Ipswich – supporting FND participants to make a sustained transition into work
Project description
• YMCA Training’s FND provision follows a sub-contractor model, working in partnership with specialist agencies to provide holistic support for participants
• YMCA Training Ipswich supports participants with complex needs to access employment
• The Centre has successfully adapted its provision to achieve high numbers of job entries through the FND programme
• YMCA Training Ipswich works effectively with Jobcentre Plus, to offer customers work trails with a guaranteed job entry
YMCA Training Ipswich works closely with their prime contractor for the FND programme, TNG. Customers complete an Employability Needs Questionnaire at TNG, and the score determines whether they remain at TNG or are referred to YMCA Training Ipswich. The Centre supports customers across the age range, from 18-60 years of age. Customers are referred from TNG to YMCA Training Ipswich from Lane 2 and Lane 4 (the latter being less job ready). YMCA Training Ipswich currently has 400 customers on the FND programme, and receives 25-30 referrals from TNG a week.
Some customers are long term unemployed, and have been on a number of New Deal programmes, whilst others have been made redundant in the recession. All customers attend an initial partner interview to identify those with complex needs, which may arise from medical conditions or lifestyle choices, such as alcohol and drugs issues, and several customers have a criminal record and are on the sex offenders register.
Many of the customers have lost their self confidence and self worth in their own ability and therefore require support to re-enter employment. All customers attend an induction at YMCA Training Ipswich, covering health and safety, safeguarding, bullying and harassment, and explaining the purpose of the FND programme. YMCA Training Ipswich works closely with probation workers, NORCAS, Suffolk Association of Voluntary Organisations, and SNAP, who provide counselling services and support clients with financial, housing, alcohol and drugs problems.
The Centre operates a zero tolerance approach to alcohol and drugs. A high proportion of customers require ESOL, (English as a Second Language) support, and so the Centre has established a partnership with Otley College, which delivers literacy and numeracy classes in-house at the Centre and support customers to gain Level 1 qualifications.
All customers complete the mandatory elements of the FND programme, such as the induction and CV writing module, and participate in fortnightly one-to-ones with their Training Adviser to determine their personal requirements and update their work focused action plan. The Training Advisers also deliver Goals training, which provides motivational support for customers to help their progression towards the labour market.
YMCA Training Ipswich has a strong employer network. For example, companies such as Tesco, Wicks, B&Q and McDonalds conduct mock interviews at the Centre. This approach is very successful, helping customers prepare for real interviews, and providing a forum for employers to meet potential candidates:
“The employers come in and do interview techniques with [customers] and explain what they would be looking for in an employee. We’ve have some fantastic feedback… Employers wants to help the community and it promotes their company as well, and [customers can ask] about work experience, or job opportunities, and [employers] will distribute application forms and look at their CVs and give constructive feedback, so it’s a way of recruiting” YMCA Training Ipswich Employment Engagement Adviser.
YMCA Training Ipswich has developed this strong employer network by highlighting the reciprocal benefits to employers:
“We can do a one stop shop for you, we can sift the CVs, we can offer you facilities for interviewing, we can have customers here ready for you at certain times and we can do the whole process for you” YMCA Training Ipswich Centre Manager Sally Smith.
YMCA Training Ipswich also provides practical support for customers, ensuring they have appropriate clothes to attend interviews, buys specialist clothing required for certain jobs, and pays for CRB checks. The Centre also conducts in-work calculations for customers, to check if they are eligible for benefits or tax credits, and to determine if they will be better off in work. This can be a particular issue for certain groups, such as lone parents, who often require childcare support to enable them to return to work. The Employment Engagement Adviser will also negotiate with employers where appropriate to ensure lone parents can afford to move into work.
YMCA Training Ipswich works effectively in partnership with Jobcentre Plus, to offer customers work trails with a guaranteed job entry. The work trial is the same as a work placement, but has the advantage of a 99.9% guarantee that it will lead to paid employment:
“The work trials, we are very lucky, we’ve always had very good relations with Ipswich jobcentre…the members of staff in the work trails team and the work subsidy team before them, we build good relationships with all of them…We work in partnership with them, and that has really helped us” YMCA Training Ipswich Centre Manager Sally Smith.
This arrangement means that Jobcentre Plus consult YMCA Training Ipswich to identify suitable candidates for their work trials. For example, Rentakill recently contacted Jobcentre Plus to recruit 36 people across the business. Jobcentre Plus consulted YMCA Training Ipswich, and the collaboration resulted in 15 FND customers from YMCA Training Ipswich gaining work trails. YMCA Training Ipswich also liaises effectively with their prime contractor, TNG, to discuss employment opportunities.
The Employment Engagement Advisers from the two organisations discuss local vacancies to ensure jobs are matched to the most suitable customers. This is a win-win situation for both YMCA Training Ipswich and Jobcentre Plus, as it improves sustainable job outcomes for both organisations.
