us that may need to use it in the future – it’s dynamite!


        March 1, 2012 at 10:00 pm

    • Sanction parts is interesting… SU73 about DWP rejecting sanction doubts because they aren’t proper (likely vexatious attacks – sanctions are automatically accepted if procedure has been followed – its not done on a case-by-case merit basis) and DNA’s (Did Not Attends) without letter of appointment etc.

      For sanctions you need evidence to get them awarded, without even the bastards at DWP will reject them as incomplete.

      Work Programme

      March 1, 2012 at 9:14 pm

  9. Start tweeting the work programme performance stats using the question time hashtag, never know it may get mentioned.

    All 4 Emma

    March 1, 2012 at 9:13 pm

  10. It seems the sanctioning memos encourage the use of sanctions as soon as possible!

    Not something I expect the ‘inspirational’ lady would have approved of?

    Green Garland

    March 1, 2012 at 9:14 pm



    Green Garland

    March 1, 2012 at 9:15 pm

  12. Lots of stuff in here, all the various letters they send too.


    All 4 Emma

    March 1, 2012 at 9:20 pm

  13. Check this out… excuse the shouting/caps


    The laptop scenario (unencrypted, taken home etc.) isn’t a one off. I might report this to the ICO. The only step they have taken is stick a prefix of “PRIVATE” in some filenames. I bet the DWP are pissed that they published stats… maybe they will consider contract termination?


    This wont be enough alone, but A4e have a case of numerous negative points made about them right now. This wont help their case at all, they are literally clinging hold of their contracts as we speak.

    Work Programme

    March 1, 2012 at 9:21 pm


    they sell it for more cash for Emma to spend!

    super ted

    March 1, 2012 at 9:27 pm

  15. Funny enough, another record broken!!

    your busiest day, March 1, 2012

    Work Programme

    March 1, 2012 at 9:27 pm

  16. Apologies if this is “off topic” but I have no idea how to start a new thread.
    A4greed have started mandating “customers” to courses on controversial (to say the least) Neuro Linguistic Programming (NLP) – of Derren Brown fame/notoriety.
    This thread gives a first hand account:


    March 1, 2012 at 9:32 pm

    • I see a few references to Neuro Linguistic Programming, including one describing it as hypnotism, which it isn’t.

      I refer you to the wikipedia entry on NLP, which will tell you that NLP is pseudoscientific bollocks that does not work and was rejected as hogwash years (decades) ago by the field of cognitive and behavioural research. A4E should be teaching it no more than they should be teaching astrology. Derren Brown is on record as saying NLP and hypnotism is only an aspect of his acts as part of the smokescreen btw and he is pretty open about the fact he does not really believe in this stuff.

      Fascinated by the info on WP performance from A4E which is remanrkably similar to that of the organisation I recently resigned from in total disgust. Looking forward to the official figures being released around October 2012 which I expect to meet howls of shock, bisbelief and rage from all those thinking these programmes actually work or are in any way value for money. They may as well be paying jobseekers the money directly.


      March 17, 2012 at 7:29 pm


    On a serious note, running an enterprise under a poorly configured WordPress site is tantamount to negligence.

    Unheard of, and I have considerable experience of such matters.

    Some Hobbyists secure systems much better than A4e have – it’s a disgrace.

    Would you trust A4e with your personal information?


    Green Garland

    March 1, 2012 at 9:33 pm

    • Its a pretty simple fix, assuming they are on linux/apache create/modify .htaccess to contain

      Options -Indexes

      other systems have similar alternatives.

      It is completely disgraceful – yes they are cowboys. it really isn’t about money or difficulty – its about the fact they do not care about the information. Most people would simply not upload anything if they didn’t know how to protect it… A4e decides what the heck, lets do it anyway…

      (Did they turn over £200,000 this year?)

      Work Programme

      March 1, 2012 at 9:43 pm

      • They are running under Linux/Unix:

        Apache/2.2.16 (Unix) mod_ssl/2.2.16 OpenSSL/0.9.8e-fips-rhel5 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/ Server at http://www.mya4e.com Port 80

        they could have used .htaccess or simply placed the directives in httpd.conf, my god, even a 1st year intern knows that!


        Green Garland

        March 1, 2012 at 9:47 pm

      • Yep – and “Google is your friend” (as we found out to get this data). Even someone completely clueless can find tutorials online for most of this stuff.

