Bypass Norwich! Local benefit claimants must read
Bypass the Benefit Delay Scandal
Jobcentre Plus gets correspondence sent to the below published address for the Suffolk (?) area:
Bury St Edmunds BDC
Thorpe Road
Norwich
NR99 1AD
It actually then gets redirected to:
Bury St Edmunds BDC
St Andrews St North
Bury St Edmunds
IP33 1TT
This is intentional to delay your appeal and your correspondence going to a decision maker.
Post a letter today to the actual Bury St Edmunds BDC Address via first class Royal Mail service it should arrive tomorrow or the following day.
Send it to the Norwich address (notice the NR99 postcode, this is a special postcode it doesn’t really exist) it can take up to a month for anyone from the BDC to process it (I have seen a document I sent to the BDC with a stamp confirming this).
Appealing?
Next time use the actual physical address not the Norwich processing centre address and they should be able to process it within a week.
Hope this helps.
this has been happening in other areas also,locally the job centre mail is directed to an address twenty five miles away,i have heard mentioned by job centre staff “where it gets opened”.
so much for confidential information,it is a development that raises questions.obviously its read before it gets to the person its supposed to.
ken
November 10, 2009 at 3:35 pm
Please see for more information on this issue:
http://flexible-new-deal.co.uk/2009/08/17/information-commissioner-jobcentre-plus-send-sensitive-information/
The ICO says this is perfectly fine – my concerns is 1) people assume that it goes straight to Jobcentre Plus and not some Mail Sorting centre i.e. we aren’t told that it is processed by a third party – and that there is no justifiable reason why the Jobcentre needs this service.
Flexible New Deal
November 10, 2009 at 8:34 pm
All mail nowdays is opened in one office. Sorted and redirected by internal courier service. Saves staff time and stops mistakes
-
October 16, 2013 at 12:09 pm
Not to mention probably the other reason of such delay is the Jobcentre thinking unemployed people will be sending radioactive parcels…
Flexible New Deal
November 18, 2009 at 4:19 pm
Rubbish! They’ll do anything they can to keep your grubby arse off the dole!
TinJ
November 20, 2009 at 11:54 pm
Just to confirm that it works.
So much quicker. I posted on a Thursday and got a response the following Tuesday.
This mean’t it got there on the Friday and they managed to sort it to the Decision Maker either that day or the following Monday after the weekend, and the response I got came the following day – the Tuesday.
Much better than waiting for around 2 weeks or so…
Flexible New Deal
December 7, 2009 at 5:20 pm
this is very helpful . my wife is disabled and we have not been paid for almost two months . on the verge of been evicted from our privately rented accomodation and they are still trying to delay any payment for however long it would of took to process via the norwich address
paul thompson
June 12, 2012 at 12:34 pm
I wish I had seen this, i have paid £5.90 for Special Delivery 1pm next day, yesterday to the NR99 address 😦 I have just done track & trace only to be told ‘my information is not yet available’ this is appalling.
Janet
March 20, 2013 at 3:09 pm
After posting my appeal with Special Delivery 1pm and then reading the above, i kept checking on Track & Trace as the the whereabouts of my letter…
I kept getting the same message right upto 4 days (Saturday Morning) after the day it should have arrived.
Then to my surprise later on the Saturday morning the post man arrived with 2 brown envelopes.
One contained the copy of the medicl report I had requested and the other an acknowledgment of receipt of my letter.
Janet
March 25, 2013 at 12:11 pm
We attended the first interview at the work related activity group, only to be told when we arrived that we did not need to attend, were asked if we had recieved a letter……. long story short, we wond the appeal and was put into the ‘Support Group’ that was 2 weeks ago, and we still have had not letter! pff
Janet
May 22, 2013 at 3:11 pm
Janet
May 22, 2013 at 3:11 pm
Hi,my reference number is NP687665B.I am following up some correspondence.I was under the impression I had already filled out the questionnaire and sent it back to you.A good person to talk to about such matters is my social worker(Andrew Cook).His work phone number is 01473 296030.And mobile number is 07951 637984.Could you please give me a response to this message.Thankyou,Alexander Kellett.
Alexander Kellett
July 4, 2013 at 1:42 pm
PERSONAL POINT ON SECURITY. NEVER NEVER EVER PUT YOUR NAME AND NATIONAL INSURANCE NUMBER ON A LIVE POSTING BOARD. NOR SHOULD YOU HAVE PUT YOUR PHONE NUMBER.
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JimmieNit
June 9, 2015 at 12:00 pm
Thanks for the info 🙂 🙂 Much appreciated 🙂 🙂
Andrew Coates
June 9, 2015 at 12:14 pm