YMCA Training Ipswich has a high proportion of employers who have recruited from the Centre over a number of years. The Centre works with employers who are committed to offering customers paid employment following the successful completion of their work placement. The Centre Manager explains their successful approach to working with employers:
“It is being honest with employers, we do have customers with chequered histories and we are always open and honest… we ring them every Monday to check the customer has turned up and see if there are any issues, and the EEAs do go out and talk to the employer and customer once a fortnight” YMCA Training Ipswich Centre Manager Sally Smith.
Empowering participants to find and retain employment
• 79% of customers at YMCA Training Ipswich recently ranked the modules a grade 1 or 2 (according to Ofsted criteria)
• Employers and employees alike view the FND provision at YMCA Training Ipswich to be an effective job matching and recruitment service
• YMCA Training Ipswich records high numbers of job entries, and work trials which are guaranteed to lead to paid employment
• YMCA Training Ipswich supports customers into work by conducting in-work calculations, to identify if the customer is eligible for any benefits or tax credits
FND customers are very satisfied with the support they receive at YMCA Training Ipswich. 79% of customers recently ranked the modules a grade 1 or 2 (according to Ofsted criteria). YMCA Training Ipswich reports consistently high rates of customers completing work placements. The Centre places customers that are job-ready into work placements as soon as possible:
“We have 72% of people in work placements at the moment, we’ve always been very very high, when we compare our weekly stats, we are consistently high” YMCA Training Ipswich Centre Manager Sally Smith.
YMCA Training Ipswich is committed to placing customers in suitable work placements, depending on their distance from the labour market. For example, those furthest from the labour market often complete an initial work placement with a charity to update their employability skills and to gain a reference to help them progress into paid work. The success of YMCA Training Ipswich has recently been noted by their prime contractor auditor:
“The audit by the prime contractor flagged us as being particularly good with work placements…some of our customers haven’t worked for 25 years, so they aren’t going to have up-to-date skills….work placements give [customers] a bit more confidence… being in a customer focused role. So they do a soft work placement that will give them the reference they need for their CV. Then we will look at the types of jobs they want, but it is a step in the right direction” YMCA Training Ipswich Centre Manager Sally Smith.
YMCA Training Ipswich reports one of the highest number of job entries across the YMCA Training network:
“Our target with TNG was to get 41 short jobs and we’ve currently got 45, so we are slightly over” YMCA Training Ipswich Centre Manager Sally Smith.
The Centre encourages customers to undertake self-directed activities where possible, to develop their sense of responsibility and ownership towards securing employment. For example, the Sabo website provides ICT guidance. This works particularly well with mature customers, to improve their CVs:
“It is flexible and tailor made to their requirements…It is more self directed… We set them realistic targets that will help them move forward in life” YMCA Training Ipswich Centre Manager Sally Smith.
YMCA Training Ipswich has a strong employer network. The Centre Manager is Chair of the local business forum. The Centre holds employer liaison events. For example, YMCA Training Ipswich hold an annual event at Jimmy’s Farm and invites its employer network. Over 90 employers attended the event last year. YMCA Training Ipswich is nominating Jimmy’s Farm for YMCA Training’s national employer award, in recognition of their support. Jimmy’s Farm provides e2e placements for YMCA Training Ipswich, in addition to hosting employer events.
The employer liaison events provide a valuable opportunity for employers who have recently joined the network, such as Calsberg and Asda, to network with companies who have worked with YMCA Training Ipswich for a number of years.
“All the companies network and it helps us sell what we do, its great…we try and look after [employers]…we build relationships with them and then a lot of our companies recommend us to other companies they know” YMCA Training Ipswich Coordinator.
Some employers contact YMCA Training Ipswich to recruit staff:
“We will select the clients for them, preinterview the clients, like a recruitment agency, but free of charge” YMCA Training Ipswich Co-ordinator.
YMCA Training Ipswich matches FND customers to job vacancies, to support people to make a sustained transition into work:
“We look at the individual and their skills and match them to the company…If something came up that we knew would be ideal we discuss it with them. We match the person to the role…It is no good putting someone somewhere they aren’t going to last, they won’t be happy and it spoils our reputation” YMCA Training Ipswich Employment Engagement Adviser.
Team working is a key success factor in the YMCA Training Ipswich approach:
“I’m very lucky, I’ve got a very good team, we all work well together, we are a team and without each other we couldn’t do it. We all chip in” YMCA Training Ipswich Centre Manager Sally Smith.
“I think we are very successful because we have such a dedicated team, they are very motivated, everyone wants to help and support people. We are very supportive of each other, there can be some challenging environments, and we have got some very strong relationships with local employers who are very happy to help out” YMCA Training Ipswich Employment Engagement Adviser.
Effective team working is also evident in YMCA Training Ipswich’s work with partner agencies:
“We work very very closely together with the job centre, as soon as they are told of a work trail they will tell us and we will try and fill it with our people. I have been in place for ten years and over time have built up a relationship with the job centre, all the staff know the advisers” YMCA Training Ipswich Co-ordinator.
