ATOS ‘at Work’, 3 Claimants Die.
May 3, 2011
Janine has just pointed to this on Facebook,
THE deaths of two people who were waiting for appeals to be heard against the loss of benefits has prompted calls for a fairer assessment system.
The two claimants, both from West Dunbartonshire, died from the conditions which caused them to claim Incapacity Benefit (IB) while waiting for appeals to be heard against cuts to their benefits.
One was deemed fit for work during a work capability assessment, despite having a deteriorating chronic illness, and lost both incapacity benefit and disability living allowance.
When his support worker appeared at the appeal tribunal she had to report her client could not be there because he was dead. The appeal was upheld and the backpayment will become part of his estate.
The other had a congenital condition which caused difficulty in walking but was assessed capable of work and his incapacity benefit was withdrawn. He was waiting for a date for an appeal tribunal when he died.
The assessment was inadequate and very unprofessional. The doctor simply did not have the information
A third person, again from West Dunbartonshire, died recently after winning a second appeal tribunal following three years of repeated assessments and decisions being overturned.
He worked as a shop assistant in his 20s but was forced to give up due to severe heart and lung problems caused by a degenerative syndrome.
An “indefinite” award of IB and Disability Living Allowance (DLA) was revoked after only two months on the basis of a questionnaire he had filled in.
Six months later it was reinstated by an appeal tribunal. Despite this ruling and the finding that his condition was worse than the original assessment, his case was once again referred for medical assessment.
Once again, the benefit was withdrawn. He appealed again, with help from staff at the Clydebank Independent Resource Centre, and a tribunal date set for a further six months on.
By that time he had been confined to bed with severe pain for several days and his extreme difficulty in reaching the chair in the tribunal room caused the chair of the panel to say the hearing would be as short as possible and that a taxi would be waiting to take him home.
He won the appeal but only after three years of unrelenting anxiety over whether his benefits would be cut.
People claiming IB, currently being replaced by Employment and Support Allowance, and DLA undergo a work capability assessment by a healthcare professional, such as a nurse or physiotherapist employed by Atos Healthcare, which gained the contract from the Department for Work and Pensions in 2005.
The assessment is not a medical examination but the claimant is asked a series of questions about their capabilities.
If they are judged fit for work they lose benefits such as IB and DLA, which yesterday’s Welfare Reform Bill proposes replacing with a Personal Independence Payment.
Danny McCafferty, chair of the Independent Resource Centre in Clydebank, which wins 70% of the cases it takes to appeal, says the assessments by Atos are flawed.
As the Government confirmed plans to implement a £50 immediate fine for “errors that could have reasonably been prevented” on benefit claims, yesterday, Mr McCafferty suggested that a penalty should also be levied on the contractor.
“Atos Healthcare is not producing the results it is paid for because so many decisions are being overturned. It is costing the country money to go through the appeals process.
“It would be better if every time an appeal was upheld Atos Healthcare had to repay the fee it was paid for the case or, better still, pass it on to a welfare group to help other people,” he said.
With a backlog of cases waiting for appeal dates, Mr McCafferty expects the success rate of the Clydebank resource centre (which is part-funded by Oxfam) to increase well beyond 70%.
That is unlikely to be reduced by the Coalition Government’s plans for welfare reform. They include replacing DLA with a Personal Independence Payment from 2013 which instead of providing a guaranteed payment to some people with specific disabilities, will require claimants to have regular assessments on how their condition affects them.
Case Study: Daily care but deemed fit for job
MARY Hodgson, from Annan in Dumfries and Galloway, worked from the age of 16 until she was 41, latterly as a support worker for people with learning disabilities.
That ended suddenly when a lower disc cut through her spinal cord leaving her semi-paralysed.
“I went from being a fit and healthy person to being unable to walk without crutches and needing a wheelchair to go any distance,” she said.
“The damage to my nerves has caused other problems and I need daily care from a nurse.”
She was assessed as fit to work. That decision was overturned on appeal and she now receives the higher rate of Employment and Support Allowance, but the experience has left her fearful over her future support.
“The assessment was very inadequate and very unprofessional,” she said.