        It tiggles me that they have Frontpage installed. Seems an “off the shelf” solution rather than a bespoke solution as you would expect for any business with a turnover of £100k or more!

        Work Programme

        March 1, 2012 at 9:51 pm

      • Just noticed they run RHEL5 (Redhat)
        So do I… on many sites.. with many applications

        If they are running RHEL they are likely to have a service contract which does include security patches to the core services.

        However unless they pay (and we know that A4e hate parting with money) they will not get any Security advice.

        It’s moot anyhow as WordPress is a 3rd Party layered product.

        I say again – COWBOYS

        This is a serious data security breach – no customer details – but it could have been…..

        Green Garland

        March 1, 2012 at 10:08 pm

      • Simple coding – no attempt to suppress error messages at all.

        Warning: file_get_contents(http://api.twitter.com/1/statuses/user_timeline.json?screen_name=emmachat&count=5) [function.file-get-contents]: failed to open stream: HTTP request failed! HTTP/1.0 401 Unauthorized in /home/mya4ecom/public_html/wp-content/themes/a4e/twitter.php on line 18

        Work Programme

        March 1, 2012 at 10:55 pm

      • A4e.co.uk & mya4e.com

        ns0.bt.net Sandridge, B9, GB
        ns1.bt.net Sandridge, B9, GB
        ns2.bt.net Sandridge, B9, GB

        forum.mya4e.com A 4 hours (Sheffield, L9, GB)
        mya4e.com A 4 hours (Gainsborough, H7, GB)
        mya4e.com MX 4 hours 30 fwd2.hosts.co.uk
        mya4e.com MX 4 hours 30 fwd0.hosts.co.uk
        mya4e.com MX 4 hours 30 fwd1.hosts.co.uk
        mya4e.com NS 1 day ns0.bt.net
        mya4e.com NS 1 day ns2.bt.net
        mya4e.com NS 1 day ns1.bt.net
        mya4e.com SOA 4 hours ns0.bt.net. hostmaster.bt.net. 2011111700 28800 7200 604800 14400
        http://www.mya4e.com A 4 hours (Gainsborough, H7, GB)

        a4e.co.uk A 4 hours (Croydon, C8, GB)
        a4e.co.uk MX 4 hours 20 relay1.bt.net
        a4e.co.uk MX 4 hours 20 relay2.bt.net
        a4e.co.uk MX 4 hours 10 exchange.a4e.co.uk
        a4e.co.uk MX 4 hours 20 relay3.bt.net
        a4e.co.uk NS 1 day ns1.bt.net
        a4e.co.uk NS 1 day ns0.bt.net
        a4e.co.uk NS 1 day ns2.bt.net
        a4e.co.uk SOA 1 day ns0.bt.net. hostmaster.bt.net. 2002091999 28800 7200 604800 86400
        exchange.a4e.co.uk A 4 hours (Sheffield, L9, GB)
        mail.a4e.co.uk A 4 hours (Sheffield, L9, GB)
        test.a4e.co.uk A 4 hours (Sheffield, L9, GB)
        http://www.a4e.co.uk A 4 hours (Croydon, C8, GB)

        Work Programme

        March 1, 2012 at 11:08 pm

      • You can probably still access the site with the IP if you edit your host file LOL

        Work Programme

        March 2, 2012 at 5:38 pm

    • Would you trust A4e with your personal information?

      i would not even piss in the same building them cos they take that too.

      super ted

      March 1, 2012 at 9:46 pm

  18. haha

    wp as mum has power of attorney over my uncle what can the jcp do as my mum has to sign all paper work for him.

    he gets is so guessing they want him of it and on esa.

    or are they going to make my mum sign on every two weeks then after a year mandate her to the wp when she has a full time job?

    super ted

    March 1, 2012 at 9:36 pm

    • Notice they call everything “sales” – do they get paid from the companies they send workfare slaves to?

      Work Programme

      March 1, 2012 at 9:46 pm

      • I have tried to call you a number of times but we have been unable to speak.

        Hahahaha perhaps because the company contacts are avoiding A4e, especially pertinent now!

        Green Garland

        March 1, 2012 at 9:49 pm

      • “As discussed I have attached the CV’s of two customers I think would benefit from the opportunity to work within your organisation.”
        Evidence of CVs being pimped out.