The Employment Engagement Adviser provides on-going support for customers completing work placements:
“We do tell them, ‘any issues or concerns just pick up the phone and talk to us’, we don’t forget you… We also say that to the employer as well: ‘If you have any issues please talk to us and we will try and resolve any issues’. People have talked to us about little things, and we have been able to put their mind at rest, or directed them where they need to go…The placements are really good, it gets [customers] back in a routine and communicating with people. They will think ‘actually I enjoyed that, I’m going to start looking for that kind of job’. It widens the scope for their job search”
YMCA Training Ipswich Employment Engagement Adviser.
YMCA Training Ipswich have placed fifteen customers in work placements in the School Health department of Children’s Services, St Helen’s House, assisting with filing duties:
“We’ve had help from YMCA Training for two-three years on a volunteer basis…we know quite quickly when we
have a very good person… the people seem to enjoy it and it gives them more confidence. Its beneficial to us because we don’t have the staff capacity to deal with all the work we’ve got” Deputy Team Leader, Children’s Services, St Helen’s House.
The customer felt the support from YMCA Training Ipswich assisted her job search because:
“It was more individually tailored for different needs. You only had to go in once a week to do the job search and have appointments with your Training Adviser… they gave you pointers about how to approach interviews…they were really good and supportive, if you had a problem you could phone them up at any time” Employee, Children’s Services, St Helen’s House.
The customer felt the work placement enhanced her CV by providing current work experience:
“If I hadn’t come here to do the work placement I don’t think I would have got the job…If you’ve been unemployed for quite a while, a lot of [employers] might be put off by that. If you get some work experience it does build your confidence…I hadn’t done that much office work before, so it was helpful” Employee, Children’s Services, St Helen’s House.
The work placement increased the customer’s confidence as interviews can be daunting:
“When you come on a work placement they can see you over a few weeks so you can show what you can do…I was more nervous because I really wanted the job and everyone was rooting for me, I didn’t want to let everybody down, but I managed to get it” Employee, Children’s Services, St Helen’s House.
From the employer’s perspective, the work placement prepared the customer well for the role:
“[She] did a brilliant interview and I think that’s because she knew where she was and what she was doing. She came across very well… We saw [her] confidence grow as she worked with us. She has fitted in extremely well, everyone has commented on it” Deputy Team Leader, Children’s Services, St Helen’s House.
An employer from a building contractor company approached YMCA Training directly to recruit an Assistant for their maintenance department. The company was very impressed with the customer’s CV and interviewing skills:
“[We were] very impressed with the CV. [The interview] was absolutely brilliant, it was quite an informal interview, to get an idea of the person…we were very impressed” Administration manger, Maintenance department, Needhams Building Contractors.
The work placement scheme appealed to the building contractor company because:
“The option of trialling someone for a while is a good idea…I wouldn’t have any hesitation in doing it again…there is no commitment there if the person didn’t work out, that is good…We’ve employed two people from YMCA Training and we have been extremely happy with both… I would say they are amongst the hardest workers we’ve got in the company” Administration manger, Maintenance department, Needhams Building Contractors
The customer had been made redundant the previous year and YMCA Training Ipswich supported the customer with job search and interview preparation:
“I had applied for a lot of jobs and…I went [to YMCA Training] with a very closed mind… I was very surprised at the feedback and what was offered to me…I’d only had one interview from a hundred jobs I’d applied for before…The difference was the face to face contact, [YMCA Training] offered to look at my CV. I found the [CV module] interesting, they made me change a lot of things in my CV, which I think helped me to get this job…it turned my CV around…It was the best interview I’ve ever had“ Employee, Maintenance department, Needhams Building Contractors.
The customer deputised whilst her manager was on holiday and received a salary increase in recognition of her progress:
“I have spoken to the MD and he thinks I’ve settled in well and he said there’s ways I could progress in the company. If I saw this job in the paper I would probably turn the page and think ‘that’s not even a job they would give me a interview for” Employee, Maintenance department, Needhams Building Contractors.
The customer has been nominated for YMCA Training’s national learner of the year award in recognition of her achievements. The support from YMCA Training Ipswich was particularly helpful in:
“Sorting out my tax credits. That was really helpful because I would have actually turned down the job based on the salary they were offering. The working tax credit that’s helped my salary…I’ve just had positively from them…they were very approachable – if you had a question and they didn’t know the answer, they would go out of their way to find out” Employee, Maintenance department, Needhams Building Contractors.
Supporting the new work programme
• YMCA Training Ipswich is well placed to implement the new work programme through its successful delivery of the Flexible New Deal programme. YMCA Training is well placed to implement the new work programme by building on its successful delivery of the Flexible New Deal programme. The Centre Manager at YMCA Training Ipswich attributes the success of their FND delivery to effective partnership working with Jobcentre Plus and matching customers to suitable employment opportunities. YMCA Training Ipswich operates:
“Very much like a recruitment agency. We visit the employers and build up a positive relationship, and visit [employers] when participants are there on placement. We support the employer as well as the participant” YMCA Training Ipswich Employment Engagement Adviser.