“The doctor who carried it out simply did not have the right information and his report said I could carry out a task I had not been asked to do. If there are now going to be even more assessments, they should be made with a report from the claimant’s GP who knows the details of the case.”
Peter Allen, 60, who lives near Inverness agrees that assessments are flawed.
He is unable to work because of severe arthritis in his legs.
He has not claimed Employment and Support Allowance but underwent a work capability assessment because he applied to have his national insurance contributions covered to protect his pension.
He won one appeal after being assessed for work but has been called for another assessment next month.
“My knees are getting worse and I also have a hip problem but I fully expect them to say I’m fit for work,” he said.
“The questions are so loaded that whatever answer you give, it goes against you.”
May 3, 2011 at 11:35 am
“was revoked after only two months on the basis of a questionnaire he had filled in”
Hmm, beware of “questionaires” then!
You should all read this; a very illuminating article by the Work Programme Network on the LFW1 04/11 Looking for work “questionnaire”:
http://www.workprogramme.org.uk/201104181234/mandatory-work-activity-looking-for-work.html
May 5, 2011 at 7:34 am
Thanks Marg.
I think both the unemployed and disabled will be seeing more of these sort of questionnaires.
Its outside scope of law, however, all information you give can (and probably will) be used against you furthermore your willingness (or more to the point lack of) or answers can change your fate completely.
Once Jobcentre Plus has it in for you life gets that much more complicated. All you need to do to acheive this is manage to piss off a member of staff – this can be from asking too many questions, asking for a second opinion, upset a provider, just happen to be n+1 where n is the maximum workload that can be tolerated by that member of staff etc.
May 3, 2011 at 11:37 am
“The questions are so loaded that whatever answer you give, it goes against you.” – something anyone who has ever had any dealings with the DWP/welfare-to-work providers can vouch for.
May 7, 2011 at 5:13 pm
Just to remind people…
http://benefitclaimantsfightback.wordpress.com/2011/04/27/national-week-of-action-against-atos-origin-begins-monday-9th-may/
May 3, 2011 at 12:06 pm
This whole demeaning system is an absolute disgrace. I have seen cases of quadriplegics being deemed “fit for *some* work” because they stated that they “check their lottery numbers” every week. They key point that everyone is missing is *some* work. ATOS doctors laugh and joke about the “Steven Hawking” test, here is a man confined to a wheelchair suffering from severe cerebral palsy who does a *lot* of work. By that definiton how many people are not capable of *some* work. Well, I’ll tell you – know one. ATOS doctors are not determining if an employer will employ one – not many employers are
going to take on a quadriplegic especially in a competitive market when they are so many to choose from – but a Quadriplegic IS capable of doing *some* work whether it be “checking their lottery numbers altogether”. Rather than go through this whole farce it would be more open and honest for the Government to come out and say that ALL Incapacity Benefits are being scrapped, because effectively, this is all that this bureaucratic nonsense is.
May 5, 2011 at 7:49 am
Well, I generally think the concept is good. It should be determined of what you can do – rather than what you cannot.
Disabled people have struggled for decades to get back into the workplace because of a lack of support. A few schemes exist but the general pattern was JSA claimants were helped/forced into work (whether sustainable, suitable etc. or not) but there was limited help available unless the disabled person opt to claim JSA.
Many have got to this new way of thinking… disAbility etc.
The Government and ATOS Origin approach however is completely WRONG. I don’t want to hear nonsense of an explanation… it is clear as day… the Government wants to make “savings” by moving people from a more expensive benefit to a cheaper one. Someone could write me a big or show me the policies trying to make the reality seem fairer and more justified. This is why there are targets.
I have always thought that many people claiming disability benefit whose condition (etc.) has improved too the micky – however you can clearly see how alienated such a person would feel trying to reenter the labour market.
You raised a HUGE point. One I must say disabled people are at a high disadvantage – this was always the last hurdle. You can do “some work”… but employers aren’t willing to employ you.
Government subsidies have existed over the years to help disabled people get back to work but these are never sustainable work and employers were only willing to consider due to either free or reduced labour.