        March 1, 2012 at 10:21 pm

  19. Those are some seriously awful statistics. Glad Emma earned her £8 million bonus.


    March 1, 2012 at 10:07 pm

  20. How are these figures going to be ‘spun’?

    Even an Economist with a Statistics Ph.D. might find it challenging.

    I really do hope the security breach AND the figures are given wide coverage.

    Green Garland

    March 1, 2012 at 10:09 pm

    • If Chris Grayling is a corrupt bastard… he will claim someone:

      1) hacked into A4e’s website*


      2) changed the figures

      * just like someone who spoofed his email address whilst he claimed his email was hacked

      Work Programme

      March 1, 2012 at 10:32 pm

  21. All 4 Emma

    March 1, 2012 at 10:51 pm

    • exercise 8

      i think id put im going to shoot my self in the face you sap

      super ted

      March 1, 2012 at 11:16 pm

    • Sell!, Sell! Sell!


      March 1, 2012 at 11:24 pm

  22. I will be uploading the entire contents of the /uploads directory from A4E’s site on zip format. This will be an archive of *everything* for people to pick over at the leisure.

    All 4 Emma

    March 1, 2012 at 11:27 pm

  23. Is it just me or has all that vanished from the website already?


    March 1, 2012 at 11:27 pm

  24. Not only is it still available, they seem quite oblivious to its publication.

    Given the perilous situation they are on, I would have somebody watching blogs 24/7.

    It’s quite disappointing really if not entirely unsurprising.

    Hint for the webmaster: I would have blocked crawlers from the non-standard directories through robots.txt, again 1st year intern stuff. This does mean that all content is cached in google even if you do take it down.

    Green Garland

    March 1, 2012 at 11:56 pm

  25. A4e Panics (12 hits and counting)


    Jumbled code is BASE64 encoded for “https://intensiveactivity.wordpress.com/2012/03/01/a4e-work-programme-performance-revealed/”

    Work Programme

    March 2, 2012 at 12:00 am

  26. Now I see, bluecoat are a online security outfit…lol. Horse bolted already boys.

    All 4 Emma

    March 2, 2012 at 12:06 am

    • Would hate that A4e Emma Harrison CBE is up all night dealing with her failing business… or would I? lol

      Work Programme

      March 2, 2012 at 12:10 am

  27. Here is everything starting from the /uploads/ directory…


    The file is over 300MB and is in zip format. There are in addition to PDF files, DOC files and spreadsheets, a large number of image files. These may be interesting in terms of finding undeclared vested interests, or abuses of public positions for profit.

    All 4 Emma

    March 2, 2012 at 12:51 am

  28. Thanks to everyone involved in finding and posting.

    Surplus Labour

    March 2, 2012 at 1:30 am

  29. Looks like Emma Harrison has gone to ground. Her twitter account @emmachat has been deleted

    All 4 Emma

    March 2, 2012 at 3:59 am

    • Indeed. It would be appreciated if people can post links to any articles in the press made from such figures. Be interesting what they say about them!

      Work Programme

      March 2, 2012 at 9:18 am

  30. Yes, looks like “Emma Harrison (@emmachat). Friend, mum, entrepreneur, chairman a4e”, and also, lest we forget, “fragrant” and “inspirational” has left twitter.

    Surely this will disappoint all her “followers”?

    On another note, I discussed the WP with a friend last night who was completely unaware of the mandated aspect for over 25’s.

    When I described it they were horrified and gave completely sensible responses (Slavery, illogical, madness) that quite surprised me!

    They asked for a list of companies so they could boycott them.

    It surprised me that many people are completely unaware of what is going on around them and when you make them aware they really are disturbed.

    When I mentioned all the allegations surrounding A4e they stated it should be closed down immediately!

    Perhaps she should call IDS?

    Green Garland

    March 2, 2012 at 6:58 am

  31. 33 MP’s request Emma Harrison’s A4e is investigated for DWP on the basis of performance


    It will be tricky to try and justify the figures!!

    Work Programme

    March 2, 2012 at 9:20 am

  32. Watching A4e’s “historian” who sees this website as a competitor:

    A4e has published (not necessarily deliberately?) its performance data for the Work Programme so far. It’s broken down by “partner” and difficult to analyse, but seems to show that on outcomes – sustained jobs so far – one organisation leads the pack. It’s too early to make much of this. In the Autumn the DWP will have to publish figures across all the contracts. Remember that the plan was to penalise the worst-performing provider in each area, but I wouldn’t be surprised if that was dropped.
    Emma Harrison has disappeared from Twitter, but Mark Lovell is still there (although he hasn’t posted since 18 February).
    Has it been a flash in the pan? Probably.