May 3, 2011 at 12:11 pm
PS Another common case we here about is the “terminal cancer sufferer”. Well, in the eyes of ATOS/DWP cancer does not exclude a person from working. Even if someone is suffering from extreme pain it can be managed. A cancer sufferer is expected to work until they DIE; that is the mindset that you have to get into.
May 5, 2011 at 7:58 am
Extreme pain cannot be managed.
It is all a Tory concept. Not living in the past.. its all about the present and future. “Why should these people be scrounging financial award from the taxpayer when they are not (and never likely to be) contributing to the economy?”
This is NOT and NEVER was the point of the welfare state.
I think the mass killings of people in the wars we fought for the “special relationship” with America (you know, invaded two countries yet the person was in Pakistan all along) which has already run into billions for the UK taxpayer is an insult. Funding murder and our own soldiers demise (those that have lost their lives) a more worthy cause than those less fortunate than the average person? I don’t think so.
May 3, 2011 at 3:01 pm
Not been online for a while – I am posting this story on Work Programme!
May 3, 2011 at 3:42 pm
I am not one for responding to blog posts but my secretary has just alerted me to the fact that a disparaging post about our company has been made on what at first sight appears to be a Communist-sympathising website.
Let us get the facts straight, shall we. This is a Work Capability Assessment that we are talking about here NOT a Disability Assessment. Previously if a claimant was found to be “disabled” in some way either physically or mentally they were AUTOMATICALLY entitled to a Disability handout. This is no longer the case. The situation now is that claimants are being assessed on what they CAN do NOT what they CANNOT do. So, if someone is found to be capable of doing SOME sort of WORK in ANY capacity whatever they are NO LONGER entitled to access these payments. The goalposts have changed -significantly!
As an example of the criteria involved, if I ascertain that a claimant is perfectly capable of operating a TV remote control then they ARE capable of at least SOME work; this is a function of capability NOT disability.
This extends to all Activities in Daily Living (ADLs). For example, I (deliberately) booked an assessment with a claimant purportedly suffering from “depression” first thing on Monday morning. Now anyone, let alone someone with “depression” would find it burdensome to attend such an appointment. This lady who has NEVER worked and has been claiming benefits for “depression” since she left school turned up in the most presentable fashion; very well made-up, immaculately dressed, clean clothes, excellent personal hygiene, it would have been easy to mistake her for a job interviewee. A million miles away from the dishevelled smelling of body odour “depressive” that I was expecting. And before anyone says it, I know that “depressives” can have on and off days but this in itself passes the SOME work test. I failed this young lady and passed her papers to the DWP Decision Maker. Bear in mind also, that those who fail this assessment are only being moved to a lower rate Jobseeker’s Allowance, not excluded from the benefit system altogether.
I have to add that I have yet to assess anyone who was not capable of at least SOME work.
In conclusion, I will add that I am proud of what I do for a living and it gives me a senses of satisfaction that I am saving hard-earned taxpayers money which, in my opinion, would be better spent on schools and hospitals.
Dr H
Atos Healthcare
May 3, 2011 at 9:26 pm
You disgust me. There’s not much more to say other than your statement that you think this website is communist sympathising just reaks of prejudice. I do not write this website but it is clear to me that this website is about people fighting for their entitlement to welfare support when they fall on hard times. It is a massive leap from that to some sort of communist sympathising website. Have you just woken up from the cold war or something?
Btw I am not nor have
I ever claimed incappacity benefit or ema but that doesnt mean I cant spot cruelty when i see it!
May 4, 2011 at 9:44 am
Annoymous: this site is for all people concerned with unemployment, in particular those who are directly affected by it, the DWP’s actions, and the various government schemes that claim to help people back into work.
Our, very broad, policies are set out in the section titled ‘About Ipswich Unemployed Action’: http://intensiveactivity.wordpress.com/about/
The success of this site, which regularly gets hundreds and hundreds of visits (302 yesterday), and many very important contributions in the comments boxes (at least as significant as our own Posts) is due to this openess and the fact that we deal first and foremost with what is really happening.
The only limit we place on free debate is that we will not tolerate racism or personal threats.
May 4, 2011 at 9:35 am
Your prejudice comes across so very clearly I am incredibly angry (but in no way surprised) that you are allowed to make any kind of decisions about other people’s benefits. If the lady in question had not turned up at all would her benefits have been cut anyway? Thought so. Heads you lose, tails you lose.