    Where is the IUA credit? Hates mentioning our site for some reason.

    I wonder whether Watching A4e is A4e’s official press office, rather than any form of criticism. Watching A4e were first to point out that news reports were stopping (in fact, they were quite continuing or so Google Alerts for A4e suggests) – some reason keeps going on about it – and fails to mention the provider who “leads the pack” and percentages or figures for the data. Or an opinion on whether the performance data is good or bad: too early? in the morning or you mean wait until Autumn? Pathetic.

    Very posh, the mandatory link to the Financial Times website – although no one can read without membership…

    …but provides no link to the data for Watching A4e’s readers… or perhaps historian is analysing the figures for another post, who knows?

    Work Programme

    March 2, 2012 at 9:59 am

    • Us scruffy oiks from Ispwich seem to have got her goat, or am I misreading this?

      Andrew Coates

      March 2, 2012 at 10:14 am

  33. I will print out and use that list of compaines using workfair, – I will make up some a4 sized protesting printouts for every one of them and hand them out tommorow.

    I hope everyone will aviod shopping with these companies.

    This is so very disgusting and the companies who have ripped off people for free labour ‘Slavery’ need to pay !!!!

    Timothy Silversides

    March 2, 2012 at 1:24 pm

  34. Have just been discovered http://www.whichfranker.com/

    are involved in the slave, work for nothing work experience scheme with bully tactics.

    Marion hardy

    March 2, 2012 at 3:06 pm

  35. I wonder whether Watching A4e is A4e’s official press office.

    Same here, it seems to have gone remarkably neutral the last few days…

    I sent them a lot of stuff, much of the comments were ignored!

    Green Garland

    March 2, 2012 at 3:09 pm

    • I would even say its biased to A4e.

      Work Programme

      March 2, 2012 at 3:37 pm

      • yes, refusing to give figures, so plain to see.

        Also the emphasis on abandoning dear old emma (the sort of news that is old, but the new owners want to get across.. very much…)

        After all, when UK £400M+++ of contracts are at stake, what’s a couple of thou or so?

        Green Garland

        March 2, 2012 at 3:51 pm

    • I’ve sent them stuff that’s not been posted too. Won’t be sending any more.


      March 2, 2012 at 4:10 pm

      • Yes, I think about 5 people posted info about the performance data being leaked or published… none of them appeared although other comments were and a new post… censorship on watching a4e also.

        I think historian is worried about being sued LOL

        Work Programme

        March 2, 2012 at 4:43 pm

  36. You should be worried….

    20,362 referrals

    a4e data leak/stolen laptop lost 24,269 peoples personal information

    considering a4e’s website went down… is that a sign that peoples personal information were ALSO on the website? Although not publicly accessible… still obtainable if you know what you were doing?

    Work Programme

    March 2, 2012 at 4:41 pm

  37. Now call me a sad old pedant if you will but I decided to have a little read of some of the documents. I started with WPSOP9 Complaints and inappropriate behaviour (thought this would be well used and therefore more polished). I started (logically enough). with para 1.1. Now this is not a long para but contains the following schoolboy errors:
    WPSOP9 para 1.1:

    “This SOP outlines the processes to be undertaken if their a complaint regarding the Work programme and is a customer has unacceptable behaviour.”


    ““This process finishes when the customer service team.”.”

    Err not a complete sentence!


    “This deciding on the appropriate action process starts when the record the complaint on the present IT system BMC.”.”

    Think they must mean “they” rather than “the”


    “The ICE process finishes when mediation has been undertaken between the provider and the ICE, or the ICE has written their report their when the customer letter is received.”.”



    “The unacceptable behaviour process outlines the actions for the local office to take when a customer has unacceptable behaviour.”

    do they mean “when a customer behaves unacceptably” or when someone behaves unacceptably to a customer?

    This poor standard of written English makes the documents very hard to read. I recommend some basic literacy training.


    March 2, 2012 at 5:14 pm

    • I can’t make blooming head nor tail of those blooming documents, love.