May 4, 2011 at 1:57 pm
Andrew Coates, I wrote the comment you are critical of. I am replying here as the website doesn’t seem to give a reply link beneath your comment.
If you do not like my comment I suggest you delete it. However do not say or imply it is racist or contains a personal threat (or that I might make such a comment in the future) as it very clearly does not. I do not and have never ever made a racist comment or threat. If you respond like this to comments which actually are at least in part supportive of your website then i will certainly be more reluctant to post a comment in the future.
My first sentance was a simple emotional response because i did not and do not have the time to explain why i am disgusted at length. Although to say that someone disgusts me may seem extreem i do not believe it is in the context of people dying due to a governments policy and/or a companies implementation of it. I do not believe that what is basically following process is an adequate defence when it seems that it results in dire consequences (such as death and poverty) are becoming more widely known. I appreciate that this article may not actually say explicitly that atos and the governments policies resulted in deaths and may just indicate a flawed process. However i do believe that more and more articles to be found at various places do strongly imply this.
Andrew, perhaps you should just delete all my comments on your website as if this is how you respond then i dont really have the time to defend myself – by writing this comment i am actually delaying doing some work right now.
May 5, 2011 at 9:47 am
Anoymous, I was replying to Atos Doctor.
I agreed with what you said.
I hope you are not offended.
Best wishes.
May 4, 2011 at 3:47 pm
Anonymous, Ipswich Unemployed Action has a full and thorough Grievance Procedure.
If you have any complaints about Ipswich Unemployed Action or Andrew Coates you are welcome to fill out one of our postcards and pop it in the “suggestion box” next to Reception.
Thank you for your feedback
Ipswich Unemployed Action Complaints Department
May 3, 2011 at 3:43 pm
I am not one for responding to blog posts but my secretary has just alerted me to the fact that a disparaging post about our company has been made on what at first sight appears to be a Communist-sympathising website.
Let us get the facts straight, shall we. This is a Work Capability Assessment that we are talking about here NOT a Disability Assessment. Previously if a claimant was found to be “disabled” in some way either physically or mentally they were AUTOMATICALLY entitled to a Disability handout. This is no longer the case. The situation now is that claimants are being assessed on what they CAN do NOT what they CANNOT do. So, if someone is found to be capable of doing SOME sort of WORK in ANY capacity whatever they are NO LONGER entitled to access these payments. The goalposts have changed -significantly!
As an example of the criteria involved, if I ascertain that a claimant is perfectly capable of operating a TV remote control then they ARE capable of at least SOME work; this is a function of capability NOT disability.
This extends to all Activities in Daily Living (ADLs). For example, I (deliberately) booked an assessment with a claimant purportedly suffering from “depression” first thing on Monday morning. Now anyone, let alone someone with “depression” would find it burdensome to attend such an appointment. This lady who has NEVER worked and has been claiming benefits for “depression” since she left school turned up in the most presentable fashion; very well made-up, immaculately dressed, clean clothes, excellent personal hygiene, it would have been easy to mistake her for a job interviewee. A million miles away from the dishevelled smelling of body odour “depressive” that I was expecting. And before anyone says it, I know that “depressives” can have on and off days but this in itself passes the SOME work test. I failed this young lady and passed her papers to the DWP Decision Maker. Bear in mind also, that those who fail this assessment are only being moved to a lower rate Jobseeker’s Allowance, not excluded from the benefit system altogether.
I have to add that I have yet to assess anyone who was not capable of at least SOME work.
In conclusion, I will add that I am proud of what I do for a living and it gives me a senses of satisfaction that I am saving hard-earned taxpayers money which, in my opinion, would be better spent on schools and hospitals.
Dr H
Atos Healthcare
May 5, 2011 at 8:02 am
You are mistaken. We are not American (well most anyway).
We went along with the Cold War nonsense etc. but no person in the UK is really that anti-communist as the typical patriotic American.
I don’t think it is a worthy insult – the joke is on you!
May 7, 2011 at 8:05 am
Yes I Agree With You. Dr H.