      Brenda Barnstubble

      March 2, 2012 at 5:23 pm

    • (Haven’t spoken for a while WPN, I hope all is well with you. :))

      “It’s too early to make much of this.”

      What does she mean about that anyway? No it bloody isn’t.
      They might be only from a single provider but has anyone any indications of any better anywhere else?

      As for historian’s lack of proper acknowledgement, has any one politely pointed out the lack of a proper credit? It could be interesting.

      The idea that any individual would set up to counter anti opinion is sad. The idea that A4e would set it up themselves is hilarious. But not beyond belief.

      After all these people don’t get where they are by not using every tool at their disposal. Would be relatively cheap compare with advertising. And probably as ineffective.

      I have been barred since my feedback was not welcomed. 🙂 :-


      Surplus Labour

      March 3, 2012 at 12:02 am

      • Hi Surplus how are you doing mate?

        What historian means, I think, is although the figures are there in black and white (actually colour… its predominately RED) she needs it to be officially confirmed by A4e or DWP.

        I thought a few people might have queried whether it was a hoax which is why I linked to the original link (and some more links) … this has resulted in the A4e website being taken down for security reasons.

        I think there is better performing providers but contractually inadequate still. One of the reason the Government not only a) decided not to release statistics, but b) prohibited providers to do the same.

        Anything criticising her or her site rarely gets through. Everything must be moderated, on IUA most comments are automatically accepted (unless wordpress thinks its spam) but can be removed if offensive/racist.


        Most my comments never make it on there any more either.

        Watching A4e/historians problem is after the last time the HOST got threatened with legal action where they gave in to the pressure and took down her site… she is paranoid about being sued.

        Me on the other hand (like many others) aren’t looking to be sued; but know the law to a reasonable extent (others like me quite advanced considering I am not a lawyer) so as long as what is said is absolutely true, you publish it.

        Watching A4e is contacted a lot by the press etc. but those comments never are accepted either. I don’t know why historian is so paranoid and frightened. Without being too rude all Watching A4e is an alternative news site reporting on what others has already said!! She loves reporting Financial Times and various other sites that no one can access without a paid subscription. She hates promoting grass root groups, campaigns etc by website link and even naming them.

        I really don’t know why you would rely on her site for A4e news when there is Google, Bing, BBC, Guardian, Sky etc. Just like Indus Delta which has died – the old “rumours” from insiders no longer make it on Watching A4e. Its too over moderated.

        She used to link back to IUA… which soon got pulled. She still links to Jobcentre Plus’ website (in case no one realised that site died years ago) and correct me if I am wrong, she hasn’t exactly been on top of the recent fraud allegations etc.

        (This said her site is in a different timezone, so appears published earlier than reality)

        Work Programme

        March 3, 2012 at 9:02 am

  38. […] third sector providers on bad terms with prime contractors, to quit the scheme.  We wonder if the A4e performance statistics listing poor performing providers will force some into withdrawing from the scheme […]

  39. […] out her home for meetings – which might be money laundering and tax evasion. And as recently, publishing statistics against DWP’s wishes, and hundreds of other documents; some of which are entitled “PRIVATE” in the filename without […]

  40. http://www.mya4e.com is back up now. Has anything changed?

    Work Programme

    March 3, 2012 at 6:31 pm

    • a4e India don’t work.

      wonder how it works over there?

      get as many ppl as you can i a small room and bung in a few hand grenades and the ppl that have just been killed clam the job outcome on them.

      and then clam on the insurance for all the damage these ppl have caused.

      super ted

      March 3, 2012 at 7:51 pm

  41. Just spreading the word here, Tesco’s of Hatfield – Hertfordshire have got loads of slaves working there, According to my father who works there, theres at least 20 people working for free.

    The person who finds stuff out

    March 3, 2012 at 7:58 pm

    • Thanks for the heads up. Any idea what scheme they are on? Tesco claimed they would now pay them all

      Work Programme

      March 3, 2012 at 8:06 pm

  42. We understand what fraud is ,so how does one “de fraud” ?


    March 3, 2012 at 8:45 pm

  43. As a little thank you for such brilliant investigative blogging, I am nerdy enough to have worked out A4E’s overall performance rates were 8.06% !!

    8.06%!!! FFS it would be funny if it wasn’t so utterly appalling for so many vulnerable people who just want to work and earn a living wage.