If you can operate a tv remote control [watching loose women and Jeremy Kyle all day], then you can operate a computer mouse
May 4, 2011 at 10:43 am
why do you need to put depression in quotes
May 6, 2011 at 5:03 pm
Dr H puts depression in quotes because Dr H, like so many of the assessment staff employed by ATOS, has scant knowledge of mental health conditions and the extent to which they affect day to day functionality. Taking the piss with quotation marks is much easier for Dr H than being an educated professional.
May 6, 2011 at 6:48 pm
You don’t know what the doctor’s surname is do you?
It is Dr Hippopotomonstrosesquippedaliophobia!!!
May 7, 2011 at 8:48 am
Ha! Bet that’s an unreadable signature. Can’t imagine Dr H’s handwriting is much cop since the WCA doesn’t even require assessment staff to be able to write.
If Dr H is so concerned about hospitals, why isn’t Dr H working in one? Could it be that Dr H’s approach to diagnosis of function is so poor that no hospital will offer a contract?
Perhaps Dr H could find work in a mortuary? I expect many of those Dr H puts through the WCA will end up in one.
The old Medical Services used to employ docs who were too incompetent to be employed as proper doctors.
Dr H is continuing this tradition
May 7, 2011 at 10:50 am
There is doctors and then there is “doctors”. Even the Nazi Concentration Camps had “doctors”
May 7, 2011 at 9:27 am
This paper was posted on Rightsnet. Thought it might be of interest:-
http://www.lwbooks.co.uk/journals/soundings/articles/s47griffiths.pdf
Maybe Dr H could get someone to read it to him/her – especially the small paragraph at the top of page 10 –
“We support the emphasis of the new Work Capacity Assessment
towards what individuals can do rather than what they cannot, although this will require assessors to be fully competent to judge the impact of a mental disorder on an individual’s capacity to work in both the short and long term.
That’s “fully competent” Dr H – clearly the author isn’t writing about you.
July 22, 2011 at 4:08 pm
Exclusive: ‘Sick firm told us to catch out disabled people’
The ruthless Tory drive to remove thousands of seriously ill and disabled people from benefits was exposed this week as a nurse employed to assess them spoke out to Socialist Worker.
Jean, a former employee of Atos Healthcare in Scotland, exposed a process she described as a “sham”. Atos is a multinational firm contracted by the Department for Work and Pensions to screen patients.
“I worked for Atos as a ‘disability analyst’ thinking I would be helping vulnerable people to access their benefits,” she said.
“I soon discovered that nothing could be further from the truth. The rules laid down by the bosses are designed to catch people out.”
Jean says that anyone deemed capable of looking after themselves or a child, however difficult they find it, is judged to be capable of work and taken off benefits.
“If you turn up to your claimant interview in nice clothes, you’ve failed,” she says.
“If you turn up washed and with your hair neat, you’ve failed.
“And, if you turn up with your kids, you’ve failed.”
She described the way that claimants with serious lung diseases were regularly assessed as capable of work because they could sit in front of a computer and type.
“We’re not supposed to ask about how they would get to a workplace, or whether they have special medical equipment that would make daily travel difficult.”
Bosses are so keen to process claimants quickly that staff are given just 45 minutes to assess people and write up a report about them, says Jean.
Multiple
“While training, we worked with actors who pretended to have just one serious illness. We then had to assess and report on them.
“But in real life, people often have multiple health problems.
“How are you supposed to assess all of them, and the impact they have on a person, and then write up a full report in just 45 minutes? You can’t.
“And, because it is not done properly, thousands of people are losing the benefits they are entitled to.”
After more than 20 years in the NHS caring for patients, Jean says she could not carry on working for Atos and left shortly after she started.
“The job was making me sick,” she said. “It’s against my principles to treat people with long term illnesses in such a disgusting way, so I had to give it up.
“People go into those interviews and talk openly to you because you are a nurse and they trust you.
“Then your skills are used against them, to take away their benefits and destroy their lives.
“I can’t be a part of that.”
http://www.socialistworker.co.uk/art.php?id=24468
December 9, 2011 at 12:50 am
ATOS what a shocking company, aimed at losing poor people the little bit they have to live on, they will be bringing back workhouses next.