    Feel free to use that figure everywhere or anywhere, they should be bloody shamed.

    Sue Marsh

    March 4, 2012 at 1:13 pm

  44. […] on March 4, 2012. Filed under: a4e, Action 4 Employment, Work Programme | A4e Work Programme Peformance 8.06% Share this:FacebookDiggTwitterStumbleUponRedditLike this:LikeBe the first to like this […]

  45. Left Foot Forward was threatened with legal action if they published and/or draw conclusion to the data revealed.


    A4e are now claiming the data was stolen from a secure test website that was data protected.

    Too bad that, I requested people visited the original links…


    To see it was freely available. A4e pulled down their website to prevent further damage but by then the information was already uploaded to half the web!! LOL

    Work Programme

    March 5, 2012 at 10:19 am

  46. […] are now claiming that the A4e Work Programme Performance Data […]

  47. The businesses/councils/non-profit groups involved:

    Barnsley Metropolitan Borough Council
    Derbyshire & Nottinghamshire Chambers of Commerce
    JHP Group Limited
    JHP Group Limited
    Wheatsheaf Trust
    Framework Housing Association
    Wheatsheaf Trust
    Acorn Training Ltd
    Prosper Consortium Limited (Trading as Sheffield Works)
    East Lindsey Information Technology Centre (trading as First College)
    Business 2 Business (U.K.) Limited
    North Doncaster Development Trust (NDDT)
    Derbyshire & Nottinghamshire Chambers of Commerce
    Community Enterprise Derby Community Interest Company
    Wheatsheaf Trust
    Bootstrap Services (Blackburn) Ltd
    Portsmouth City Council
    Sefton Council (Sefton@Work)
    Seetec Business Technology Centre Limited
    Barnsley Metropolitan Borough Council
    Wheatsheaf Trust
    JHP Group Limited
    Blackpool Council
    Acorn Training Ltd
    Twin Training
    Liverpool City Council
    Halton Borough Council (Halton People Into Jobs)
    Knowsley Metropolitan Borough Council
    Bootstrap Services (Blackburn) Ltd
    Wheatsheaf Trust
    Bootstrap Services (Blackburn) Ltd
    West Cumbria Trades Hall Centre Ltd
    Liverpool City Council
    London Borough of Bexley
    Nottingham & Nottinghamshire VCS Learning & Skills Consortium (ENABLE)
    Derbyshire & Nottinghamshire Chambers of Commerce
    Derbyshire & Nottinghamshire Chambers of Commerce
    Acorn Training Ltd
    Lifeline Community Projects
    Liverpool City Council
    Nottingham & Nottinghamshire VCS Learning & Skills Consortium (ENABLE)
    Barnsley Metropolitan Borough Council
    Vedas Recruitment & Training Limited
    Seetec Business Technology Centre Limited
    Acorn Training Ltd
    JHP Group Limited
    East Lindsey Information Technology Centre (trading as First College)
    JHP Group Limited
    Nottingham & Nottinghamshire VCS Learning & Skills Consortium (ENABLE)
    Learning Links (Southern) Ltd
    Nottingham & Nottinghamshire VCS Learning & Skills Consortium (ENABLE)
    Training Associates (Surrey)
    Framework Housing Association
    Training Associates (Surrey)
    Prosper Consortium Limited (Trading as Sheffield Works)
    Lifeline Community Projects
    Barnsley Metropolitan Borough Council
    Learning Links (Southern) Ltd
    Lifeline Community Projects
    Prosper Consortium Limited (Trading as Sheffield Works)
    Nottingham & Nottinghamshire VCS Learning & Skills Consortium (ENABLE)
    Knowsley Metropolitan Borough Council
    Derbyshire & Nottinghamshire Chambers of Commerce
    Rotherham College of Arts and Technology
    Barnsley Metropolitan Borough Council
    Liverpool City Council
    Liverpool City Council
    Havering College of Further & Higher Education
    Barnsley Metropolitan Borough Council
    Barnsley Metropolitan Borough Council
    Barnsley Metropolitan Borough Council
    Liverpool City Council
    Prosper Consortium Limited (Trading as Sheffield Works)
    Blackpool Council
    Greenwich Local Labour and Business (GLLAB)
    Barnsley Metropolitan Borough Council

    Work Programme

    March 5, 2012 at 8:40 pm

  48. […] she is suggesting that a 50% success rate for the Work Programme, she is having a laugh!  A4e achieved 8%. (Can we even use the word achieved?) A4e managed 8% – with 1.9% outcome. We will report the […]

  49. A4e threatened the Guardian with legal action?

    barrett5 March 2012 9:01PM

    a4e has released its workfail performance data







    5 March 2012 9:01PM

    This comment was removed by a moderator because it didn’t abide by our community standards. Replies may also be deleted. For more detail see our FAQs.

    Work Programme

    March 6, 2012 at 5:42 pm

  50. Oops!


    March 6, 2012 at 8:07 pm

  51. Reblogged this on Gogwit's Blog and commented:
    Well I’d better reblog this!


    March 6, 2012 at 8:10 pm

  52. Image version of this data will be uploaded by tonight.

    Hopefully in database form and text form before weekend (i.e. 2moro) – i.e.You can sort the data etc.

    Work Programme

    March 8, 2012 at 1:22 pm

  53. channel 4 not missing an opportunity to give the Blessed One a kick as they expose how the super rich have avoided paying the 50p tax rate:

    So not enough to pay yourself £8m of taxpayer’s money but resort to sly tactics to save yourself £800,000 in tax. When does this cow get her comeuppance?


    March 20, 2012 at 8:27 am

    • I saw that, and noticed how carefully worded the report was, as if to suggest that Emma had done some real good as well.

      Now if the idea of getting some botherers – for free – into ‘problem families’ to ‘mentor’ them is good…..

      I will look at Private Eye this week with interest.

      Andrew Coates

      March 20, 2012 at 9:48 am

  54. Dear Mr Atrill,

    Thank you for your Freedom of Information request which we received on 2 March 2012. In
    that request, you asked:

    As A4e have released their performance data
    would you please supply the equivalent data for the same time period for all the other
    prime contractors. The situation of allowing one prime to have its data in the public
    domain and denying that privilege to all the others permits commercial advantage.

    The Department cannot comment on the release of A4e’s Work Programme performance
    information, neither can we provide the performance information for the other Work
    Programme prime contractors. This is because the Department is working to guidelines set by
    the UK Statistics Authority to ensure we are able to publish statistics that meet the required
    high quality standards at the earliest opportunity. We intend to publish official statistics on job
    outcomes from Autumn 2012. Therefore this information is exempt from disclosure under the
    terms of Section 22 of the Freedom of Information Act. This exemption is qualified, and is
    therefore subject to a public interest test.

    On this occasion, the balance of the public interest test falls in favour of withholding this
    information at the present time for the following reasons. It is in the public interest to adhere to
    the existing publication process for official statistics, which includes time for the data to be
    collated and properly verified.

    It is also in the public interest to ensure that the publication of official information is a properly
    planned and managed process, to ensure that the data is accurate once placed into the public
    domain. Information should be available to all members of the public at the same time, and
    premature publication could undermine the principle of making the information available to all
    at the same time through the official publication process.

    If you have any queries about this letter please contact me quoting the reference number

    Yours sincerely,

    DWP Central FoI Team

    Work Programme

    March 28, 2012 at 1:02 pm

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  56. Can anyone help. I have just come across these dynamite statistics that show A4e performance office by office. I have tried to copy the chart, but the data is hard to see. Does anyone know if this data is on another site.

    Billy Mcloughlin

    May 15, 2012 at 2:05 pm

  57. Forget about my entry above. Things are fast moving at the moment. I have just seen on Sky news that A4e have been stripped of their contract by the government.

    Billy Mcloughlin

    May 15, 2012 at 2:32 pm

  58. I have been trying to contact you folks for some months now with regard to a police investigation into the Reading office of A4E by the Economic crime unit based at Loddon Valley police station Reading, grateful if you could ring me on 07949 353631. i will ring you straight back.
    yours Sincerely David Penson

    Mr David Anthony Penson

    August 29, 2012 at 10:07 am

  59. I rarely leave a response, however after reading through
    a few of the responses here A4e Work Programme performance revealed Ipswich Unemployed
    Action.. I actually do have some questions for you if you don’t mind. Is it only me or do a few of these comments come across like they are left by brain dead people? 😛 And, if you are posting at other places, I’d like
    to keep up with everything fresh you have to post.
    Would you list of every one of your social pages like your Facebook page, twitter feed,
    or linkedin profile?


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